Cruz Air & Electric

It was fine. It was a little high, I think.

Came very late. Said the office would reschedule tomorrow. Next day nothing happened. Called them, they say serviceman returned in the morning, no one answered. I was home waiting all day.

They are definitely an A. We didn't shop around, we've used them for a bunch of stuff and they have always been wonderful. They were here when we had a problem at 9:30 at night to check things out. They are excellent. Definitely an A for professionalism. Absolutely would use in the future.

I give them A's across the board. We have been using them for years and they are pretty good.

They needed some help locating the gas line but once they found one to tap into, it was rather quick. A few weeks later I noticed a small leak; they came out and replaced a valve at no charge.

Technician was courteous and knowledgeable. Some of the connections were in a very awkward workspace in the attic. The technician figured it out and performed the work to give us the new outlets exactly where we needed. We appreciated his persistence and creativity.

They are fine. I am going to hire them to do the work I just haven't done it yet. They also gave me a bill for installing two central unit A/C unit but they were like two thousand dollars higher than the last three that I had out here. The gentleman that came out was very knowledgeable, polite and very thorough.

Bill said that a replacement part was necessary...how could he tune the generator if he could not start it? Done

This is the second time I've used this company, and they were as excellent this time as the last. A friend recommended them after I had been charged for unnecessary repairs by another company. Roy was the technician who provided this service call; and he was professional, thorough, and especially patient in answering my gazillion questions. He checked the unit outdoors, the main component in the attic, and each rooms' actual air temperature output. I really appreciated also that he educated me about several things which will ensure my unit's longevity as well as reduce my energy bills. The receptionist who took my call found my record right away, seemed genuinely pleased I was returning for business, and set up my appointment courteously and without delay. It is a pleasure to do business with companies like Cruz, where one can have confidence in the honesty of its staff. Their prices are very reasonable also. I actually didn't have anything wrong with my unit except "operator error"...........I had accidentally put the fan in "continuous" mode instead of "auto". Since I hadn't had my unit checked for a while, it certainly would have been easy enough to tell me I needed Freon (given Houston's weather) and charged me a higher fee; but Roy's integrity is just one more example why I'll ONLY use and recommend this company for any of my AC and heating needs. A+++

After scheduling an estimate visit for Thursday 6/4/15, decided to just do the work and pay their $95/hr to get misc lighting work scheduled for the next day. Internal miscommunication resulted in only an estimate done on Friday so had to back off all other contractors. 4 days later and 5 phone calls, we still have no estimate and no work started...but do have a bill for $180 for the estimate visit. We moved down the Angie's list for other recommended area contractors.