Tom Miller Service Co
About us
We have been servicing the audio and video industry since 1977. We have earned a reputation for giving reliable, expert service at reasonable prices. Should you require additional information, please feel free to call. We appreciate your interest in our company, and look forward to hearing from you again soon.
Business highlights
48 years of experience
Services we offer
& Home Theater & Surround., Audio & Video, Electronic, Intercoms, Professional Equipment, Residential & Commercial Repair & Installations - Televisions
Accepted Payment Methods
- CreditCard
Reviews
4.951 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 0% | ||
| 2% | ||
| 2% |
Showing 1-25 of 51 reviews
Jane L.
Sep 2017
Tom did an amazing job he had to totally reconfigure my sound system. Very knowledgeable with all aspects of my system. Professional and very nice person. Rated 1 to 10 he is definitely a 10!
Terry S.
Apr 2017
Around 3 weeks later, the TV completely stopped working and is only showing a white screen. My mother called him back, but he would not attempt to resolve the issue and told her to contact LG.
Response from Tom Miller Service Co
"This is kind of long so please bear with me. The original call came in to me on February 23, 2017 by a lady named (Member Name Removed) which turns out to be the mother of the complaint. She said she needed a new TV to be hooked up which I performed I unhooked her 37 inch TV and hooked up a 50 inch or 55 inch that she had sitting on the floor beside it. That was all I was instructed to do. I had quoted her over the phone that it would be $120.00 plus any cables I needed to hook it up and she agreed. After hooking up the new set everything worked fine she agreed that it looked good and wrote me a check for $149.93. The cost of the HDMI cable needed to hookup the new tv and the state sales tax. A couple months after that (Member Name Removed) had called me and said the TV was not working that it would intermittently loseing its picture I told her that I really did not work on LG TVs and she claimed that I charged her for fixing the TV as I explained to her that I never worked on it. Now I am getting a call from her daughter which I have never talked to before, claiming that I charged her mother for work that I did not complete. Again I told the daughter that I did not charge her for a tv repair only a new TV hook up..Soo she still insisted that I fix the TV for free or give her the money back for the original TV hook up. I told her I can't do that and I don't intend to. I do not run a free service business over here. I have been in business for over 40 years and have a double AA rateing with every review company out there. Obviously I am not in the habit of ripping people off. This lady has some type of vendetta and wants to take it out on me I can't help her with her personal problems. She was very rude to me on the phone when I talked to her she made all kinds of threats and said she was going to ruin my reputation. Personally I doubt that. I intend to have no further contact with this person I don't trust her and don't want to get involved with her personal problems. That said, I'm done with this."
Ginie K.
Mar 2017
Fantastic, took him no time at all when I have had Comcast service techs say no they would not help me.
Jane M.
Nov 2016
Great! Tom was very professional. He called me several times to let me know the status of his arrival. He was prompt and courteous and repaired my system and it now works beautifully!
David S.
Oct 2016
I will definitely use them again.
Roy B.
Aug 2016
Tom Miller was very punctual and arrived at the appointed time as initially specified. He checked all the circuits for the entire home theater system and determined that it was the Monster surge protector that was causing the A/V receiver not to function. Since I also had a redundant surge protector he removed the Monster unit.
Tom then continued to calibrate the five speakers and the sub-woofer. He then adjusted the colors on the TV picture and programmed the remote so that I could operate all the components from one remoter rather than using two as I had been doing previously. It should be noted that my entire system was initially setup by a technician from a very large and popular box store.
The cost for Tom's time was very reasonable and I consider him to be extremely professional and technically, an expert in the field of stereo and home home theater system repair. Tom's credentials are impeccable and I would recommend Tom Miller for any work or trouble shooting of home theater systems.
Tom then continued to calibrate the five speakers and the sub-woofer. He then adjusted the colors on the TV picture and programmed the remote so that I could operate all the components from one remoter rather than using two as I had been doing previously. It should be noted that my entire system was initially setup by a technician from a very large and popular box store.
The cost for Tom's time was very reasonable and I consider him to be extremely professional and technically, an expert in the field of stereo and home home theater system repair. Tom's credentials are impeccable and I would recommend Tom Miller for any work or trouble shooting of home theater systems.
Pete M.
Jul 2016
Tom was very knowledgeable and did an excellent job. I highly recommend Tom.
Heather D.
Mar 2016
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Shelby C.
Mar 2016
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Cynthia B.
Feb 2016
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John R.
Feb 2016
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Pat V.
Jan 2016
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James E.
Dec 2015
Tom did a great job by understanding what we needed and not by selling us the latest and greatest.
C D.
Dec 2015
Was not getting any audio from my speakers. Went on Angie's List and called Mr. Miller. He came over the following week to fix the problem. First thing he did was rehooked up the speakers; while doing that he found a blown fuse on one of them. Replaced the antenna to the stereo receiver for AM radio.
