Texscape Tree Services

I bought a big deal for this service and everything was fine. I got it pretty soon after I bought the deal. I had asked them to do something extra. The only issue I had was that the guy who came and scoped out the job was no longer with the company when they came to do the job. One of the things we had asked them to do he had never put on the work order. Then I tried to get them to do it, but they never showed up to do it so I contracted with a different company to stump grind.

Wonderful. 4 men for 8 hours. Cleaned up . Great

They did a good job when we finally got together. It took a little while to get together.

Site visit has been scheduled for Sept 2nd with Neville. Update will follow. 12/20/2015 update: I first contacted this company on 8/20/15 when I was referred to and called back by Neville. He requested pictures of our trees which, I provided the same day by text. He replied saying that he would study them and get back to me. After a couple of days of hearing nothing from him, I called him and he said he'd call me back. As of 8/31/15 I had heard nothing further from him so I left a review on Angie's List stating the above scoring them with a D. He called me early the following morning of 9/01/15 and asked that I remove the review as his boss had approached him over the review. He promised to come look at the trees on 9/2/15 so I updated the review to a B on his word. He and another gentleman showed up as promised and met with myself and another homeowner in our HOA. He suggested we have at least one tree tested. We agreed to the price and he said he'd email me an official quote and return that same week to collect a specimen. I provided him with our gate code along with my business card. We have not heard from him since and there is no sign any specimen collection on any of the trees.?It's been nearly 4 months. They waisted?my time twice. I advise caution at the least.

Great job, would use again. The hardest part of this was the scheduling. From getting the initial date 2+ weeks out, to equipment failures and lack of communication on cancellation, to rescheduling, to getting rained out, it took 47 days to get this done. I never did get a confirmation of the rescheduled date, so I was a bit surprised when my doorbell rang at 0800. Fortunately, I could rearrange my schedule to be home while they worked. (I do recognize that summer is the busiest time for tree services, and some of these delays are to be expected when you try to schedule this kind of work in the summer). With that one qualification, they did an excellent job. Their arborist worked with me before the day to walk the property and build a punch list. He confirmed that my scope of work could be done in the hours allotted, and suggested a priority of work to get it all done. In all, the team performed the following: Major trimming of 4 50-year-old trees (three live oaks, one pecan) Minor trimming of 2 50-year-old trees (pines) Removal of one 20-year-old ornamental pear Minor trimming of smaller shrubs The team completed the entire project in the time allotted, including a sparkling clean-up job and chipping/removal of all debris. They did a wonderful job. The oaks in particular now are strikingly beautiful (and less likely to sustain wind damage). I would happily use Texscape/MetroTree again.

They did a lot of work but didn't finish the whole job. One could argue there was too much work, but when they got to the hard part, they seemed to slow down so that they didn't have to finish it.

The job was done absolutely perfect. Two of the three trees were actually leaning into the neighbors yard, and one was almost over there house. I was worried the fence might be damaged or worse, they would damage the neighbors roof. Instead, they were very professional, very organized, and very efficient and above all, very safe.

Contractor arrived on time and performed the work in a professional and timely manner.

Sevice and promptness were excellent. Not the cheapest but excellent customer service.

After I purchased the Big Deal, I contacted Neville Mann, a certified arborist, and asked him to come to see our yard. (Although I experienced some communication problems, they were minor.) I told him what we needed, i.e., having 6 trees cut down with or without root grinding and a big branch of a huge tree cut down. He recommended me to trim a huge tree instead of removing the entire big branch; regarding root, he suggested the treatment with chemical rather than grinding for all trees except for the small one in the front yard. He mentioned that root grinding was not included in the deal. He also notified me that cutting down the small tree in the front yard may need extra fee, depending on the speed of the crew. He marked trees which would be cut down with red paint. Neville seemed knowledgeable, and his estimate of the job which could be done within a day appeared to be very reasonable. On June 10th, the 4 member crew came to our house around 7:45 am. They started working quickly. Before lunch time, 3/4 of the job appeared to have already been done. By around 3 p.m., they finished what I asked to do, including cutting down the small tree in the front yard. To my surprise, the crew continued working; they trimmed a big tree in the back yard and 2 trees in the front yard. After they finished cutting trees, they swept the yard. They brought all tree branches and trunks cut down to the chipper truck, which efficiently chipped them into small pieces. After the job was done, both back yard and frond yard were very clean! In addition, they also went to my next-door neighbor's yard to pick up the cut-down branches. In summary, I was very happy with this company. They were professional, courteous and hard working. I highly recommend Texscape Tree Services (I forgot to write. They use the name, "MetroTree," which appears to be Texscape's subsidiary or tree service department.).

The arborists that came to the house were knowledgeable and professional. Looked at dying tree and determined the cause. Staff removed the tree. Talked with the company about treating a couple of the remaining trees for beetles, but did not hear back from the company. Clean up was very professional; all staff were respectful of property and courteous.

It was fine. I like the way they trimmed the trees. They showed up when they were supposed to and did what they were supposed to do. The clean-up pretty good.

