United Home Services

Terrible experience. Told it was $150, with no other information other than they will be there between 2 & 5pm. We thought we were getting our whole chimney cleaned, turned out to only be the most basic of cleanings with just a shop vac. I could have done that for free myself. The guy was so extremely pushy and asked us 8 or 9 times if we were sure we didn?t want the $450 service. Terrible experience. DO NOT USE THIS COMPANY!

went to the website for Angie and stated that I needed to have my chimney cleaned and possibly repaired. I got an email back listing three different companies that I could call and do business with. I selected one company called United Home Services. I made an appointment to have my chimney cleaned on Thursday between one and 4 o clock. I was quoted a price of $125 for the fireplace cleaning. The man who was going to do the cleaning and fixing the chimney arrived. I asked him to go outside so I could show him the cap. I have on the chimney and to let him know I want a different cap like my neighbor has. My cap is very open and let birds and other animals in. My neighbor s cap is screened so nothing can get in . We went back into the house and he used the flashlight on his phone to look around the fireplace and the chimney inside. He said oh this is much dirtier than I thought and so it will be $450 to clean it. I told him I had received a quote of $125. He got on the phone with his office and then he said well since you have the quote of $125. We will only charge you $250. I was not happy about this, but I was assuming that he came from a honest reputable company. After he cleaned the fireplace, he went onto the roof and he said that the flashing was in bad shape and needed to be repaired. He showed me a photo that look like there was a repair needed. He then told me that the cap on my chimney was not installed properly and it could not be removed in order to have a new one placed there. He said he would have to remodel my cap so that no birds or animals could get into my chimney. He said the remodeling would be $1100 and repairing the flashing would be $650. He said he would fix the flashing and then he would have to come back the next week to remodel the cap. My total was now $2000. He got on the phone with his office and they told him to have me sign up for a finance company named Sunbit and I could finance the whole thing with them. I m still thinking I m dealing with honest people and that I was in a financial bind so I signed up for financing for 18 months. He came back the following week to remodel my cap. He went up on the roof and came back later to tell me he was finished. I went outside to look and all that he had done was to spray paint my original cap with a spray paint that said high heat. He told me that this would keep birds and animals out . I said you have not done anything to keep animals out, except to spray paint the cap. That is certainly not worth $1100. His answer was well there is a full guarantee that if animals get in there we will come and take them out. Obviously this was a total rip off and I don t know if the flashing really needed to be repaired or not, and if he really did repair it I have no way of going up to the roof myself. Now I am in debt for $2000 and I have no idea what shape my chimney is really in. I showed him my neighbor s cap on his chimney, which had wire around it to protect it from getting animals in. I will try to send you a picture of my Neighbor s chimney and also my chimney. After I saw that he had done nothing except paint my cap, I showed him the top of my fire pit and said I need something on my cap that has a screen like this. He took the top of my fire pit and got a paint can from his truck and took them to the roof saw that he had somehow put the cap of my fire pit on top of the chimney cap And some manner. He did tell me it would probably blow off . I kept telling him this was not what I paid for for $1100 and he said but you will have a guarantee that if you get a bird in there, we will come take it out right away. That was the only response I could get from him.

The workers changed the price from the quoted 450 to 750 in the middle of the job. I was not provided a receipt and I also followed up and still no receipt.

Eli was our tech and he was wonderful! He took pictures of the ducts then showed me pictures of other vents he had cleaned and oh what a difference! He explained all that he would do and how it was done. He presented his certification to work in Utah and liability insurance. I had no second thoughts and didn't look into any more companies and hired United Home Services. Eli was very thorough and efficient He recommended a maintenance cleaning every 2-3- years. I have this date marked in my calendar for 2027. Here's hoping Eli is my Tech!

Hired United home services to do their introductory clean vent package which included unlimited vents inspection of air ducts, and use of their vacuum. Immediately the technician wanted to upsell a package going from $100-$1300. When we refused and just wanted the starter package, he got physically upset. He tried two more times to lower the price going down to 900 and then down to $650. He said he could even have his own company on the side, do it if you wanted a cheaper option. After politely refusing again, he ended his work refused to do the rest of the vents and then sat in a chair demanding to be paid before you left. The payment option was weird asking for cash or to be Venmo. We had previously asked if we could pay online once the service was completed and the receptionist said that was fine. We ended up just paying him so that he would leave. The whole situation was awkward and confrontational. I wouldn?t recommend this company.

I had a bad experience with this company, would not recommend them for other jobs.

