Carpet Connection logoApproved Pro
Approved Pro

Carpet Connection

4.7(
74
)
Flooring, Carpet Installation, Hardwood Flooring Service,

About us

We are a family owned and operated business. We have been in the flooring business for over 25 years.

Business highlights

34 years of experience

Services we offer

Carpeting, ceramic, porcelain, specialty floors, vinyl plank & wood flooring.

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.774 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
7%
3
5%
2
1%
1
1%
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Showing 1-25 of 74 reviews
Carol S.
May 2024
5.0
Flooring
Yes, I recommend this pro
$13,451
We decided to replace our entire downstairs area of Engineered Wood that had been down a while. I looked at a lot of flooring companies and just wasn't seeing what I wanted. Then I passed Carpet Connection on FM1960, stopped in, and met Darryl Wisenbaker. Darryl took a lot of time showing me everything and I decided on Luxury Vinyl Plank-Karndean-Santina Cherry. He sent me home with 4 good size samples to choose from. We picked out the color and Darryl scheduled the installers. They were very hard working, very knowledgeable, and respectful of our home. We were so pleased, we decided to replace our carped in the Master bedroom, and again, completely thrilled with Carpet Connection. I would highly recommend Carpet Connection on FM1960. You will not be disappointed.
Haley B.
Jan 2023
5.0
Flooring
Yes, I recommend this pro
Very happy with the service we received and the install went faster and smoother than expected. Floors look beautiful!
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Lisa C.
Sep 2022
5.0
Flooring
Yes, I recommend this pro
$8,800
Everything from start to finish was fantastic. They made sure to get things done in great time. I would recommend using them. Very pleased from start to finish.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Cushmeer P.
Sep 2021
5.0
Flooring, Carpet Installation + 1 more
Yes, I recommend this pro
My experience with Carpet Connections was great from start to finish! I called and spoke with Steve via phone, looking to match new flooring to older wood already in my home. He shared the store had a variety of woods to choose and invited me in! I visited and immediately Steve went to work helping me find flooring that will match perfectly. There was no hard sales pitch, just honest, expert information and professionalism. They were even able to expedite delivery to meet my installation date! Awesome customer service and I highly recommend! Thanks Steve and the folks at Carpet Connections!
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Donna F.
Aug 2021
5.0
Flooring
Yes, I recommend this pro
This is the third time I have contracted Carpet Connection for a flooring project and they continue to impress. In this instance, it was necessary to replace the flooring in my mother's home in order to accommodate her recent mobility issues. Steve Wisenbaker worked with me to choose the most appropriate material, ensure that the flooring was readily available, and even moved the installation date up (utilizing his best crew) so as to assure the project could be completed prior to her release from the rehabilitation facility. Steve and Carpet Connection have been in business for decades and it shows. They know their stuff and are always ready to impart their knowledge to make sure you get the flooring you need and want...and, in every instance I have used them, the results have turned out perfectly and I have been completely satisfied with the end product. I highly recommend Carpet Connection and would not hesitate to call on them again in the future.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Jason M.
Apr 2021
5.0
Flooring, Hardwood Flooring Service
Yes, I recommend this pro
$4,808
Over three days the installer removed the old carpet, prepared the subfloor and installed the engineered hardwoods. Did a great job for a very competitive price. We are very happy with the results. Definitely recommend.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Catrina G.
Nov 2019
5.0
Flooring, Hardwood Flooring Service
Yes, I recommend this pro
We were referred to Carpet Connection in July of 2019, after we flooded in May and had to rebuild our whole downstairs. We had removed old tile from downstairs, but we were unable to remove everything. We needed the floors to be floated, and we needed to pick out new floors. Steve was very helpful when we met him. He recommended luxury vinyl planks. He gave us a great quote, and they were installed a few weeks later. The guys that came out for the installation did a dynamite job. They were done in two days, and even helped us move some heavy furniture out of their way. On September 19, 2019 we flooded again. This time we took in 20 inches of water. The water was in the house for about 6 hours. When the water receded, we could tell our floor had held up to being submerged under water for several hours. Steve told us this was the best floor to get, and after this, we definitely agree. We recommend Carpet Connection, and luxury vinyl planks. Luxury vinyl planks are worth the investment. :)
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Susan S.
Nov 2019
5.0
Flooring
Yes, I recommend this pro
Love..Love..Love.. it. These guys are Amazing. My floors are beautiful. I have had my kitchen remodeled, my master bath remodeled but never had anyone work like these guys worked. They treated our home like it was theirs, they moved heavy furniture with care , worked as a team and completed the job in a week and replaced all the furniture.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Christine S.
Jun 2019
5.0
Flooring
Yes, I recommend this pro
$5,900
My husband and I are so extremely happy with our experience with Carpet Connection. It was A+ customer service from start to finish. These guys are an absolute pleasure to do business with. From walking into their showroom, Steve helped us pick a few vinyl flooring options. They have such a wide variety of different flooring to choose from. We appreciated his guidance and suggestions. We were able to take a few samples home to see what would work best. Within a few days, we made a decision and Steve stopped by to quote us in home and pick up the samples. Within a day or two, our project was scheduled! Josh and Leo were the absolute dream team! They pulled up ALL of the carpet in our home and installed our floors. We were expecting the project to take up to 4 days to complete but these guys, worked 2 long days and knocked it out for us in record time. They did a fantastic job! Super hard working guys. We appreciate your hard work! My husband and I could not be more pleased that we chose to go with Carpet Connection Custom Flooring for our home flooring project. Thank you, CC, for an AWESOME home improvement experience. I absolutely recommend these guys to everyone!
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Trina H.
Mar 2019
5.0
Flooring, Carpet Installation
Yes, I recommend this pro
$6,100
Amazing! The crew was extremely professional and quick. They were so polite and respectful. They knew exactly what they were doing too! Our ROCKSTAR team was Leo and Josh and if you can request installers...these are the guys!! We are repeat customers to Carpet Connection and this is why!! Professional, quality craftsmanship, great choices, friendly and very transparent! Thanks again!!
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Mark D.
Feb 2019
5.0
Hardwood Flooring Service
Yes, I recommend this pro
This is the second time I used Carpet Connection. We had used them in 2004 to install hardwood in great room. We decided this year to hardwood the rest of our house and tried to find a match to our family room. Steve (owner) helped us get the closest match. The communication prior to the install, through the install, and the follow up was superior! Could not be happier. I highly recommend Carpet Connection. I will be installing carpet in bedrooms soon and will only go with Carpet Connection.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Michelle B.
Sep 2018
5.0
Flooring, Carpet Installation + 1 more
Yes, I recommend this pro
Incredible installation process ! Workers were friendly but professional. Worked hard, clean & constant without taking a single break except to eat. Very clean work & cleaned up after themselves. I KNEW I would love the product but I was equally as pleased with the installation crew & process. I will use this company & install crew again in a second !!!
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Traci P.
Sep 2018
5.0
Flooring
Yes, I recommend this pro
The best company and people we have ever dealt with. Jesus the installer is awesome and does great work
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

