Truly Nolen Pest & Termite Control of Houston, Texas

They very good about following up if the service not working. People are well train. Very knowledgeable.

Very well. The techs are terrific and very comforting. They answer questions and tell you what is being done and why. They are very knowledgeable.

Within hours all the ants were gone, and even with 50 inches of rain from Hurricane Harvey less than 2 weeks later, we had very few ants in our house or on the trash cans, and the few I did see appeared to be dying.

I was very impressed. I did ask for Scotch Guard and they did it with extra charge. It was well worth the price for the work that was done. Steve, the owner, came and oversaw the beginning of the clean up and his employees did a fantastic job. They found 2 rips where my puppy scratched the cushions which was helpful to me and showed me immediately before going on with their work. I like their honesty and everything was discussed beforehand with no hidden fees. I knew exactly what to pay and paid at the end of the work. I will hire them again for another cleaning project.

unknown

unknown

unknown

Everything went really great, they kept in touch through the whole process. There was an issue with car trouble, which happens but they resolved it in a timely manner and showed up to do the job despite the unforeseeable circumstance. But just to show you, the customer service was on the phone and had someone on standby to be there at the time agreed upon in case they were not able to resolve the vehicle trouble. They did resolve it and the original inspector arrived right on time, did the inspection and I was well on my way back to work. I would completely recommend them to who needed it. And when I'm ready to start up pest control services, then they would be the one that I would hire and they are ones that I recommend. Thank you for the wonderful customer service, I think you guys are great.

The guy went over the house. He was very thorough. He was very good. The inspection quality was very good. They showed up for an estimate. They showed up on time and were very timely.

The whole thing was professional and complete. Though I thought the estimate was a bit pricy, I am more than satisfied with the results. (Remember, you get what you pay for.) By going through the floor of the closet upstairs (the hive location was a fortunate break on my part), the hive et al was removed and taken away. "Ski" went above and beyond by reinstalling the decking and carpet when he was done (not considered part of the removal contract), for which I am most grateful! So, don't be scared off by the estimate. Remember this adage: If you want good, fresh oats, you must be willing to pay a fair price. If you can be satisfied with the oats that have already been through the horse... That comes cheaper!

Professional, quality work. Reasonable price.

First off, Ron was very professional and did not use scare tactics as did some of the others who provided estimates. The others seemed more interested in selling a contract for services rather than providing a service. I liked that Ron's approach was to immediately cover all potential openings and set traps inside the attic, as opposed to those who wanted to place poison boxes along the foundation for awhile to try to kill every rat outside (impossible) and cover the openings later. We'd already had the experience of living with the odor of a dead rat somewhere in the wall space or floor space, which lingered for almost a month, so we were not willing to risk using any poison baits. Spencer and his helper sealed or covered all of the potential outside openings they could find, but they did miss one behind some shrubbery. It must've been large enough to allow a young rat to enter, because about 2 months later, the first and only rat was found in an attic trap. For 3 months after the initial exclusion service, Ron returned for weekly attic trap checks. At that point, we agreed that further trap checks were probably not necessary. There appears to be no attic rodent activity since then. I thought the price was a little high as I had other estimates as low as $525 for the same work. But I felt that honesty and integrity were more important than price alone. The service includes a one year warranty. A "B" was given for punctuality because trap check appointments were made to occur within a time range of a couple of hours. Sometimes the trap checks were outside of the time range and on 2 occasions appointments were missed due to technology/computer loss of the day's schedule. Ron was always courteous about calling before arriving and asking if it was still convenient to come.

We appreciate that the same technician comes to service our home and that Truly Nolen uses products that are safe for our children. Whenever there is an issue, they do not hesitate to come out quickly, and they call to let you know when they will arrive.

They come once every 3 months and we don’t have any bugs in the house. The person who comes out, calls before he comes and knocks on my door as soon as he comes to just let me know that he is working in the yard. He is very courteous, has a good manner, answers all my questions and is always there when he says he would. I don’t see any more bugs in the house.

The service and proposal was absolutely on the money. It was great. Everything was resolved in the first week. But then it was the follow-ups and the billing that was totally messed up. The customer support here was terrible. The price was not that expensive or not the cheapest here in Houston.

They did well, were punctual, they came once a month, arrived on time, I didn't have any pests or bugs in the house, when I had rats, they took care of them, and they were a very good company. Unfortunately, I had to stop working, that's why we stopped using them, and they raised their rates. I give them high ratings and would use them again in the future.

The work was performed according to the terms of contract and timely. The price was reasonable.

I was told recently that I had termites so Truly Nolan did the termite removal. He was here for the day and dug all around our foundation putting the termite killer in. There hasn t been any sign of termites, but I did notice that he made a mess on one side of the house; the sod was just thrown back in its place and looked shabby. Mr. Nolan called to see if there were any termites but I never saw any in the first place. I also thought the price was very high for this kind of work.