Strata Roofing & Construction LLC
About us
Honest and Professional - set and abide by appointment parameters. Certified Installers by GAF Shingle manufacturers. James Hardie Installers. Gold Star Certificate with BBB. No trip charges, same day service. In-house Contractors, No subs. Certified simonton installers. Insured for $2,000,000 Liability Coverag. Certified Contractor with First Choice Repair Program (Triage). Additional e-mail - [email protected]. Award winning.
Business highlights
Services we offer
& Windows., Remodeling, Residential & Commercial Roofing, Siding
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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89% | ||
11% | ||
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0% |
"We sincerely apologize for any miscommunication that might have happened between our correspondences. Our representatives, Bryan and David, reached out to you numerous times. While some attempts lead to a voicemail, others we were able to converse with you directly. Unfortunately, we do not offer remodeling services and could not raise the framework of the roof above your new addition. In our attempts, we offered to help you locate another contractor to help you with that service, but you stated that you were not interested. Therefore, there was nothing else we could help you with. We strive to provide utmost services to our customers and hate to hear that you are unsatisfied."
"[Member Name Removed], I am very sorry to hear that our sales guy has not followed up with you as he is suppose to. We are aware of this situation and we will make sure that it is taken care of quickly. I am sorry for this inconvenience and appreciate you very much."
We did have a leak from a misplaced nail around some flashing. Rio and team came within a half day of my calling and fixed the issue, no problems since.
Good experience. Would definitely use again.
The job was done in a reasonably speedy time and appears to be holding up well.
In the beginning I developed a scope of work document to ensure my expectations of what was required for this job aligned to that in the contractor's bid. After reviewing the bid's received, Strata was selected since they best understood what was required to complete this job, had experience with these types of roof's, and the professionalism shown through our several discussions discussing / clarifying the work scope.
Over the course of the installation, working with the Strata team was overall a pleasant experience. They worked with me when any questions / concerns arose since their goal was to ensure there was little stress from start to finish. For me since I was installing a premium shingle roof (CertainTeed Presidential Shake) on my two story home I needed to ensure the right company was doing the work, and not necessarily the cheapest. It has been three months since the install and I have had no issues of any sort and to date have had several compliments on the overall look and installation of the roof.
On later visits to our home, a new hire, Matt Bush, accompanied him. Matt was very helpful in the color selection process which was the most difficult part for my wife. Matt patiently listened and talked her through. Brian and Matt also gave us a list of addresses where roofs that are this particular color had been installed. That was most informative because we could see how our selection would look installed on our house.
The Strata bid was similar to bids from other roofing contractors for equivalent shingles. However, we chose an upgrade to get the solar reflective and algae resistance properties in the color we wanted. That color turned out to be discontinued and Bryan went to great lengths to find shingles of the correct color. He was able to get them from a supplier in Katy who was planning to use them on his own house.
The roofing crew promptly showed up, Thursday, Aug 7 at 6:45 a.m., on time, on the scheduled day and worked into the evening until the roof was finished. The foreman, Jose, introduced himself to us when they arrived. The roofers had trucks marked with the company logo and most of the crew were wearing company shirts. The clean-up was excellent with only a few nails and small pieces of shingle left in the yard. Stata employed a dedicated clean up person, who circled the yard all day long picking up stray pieces that fell. Brian told us Strata recycles the asphalt shingles to save the expense of landfill fees. We definitely appreciated that and the fact our old roof was re-utilized as road materials.
Matt was on site a good bit of the day to make sure the job went well, as was Brian who made sure the materials arrived on time.
The roof looked great when they were done and the color complements the house very well. One of the valleys in the roof had the cut edge of the shingles exposed in a way that was not very attractive although it was installed correctly. Matt came to look at it. Then Brian and the job foreman, Jose came out on Saturday to check what would need to be done. Then on Mon, Aug 11, Two men came out a couple days later, very early again and fixed the valley to improve the appearance. Matt came by to make sure we were satisfied.
Well, the roof is wonderful! Strata worked diligently make it no.
The sales people and the roofing crew were very professional and efficient. We would use them again and recommend them to Angie?s list members and anyone else who asks about roofing and the great job Strata did for us.
they could repair the roof and build a patio cover. I was assured they
could do both. Brian showed up to provide a bid. He arrived with no
tape measure and in dress loafers. He spent most of his time on the
phone and did not listen to the explanation of what we wanted. He then
said he needed the construction foreman to come look at the project to
provide a bid. The next day without confirming the time (just showed
up) the foreman arrived and took measurements and instructions. Brian
was with him and Brian acted as if he had never been to the house. He
had no idea what we wanted. We were told that this company usually
just does work for home builders not individual customers. Perhaps they
should not advertise to individual customers then. It has now been
over a month and still no bid from the company. Obviously this company
does not need any business. I would not give it to them.
"The story is very inaccurate and I will leave at that. I never met [member name removed] face to face and was treated very badly by the person who was the one i was talking to. I called and left a voice-mail that I would be declining the opportunity. I'm sorry this homeowner felt this way but please read my work completed reviews and you will see how my service actually is."
The supplies arrived when I was told they would. The morning of the install I had been told they would be here at 7:30am ... actually, there were folks here at 6:45am getting the ground and pool ready. At about 7:00am the doorbell rang and one of the workers wanted make sure I got my car out of the garage where the take-away truck would be parked. And exactly when I was told the project would start - it did. They worked from 7:30am until almost 7:30pm. If was, as was promised, done in one day. Of course, typical Houston, it began to rain as they were finishing - but they stayed and cleaned up. They next morning when Rio and walked around the house - there was not ONE nail left and only two small pieces of paper.
Would I recommend them to anyone???? I think the fact that their sign is still up in my yard answers that.
If you're debating about who to do your roof (and don't wait until they insurance company tells you that you HAVE to) ...call Strata. I'll even bet two donuts, you won't be disappointed.
Licensing
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