Overall the project was satisfactory albeit this level of work requires a well-informed and multi-lingual customer. This job had the following drawbacks: a last minute change in the project manager, some minimum level of Mexican Spanish was necessary, and their chipper truck was too heavy for the ground in one critical area.The site is on an old 5 acre farm where some two dozen trees in excess of 45' tall complement the property. Contractor's crew arrived at the appointed time for a full day's work. Tree climbing with a chainsaw and rigging is downright dangerous work, so SAFETY was my main concern. Contractor's climbers were experienced and exceptionally skilled. I would not however have started this work unless there was a Contractor lead (after being advised by a certified arborist) who could advise on what limbs to cut, OR that customer is knowledgeable enough to advise the crew which trees and dying growth were most critical. The latter turned out to be the case. This was a one day event so there was little time to debate each issue. I selected 9 trees to focus on and gave the Crew Lead a tree map and with a lot of pointing and gesturing they went about the work. I must say the climbers were experts with their rigging and saws. I was impressed at their agility and balance. Every section of a live oak is different requiring creativity on the spot. The NEW project manager showed up at the site for the first time an hour after the crew had started. He was in a hurry since he was handling my job on short notice and was off to another far away appointment. He saw that the crew had started, identified a couple of trees for me and was gone. I offered a map of the site and which trees should be addressed, but he declined it. In summary, the pre-site visit by the PM was for naught since he "was no longer with the company." I had difficulty communicating with the crew Lead and spent a lot of time trying to direct the climbers individually. The crew lead drove the chipper truck to an area closer to the work (about 100 ft) without informing me and he got stuck. He spent a couple of hours digging it out and I tried to assist with materials for traction. He called a tow truck in the end and finally extricated the truck and chipper after leaving some deep scars under our live oaks. I'll need to repair that area before I can mow. LEARNINGS: In retrospect, I would have paid for a PM to be at the site for a few hours at the beginning and check back on progress. Also, I won't waste my time on MAPS and such since they won't or can't read them. Finally, having now tried both fixed scope of work and time and materials tree service jobs on my property, the Big Deal savings is not worth the headache and is not really such a big deal after all. It's December 2015 now and let it be noted that the contractor never made an appointment to repair the ground where their truck had to be towed off the site.

The first day was awesome. The crew arrived promptly at 8am followed by the site manager John. They went straight. To work and were dropping trees rapidly. I was very impressed. They dropped 7 trees the first day with only 4 to do the next day. Upon the next day I. Knew the site manager was not going to be there due to other jobs and per the contract he really didn't have to be there anyway and I was fine with that since the day before I saw the crew work hard. The crew arrived 30 minutes late and then proceeded to really take their time with getting the equipment ready and since we had paid for them to work for a set amount of hours and not trees this was somewhat a little stressful. The finally started on the first tree shortly after 9am. Then at around 11:30 they broke for what was suppose to bea 30 minute lunch. Well they took over an hour and again since we were paying for time this was getting even more stressful. They returned to work around 12:45 and the leader of the crew told my husband that they were going to be done with their shift at 3pm since that would complete the 8 hour shift. Well that would make sense maybe if they started at 8 am and did not have any lunch at all. The site manager arrived at 2:30 pm to check on his crew and that's when the crew picked up the pace. They had managed in that time on the second day to cut down two trees by then. The trees were slightly larger but there was a noticeable difference in the crew from when the site manager was there and when he was not. So comparing the two days, the first day was incredible with 7 tress and some were a good size taken down to the next day were they did three, leaving us with one tree that was actually one of the major ones we really needed down.

They did arrive a few minutes late but they stayed late to make up for that. 2 of the crew members really busted their butts and worked like that all day. The 3rd guy did ok. He definitely couldn't keep up with the other two. I think we got a lot done during the day. I would recommend this company and use them again myself if they ran another special.

Put in 7 hours of work time. Very nice job. Professional workers that answered all questions. Site was visited by supervisor and they used 2 climbers.

They did an excellent job, and I would use them again.

Took advantage of a Angie's List Big Deal because I had many dead trees to clear off my property. Texscape had a three man crew who worked diligently for 7 hours cutting down approx. 30 trees. I was well pleased with their work and would use them again, next time for trimming existing trees and stump removal.

They did an excellent job. Very professional. Supervisior on site most of the time, but had a foreman who speaks good English. No comm .problems. Did a really good job cleaning up. I will be using them again in the near future.

They did a good job pruning trees. Weather delayed the scheduled date of service . Due to arrive at 8am and was called mid-day that they would not be out due to weather condition.

We purchased a crew for a day Big Deal to clean up a recently purchased rental property that needed a lot of work. We were able to schedule them on a few days notice, they showed up on time, and did a great job. The crew chief met me early in the morning to talk about what could be done in the time allotted, and had some good ideas about what to do. When I got back in the evening, they had completed all the work professionally and cleaned up. We even got a note from the HOA President thanking us for the work!

The trees are perfectly trimmed. I went over the yard with them to show them what I wanted, although I had a feeling they already knew how to handle the project. My hunch was right. They trimmed the trees away from the roof and fence, cut off all dead branches, and even took away some major low-hanging branches for us. Everything was chopped on property and they left the driveway and yard clean and free of debris. Also, the price was $100 cheaper than what my regular yard maintenance person wanted for a limited service. I highly recommend Tex Scape and would pass this on to any of my friends.

They did a good job even though we did not get a full 7 hours due to the fact that they got their truck stuck in the mud and took a little more than an hour to get it un-stuck. They did get a lot done, however seemed unconcerned about the time not spent not actually working on our job. I also asked for a quote for future work, which I have not received.

They trimmed several large trees and removed two medium to smallish trees and then had time to do quite a bit of trimming of some smaller trees away from the roof and to clear out a lot of overgrown shrub like plants, including some dead wood and vines. They left the property cleaned up and stacked some of the wood I wanted to keep. A large quantity of work was done for the price and all of it was of good quality. I would definitely use them again.

It was great. They arrived at 7:30 a.m. as scheduled on Tuesday, July 15 and came with 3 men. They did a wonderful job and I would definitely call them for other work as well.