28 July contacted American Home Service United.com. Was quoted $129 for duct cleaning. Appt was set for July 29 between 8-11. Tech (Lucas) arrived at 9:13 AM, spent some time in attic. I heard nothing so went to garage and saw his feet dangiling from the opening to the attic. Watched for 10 minutes. He then desended and told me Appt was made with American Home Service United .com 28 July for 29 July between 8-11 AM. A tech (Lucas) arrived at 9:13 and entered the attic soon after. I did not hear any movement so went to the garage where I observed his feet resting on the ladder rung for a full 10 minutes. He then desended and showed me pictures of mold(?) and told me there were leaks in the vents. He quoted $1200 to clean, seal, and use a chemical to sanitize. I could not accept so he went to his vehicle to call management. He returned and lowered the quote to $950. I still thought it was too much. He then offered only a chemical treatment for $600 and I said I need to think about it. He then gave me his personal phone #606-221-7897 and told me I should pay $129 for today. My reply was for you to tell me all that is wrong here. I felt something needed to be done because I have been sneezing and have had a runny nose lately so I said would you do the chemical treatment for $ for 500. He accepted and began unloading his equipment at 10;56 . He did use a chemical, I could smell it.

Yes, excellent

Very satisfied with the cap damper repair service. Professional and courteous every step of the way.

Job done!!!!

Friendly service. On time.

Robert said Simon, was very professional and helpful.

Basic service was fine, technician friendly but they kept trying to upsell things

Very helpful and good price.

they were 2 hrs late with no explanation the 1st time. They need to just verify with customers their confirmation process because they called me to say they were on their way but the number was blocked but they never left a VM. so they did the work but they quoted me 1200.00 to do a more thorough cleaning with a different machine and the brush etc which I agree is better- but not at that price. WE finally agreed on 630.00 but not sure if that was still over priced. The 2 guys did a great job and were professional but their cologne was so overwhelming we had to open all the windows and it gave my husband a headache.

Fast response, great customer service, ease of scheduling and was at my home the next day and the men that came out for service were professional, knowledgeable, friendly and thorough and completed the job in a timely manner. Very happy customer!!

I hired United Home Services based on the reviews on their website (mistake #1) and their low pricing (mistake #2). I was initially quoted $129, then $99 a few days later over text. However, when the technician arrived, who barely spoke any English, it became nearly impossible to understand the upsell options being presented to me. It was a classic bait and switch tactic. The price for a deep clean was suddenly $1150. When I declined, he quoted $500. How can anyone know what a fair price is when they can arbitrarily discount by 50%? Overall, the work was shoddy. They left all my vents closed after service. Mind you, it was 20 degrees out ? this left the house cold and forced the furnace to work harder than needed. My intuition is this was done out of spite since I only opted for the duct cleaning that was quoted at $99. Absolute garbage of a service and a terrible company. Look elsewhere. Shame on Angi for allowing United Home Services as an approved vendor.

Very friendly and professional. Reasonable price. I chose the deep clean for the extra money, which i found comparable to other providers. There is a noticeable difference in dust levels. Very happy with this service.

Quoted me $149 or $249 on the phone and I informed them my ducts were dirty and needed clean . The people that showed up were LM Air Quality not United Home services. They up sold me to $1044 and that included a senior and military discount ($150). First issue I had informed the 3 man crew that my hardwood floors were recently refinished and within 30 minutes I am having to stop their youngest member from dragging my dining table across my floor. 2nd issue My ducts are super noisy now from them shoving a shopvac hose down them. Now every time my heat kicks on I hear clanking metal from the expansion and conratravtion of the ducts. 3rd issue, which I did not discover til after they were done, my roommate left because dust and dust bunnies were coming out his vent in the basement. 4th issue was also not discovered til after, my return vent cover has a slight crease in it from over tightening with an cordless impact driver. I?ve received 3 more quotes since with highest being $600 for the same service. Last thing I am not prejudice I love and respect all, but when I have foreigners speaking a different language in my home I feel it disrespectful. Like what are you saying to them that you could say in English?

Gas fireplace would not light. I suspected the switch was bad and it turned out the technician confirmed that. However, he wanted to sell me a $750 remote starter. He said that the wiring and/or the switch could be bad, but he flat out refused to test both to see which was causing the issues, saying that they don't do that and prefer to just install the remote control and bypass the wiring and the switch. The remote starters can be purchased online for 40-100 bucks.

Quick and easy!

Eli did an excellent job! There's no more smoke and everything works like new again.

Although scheduling was a bit complicated as we had to be rescheduled three times, once the tech showed up he did a great job, was efficient and considerate. Very kind and informative.

They did a good job.

They did a good job.