Cruz Air & Electric

My recent encounters with Cruzs Heating and Cooling have left me incredibly dissatisfied and frustrated as a customer. The recurring issues of unreliable pricing and lack of transparency have led me to conclude that I can no longer support or recommend this company. Allow me to outline the specific concerns that have fueled my disappointment. Initially, Cruzs Heating and Cooling quoted me a reasonable price of $85.00 for the required work. However, upon completion of the job, I was shocked to find that they charged me a staggering $263.00 without any prior explanation or justification. This sudden and significant increase in price is highly unprofessional and reflects a lack of transparency in their business practices. As a customer, I expect clear communication and honesty when it comes to pricing changes. What further compounds my disappointment is that this is not an isolated incident. It is the second time that Cruzs Heating and Cooling has blindsided me with unexpected charges and failed to provide crucial information about the work being done. This lack of transparency undermines trust and reflects a disregard for customer satisfaction. It is disheartening to encounter a recurring pattern of unexplained price hikes and a lack of communication. Based on these repeated instances of poor service, unreliable pricing, and lack of transparency, I cannot recommend Cruzs Heating and Cooling to others seeking reliable HVAC services. As customers, we deserve a company that values honesty, professionalism, and clear communication. I strongly advise prospective customers to explore alternative options that prioritize these essential qualities to avoid similar frustrations and disappointments.

It was fine. It was a little high, I think.

Came very late. Said the office would reschedule tomorrow. Next day nothing happened. Called them, they say serviceman returned in the morning, no one answered. I was home waiting all day.

They are definitely an A. We didn't shop around, we've used them for a bunch of stuff and they have always been wonderful. They were here when we had a problem at 9:30 at night to check things out. They are excellent. Definitely an A for professionalism. Absolutely would use in the future.

Very good, prompt & courteous.

They're A's across the board.

I give them A's across the board. We have been using them for years and they are pretty good.

They needed some help locating the gas line but once they found one to tap into, it was rather quick. A few weeks later I noticed a small leak; they came out and replaced a valve at no charge.

Technician was courteous and knowledgeable. Some of the connections were in a very awkward workspace in the attic. The technician figured it out and performed the work to give us the new outlets exactly where we needed. We appreciated his persistence and creativity.

They are fine. I am going to hire them to do the work I just haven't done it yet. They also gave me a bill for installing two central unit A/C unit but they were like two thousand dollars higher than the last three that I had out here. The gentleman that came out was very knowledgeable, polite and very thorough.

Bill said that a replacement part was necessary...how could he tune the generator if he could not start it? Done

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This is the second time I've used this company, and they were as excellent this time as the last.  A friend recommended them after I had been charged for unnecessary repairs by another company.  Roy was the technician who provided this service call; and he was professional, thorough, and especially patient in answering my gazillion questions.  He checked the unit outdoors, the main component  in the attic, and each rooms' actual air temperature output.  I really appreciated also that he educated me about several things which will ensure my unit's longevity as well as reduce my energy bills. The receptionist who took my call found my record right away, seemed genuinely pleased I was returning for business, and set up my appointment courteously and without delay. 
It is a pleasure to do business with companies like Cruz, where one can have confidence in the honesty of its staff.  Their prices are very reasonable also.  I actually didn't have anything wrong with my unit except "operator error"...........I had accidentally put the fan in "continuous" mode instead of "auto".  Since I hadn't had my unit checked for a while, it certainly would have been easy enough to tell me I needed Freon (given Houston's weather) and charged me a higher fee; but Roy's integrity is just one more example why I'll ONLY use  and recommend this company for any of my AC and heating needs.  A+++

After scheduling an estimate visit for Thursday 6/4/15, decided to just do the work and pay their $95/hr to get misc lighting work scheduled for the next day.  Internal miscommunication resulted in only an estimate done on Friday so had to back off all other contractors. 4 days later and 5 phone calls, we still have no estimate and no work started...but do have a bill for $180 for the estimate visit.  We moved down the Angie's list for other recommended area contractors.

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Update 12/2014:  I did get a free service call to check my generator finally when Mr. Cruz found out what had been going on with the phone girls who run his office...

Update 6/2015:  The girls who answer the phones for Cruz electric, including someone named Phoebe are (still) being very rude and won't return my calls or pass on my issues or requests to the owner, Mr. Cruz, who seems very nice. (I wonder if you know how bad these girls are for your business Mr. Cruz)? I had to call a new generator company and pay them for service. I don't think I'll use Cruz anymore sadly.

10/2014:  I am very disappointed with their level of customer service, and feel that whoever answers the phones needs to communicate with management better. They appear to be keeping the owners and managers from hearing any complaints about them by either not calling people back, and/or not informing the management of any issues or complaints when customers call. If the management would like a better review, perhaps they should give me a call and talk this out.  At this point, I feel that they should offer me some sort of discount on a contract for the issues I had in reaching them and dropping my contract without any notice.

Called for appointment 3 weeks prior, set up for 11am- 1pm arrival - took off work, called to confirm time and was told 5pm arrival - the girl that I spoke seemed very incompetent, didn't know what my appointment was for and didn't see notes of official reschedule - at 330pm, received call from owner stating that crew would be 2 hours late, asking if the date could be moved altogether - we told him "No" due to waiting all day and he basically didn't argue or attempt to keep our business - hung up on! Very weird experience and wasted time/effort. Don't even bother trying to set an appointment with these guys!!!

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Called them for an emergency service on our residential 5 ton unit. They advised us that a service technician will call us back and we never received a call.

Did not return call.

I've used them many times. They are very good, professional and have knowledgeable technicians. I highly recommend them.

They confirmed my suspicions about a bid from another company. I am grateful for that.