DOUG A.
Mar 2018
5.0
Carpet Installation
Yes, I recommend this pro
$1,000
I am writing this on behalf of my elderly mother who was having a hard time arranging the purchase and installation of carpet in her house damaged by the Hurricane Harvey flood waters. The big box stores were giving her the 'run-around' and she was quite frustrated by the lack of communication and constant back order excuses. Through Angie's list we found the Carpet Connection and we were so glad that we did. They were honest, prompt, and very professional. Zero complaints, I highly recommend them to anyone that needs a quality carpet with professional installation at a good price.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Jeff S.
Mar 2018
5.0
Flooring
Yes, I recommend this pro
It was an excellent experience. Steve was very helpful in the decision making process, showing us various selections and explaining the options until we were comfortable with our choice. Their crews did a tremendous job stripping the original floors and installing the new flooring within our limited time-frame and budget. Jesus and his crew were particularly experienced, talented, and professional. The staff at Carpet Connection handled our requests and concerns with a positive and friendly attitude not often found in today's construction market. I would highly recommend Carpet Connection to anyone in the market for new flooring with the best price and service in the Houston/ Humble/ Kingwood area.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Claire H.
Feb 2018
5.0
Carpet Installation
Yes, I recommend this pro
Fabulous, hassle free, excellent communication, very promt time keeping, competitively priced, first class work performed by a first class crew who took a pride in their profession. An excellent project carried out by people who 'know their stuff' Nothing was too much trouble and it was a pleasure to have had Carpet Connection in our home.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!!"