I then decided to have a 12 ft. stereo cable to run to my TV, so now I can get the sound from the speakers. He had to drill a hole in the back of the cabinet where my TV was located. Very pleased with the service! He was very friendly and professional to work with.
Laura P.
Nov 2015
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Christopher M.
Oct 2015
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KEN C.
Oct 2015
. If you had an A+ rating I would have given it to Tom.He was everything you would want for someone to enter and repair something in your home.He was prompt, courteous very helpful and anxious to explain what he was doing and how he was doing it. He was self confident in his abilities to fix the problem He immediately found the source and made the necessary.repairs in less than an hour. Most important to me was that he made my wife feel comfortable with him being in her home.
Tom seems to be more satisfied with pleasing a customer than making a profit.
.If I ever need another electronic problem solved I would call no one but Tom. I would encourage any one else who has an electronics system problem ,whether it be T.V. , entertainment systems, intercoms etc. to contact Tom.
Tom seems to be more satisfied with pleasing a customer than making a profit.
.If I ever need another electronic problem solved I would call no one but Tom. I would encourage any one else who has an electronics system problem ,whether it be T.V. , entertainment systems, intercoms etc. to contact Tom.
Response from Tom Miller Service Co
"Thank you (Removed member name) for the great review..!!!"
Al P.
Oct 2015
Tom was on time and very thorough. He fixed the problems with our ATT Uverse cabling, re-installed a sub woofer that we thought had gone bad, programmed our remotes and then fixed a problem with a 25 year old stereo. We couldn't have asked for more.
Charles S.
Aug 2015
Went very smooth. Absolutely no problems and was able to use all my existing equipment and accessories.
Susan A.
Jul 2015
Very professional, prompt, thorough and very friendly. Mr. Miller really knows his stuff and we are very happy with the end result. Will be having him come back out to install another TV once we have an electrician install an outlet.
Highly recommend Mr. Miller for any and all AV or home theater needs.
Marie G.
Jul 2015
Great. Tom is very knowledgeable and had parts available to put an older system back in service
Chad F.
Jun 2015
unknown
Jeffrey W.
Jun 2015
Professional, savvy and a straight-shooter that is easy to work with. Tom has a good sense of humor and is extremely knowledgeable. He has the right tools and experience to diagnose issues that others simply scratched their head over or were afraid to tackle. Extremely reasonable rates. Soooo happy I found him on Angie's list!
Response from Tom Miller Service Co
"Thank you very much [Removed member name] was a pleasure doing business with you I wish all my customers was this understanding.I enjoyed doing business for you. Thank you......"
Alan R.
May 2015
unknown
Brenda G.
May 2015
My stereo amplifier, which I have owned for almost 30 years, had stopped transmitting through one speaker. I called Tom Miller Services Co. and spoke to Tom and his wife to schedule service. They generally work with commercial customers; churches, etc. They also work with residential customers to install big-screen TVs and complex home audio systems. My issue wasn't nearly that complicated. My old amp is nothing special, but it had been reliable up to that point, and I had become attached to it.
Tom charges the same amount whether you bring the equipment to his shop or if he visits your residence. He likes to see how the equipment is connected in case that is part of the issue. That turned out to be a good thing for me. Tom took about an hour to fix my amp; it turned out to be as simple as too much dust in the workings. He took another hour, upon request, to reconnect my audio and video to where it was more user-friendly and would allow me to run the TV through the stereo.
I felt the price was fair because it involved a house call and resulted in the outcome I wanted, with the added benefit of being able to make better use of my stereo system. If you have purchased a home audio system and need help in installing it, I would recommend that you check with Tom Miller.
Tom charges the same amount whether you bring the equipment to his shop or if he visits your residence. He likes to see how the equipment is connected in case that is part of the issue. That turned out to be a good thing for me. Tom took about an hour to fix my amp; it turned out to be as simple as too much dust in the workings. He took another hour, upon request, to reconnect my audio and video to where it was more user-friendly and would allow me to run the TV through the stereo.
I felt the price was fair because it involved a house call and resulted in the outcome I wanted, with the added benefit of being able to make better use of my stereo system. If you have purchased a home audio system and need help in installing it, I would recommend that you check with Tom Miller.
Licensing
State Contractor License Requirements
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FAQ
Tom Miller Service Co is currently rated 4.9 overall out of 5.
Tom Miller Service Co accepts the following forms of payment: CreditCard
No, Tom Miller Service Co does not offer free project estimates.
No, Tom Miller Service Co does not offer eco-friendly accreditations.
No, Tom Miller Service Co does not offer a senior discount.
No, Tom Miller Service Co does not offer emergency services.
No, Tom Miller Service Co does not offer warranties.