Ultimate Comfort AC & Heating
About us
Ultimate Comfort AC & Heating is your premiere heating, cooling, design and performance contractor serving Houston and the surrounding area with over 30 years combined experience for residential and commercial customers. Ultimate Comfort AC & Heating is dedicated to keeping your family and business comfortable and giving you the peace of mind that your system will continue to function safely and properly. Our Heating and Air Conditioning services provide you with the convenience and quality that you want. All of our technicians are highly trained and certified to handle all installations, repairs and maintenance required. You can rest assured that you're in good hands.To bring you the ultimate level of comfort and service, Ultimate Comfort AC & Heating carries products from the leading manufacturers of today's heating and cooling systems, and is factory authorized carriers of Bryant, Carrier, Goodman, Amana and a Dealer of American Standard. Our goal is for you to obtain the optimal performance from a heating & cooling system at an affordable price. Our systems will make your home run more efficiently, saving you money on energy costs, repairs and maintenance.Ultimate Comfort AC & Heating is dedicated to providing its customers with the most technologically advanced, cutting-edge comfort and energy-saving products. We are dedicated to 100% customer satisfaction in all your heating, air conditioning, and indoor air quality needs. So don't spend another minute paying those high utility bills while still being uncomfortable, let us show you the positive difference we can make in not only your indoor comfort, but also your pocketbook. Your Comfort is Our Business.
Business highlights
Services we offer
Central AC & Heating service and repair, inspections and preventative maintenance., sales and installation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 6% | ||
| 6% | ||
| 6% | ||
| 12% |
Technician was friendly and went over and above.
We had to use Ultimate Comfort due to our home warranty. Scheduling with them was not convenient at all. They did not show up on time or when they said they would. It took three visits from three separate techs to resolve the issue. In addition to that, they took so long to come back each time that our warranty expired during the process, so getting them to return and fix their own mistakes was even harder. It was not a good experience. Given the choice, I will not use them again.
"Thank you for sharing your experience with other members. We appreciate and value your feedback and your business. It has been a pleasure working with you, and we look forward to serving you again."
Three different technicians were sent to my home over a period of three months. None of the techs did a complete and accurate diagnosis of the entire A/C system. Over three months, I had to have someone from this company to my home at least 10 different times before the entire system was working properly. I had too much invested to change companies midstream or they would not have been back.
They told me they were sending their and quot;best crewand quot; to do the work. Their and quot;best crewand quot; made simple and major mistakes and had to make multiple visits to fix problems. One of the crew members fell through my ceiling and made a 3' X 3' hole. Thank goodness he wasn't hurt, but the ceiling had to be repaired. The owner of the company did send an excellent contractor out to repair the damage and I am very pleased with that contractor's work.
The last problem was excess humidity in my home. With a new variable speed furnace, this should not have been an issue. The third technician advised that they should have installed a new thermostat with the furnace since my old one did not allow me to control the humidity. They sent someone else out with a new thermostat and he was inept and caused the whole system to shut down. I had to call the office and demand they send the third technician back out to get the system working again and finish installing the thermostat. He also had to call another technician to come and help, but they finally got it working and got the new thermostat installed. So it took three professionals to install a thermostat, which is a job most homeowners can do themselves.
My system finally seems to be working properly, but it took too much of my time from work, money, aggravation and frustration to get to this point. The only saving grace of this fiasco is that I found a good contractor that I will use in the future for work on my house.
UPDATE: The Owner promised to come and personally inspect the work his crews did. He never returned my calls and I am still waiting on that inspection. The owner did not keep his word and follow through like a true professional.
Licensing
State Contractor License Requirements
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