Donna F.
Dec 2017
5.0
Carpet Installation
Yes, I recommend this pro
We purchased a new home in May of 2017 and needed to replace the carpet in the entire house (approx. 4500 sq. ft.). Our realtor and friend suggested using Carpet Connection as she had had a good experience with them. We went to the store and spoke to Steve Wisenbaker and he was extremely helpful. He assisted us in choosing a carpet that fit our needs and budget; and he came out to our home to measure and give advice, including working out the best way to lay the carpet to ensure minimum waste. He knew our home would be a difficult installation due to the layout (two staircases, one curved and one with three turns; an upstairs with numerous step ups and many angles, etc.), so he scheduled his best installers for our project. The installers were professional and did an excellent job (it took two full days due to the difficulty). Steve followed up both during and after the install to ensure all went well. We were very pleased with the outcome. Only three months later, our house flooded during Hurricane Harvey and we sustained almost 4' of water in our new home. During the restoration process, we contacted Steve and told him that we would ultimately need to re-carpet the entire downstairs. He checked that the carpet we had originally purchased was still available and ordered it immediately to ensure we would have it when necessary. He not only gave it to us at the same price as the first installation, he also offered to hold it for us in his warehouse until our restoration was at the point that we were ready to install the carpet. The second installation again went without a hitch and the installers did a great job and worked very hard to get the project completed in an efficient and timely manner. I recommend Carpet Connection with no reservation and would not hesitate to use them again in the future.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Bob B.
Jul 2017
5.0
Carpet Installation
Yes, I recommend this pro
They did a good job. They came when they were supposed to. They did everything they were supposed to, and I’m very satisfied. Everything went fine. The carpets holding up well. The installation went well. They were on time, everything went fine. I would recommend, and if I would recommend them I must think pretty well of them. The installation took about two days. The workers were fine.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Amy P.
May 2017
5.0
Carpet Installation
Yes, I recommend this pro
We were very happy with Carpet Connection! They made the process of getting new carpet on stairs and the rooms upstairs an easy experience. From the salesperson to the installers, everyone was wonderful. From the time of measuring, our carpet was installed in less than a week - with a special order carpet! Would highly recommend Carpet Connection and we will use them again.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Charles C.
May 2017
5.0
Flooring, Carpet Installation
Yes, I recommend this pro
$5
Everything is absolutely gorgeous. The start and finish dates were met. Their installers worked efficiently and were polite while being sure all was clean as well. The end result is a beautiful job beyond expectation!
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

LARRY & KATHY W.
Apr 2017
5.0
Hardwood Flooring Service
Yes, I recommend this pro
$4,000
I am pretty sure I already responded to this request, but they did a very good job in a timely manner.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Sherry V.
Mar 2017
5.0
Carpet Installation
Yes, I recommend this pro
From the time I walked into the store until the carpet installers finished the job everything went smoothly. We're loving our new plush carpet. The installers got everything done in one day and we didn't need to move any of the furniture ourselves. Great job!!!
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Irene H.
Jan 2017
5.0
Carpet Installation
Yes, I recommend this pro
$2,500
Excellent sales and service experience.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Thomas R S.
Jan 2017
3.0
Flooring, Carpet Installation
Worst installation I have seen. Too many things wrong to take time to list.
Response from Carpet Connection

"I'm sorry you had a bad experience. But I went back on my records and we put this floor in your house back in 2003. It was not vinyl flooring in 3 areas, it was laminate in your TV Room. Back then the laminate industry was going through a lot of changes. How you can say that this was the worst installation you've ever seen is unreal, as it was 14 years ago. If there had been that bad a problem, we would have been happy to diagnose the problem and correct it. We strive to be the top on customer service. You have a great day."

Stella H.
Nov 2016
5.0
Carpet Installation
Yes, I recommend this pro
This was over ten years ago.  They were just fine. I would use them again.  It was an excellent job.  The workers were good.
Response from Carpet Connection

"Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!"

Showing 1-25 of 74

Licensing

Bonded
Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Carpet Connection is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 9:00 AM - 4:00 PM Sunday: Closed
Carpet Connection accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Carpet Connection offers free project estimates.
No, Carpet Connection does not offer eco-friendly accreditations.
No, Carpet Connection does not offer a senior discount.
No, Carpet Connection does not offer emergency services.
Yes, Carpet Connection offers warranties.
Carpet Connection offers the following services: Carpeting, ceramic, porcelain, specialty floors, vinyl plank & wood flooring.

Contact Information

1706 FM 1960 Bypass Rd E, Humble, TX 77338

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:9:00 AM - 4:00 PM
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