Stonecraft Builders, LLC
About us
Stonecraft Builders is a company of caring individuals building and remodeling exceptional homes in Houston and Southeast Texas since 2003. Stonecraft Builders can turn your dreams into reality by providing attention to detail, exceptional customer service, and incorporating your unique vision, style and taste into the home building process. Our goal is to complete every job on-time, within budget, and always satisfy our clients. Our design- build process is combined with experience and detailed records from past projects to give accurate estimates and targeted construction schedules. Thoughtful planning, progressive design and distinctive amenities, along with extra attention to detail and enduring craftsmanship, result in homes that assure long-term value and provide peace of mind and comfort to every owner. Our friendly smiles and cooperative attitudes are a reflection of our commitment to excellence in customer service. Combining our professional experience, architectural design and unique team approach to construction and remodeling results in a truly pleasant experience.
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 20% | ||
| 5% | ||
| 3% | ||
| 3% |
"Thank you so much for the wonderful review! We enjoyed working with you on your project and are very happy that you are enjoying your patio remodel!"
"This review is for another company StoneCraft Granite. We are a full servicing remodeling company, StoneCraft Granite only sells granite."
"We appreciate your wonderful review and have enjoyed working with you as well! If we can help you with anything in the future, please let us know!"
"We are so happy that you are pleased with the work that was done at your home! If we can help you in the future, please let us know!"
"We are so happy that you are enjoying your paver stone patio and look forward to beginning work on your next project. Thank you!"
"We are pleased that you are happy. Thank you for the review!"
"We are very pleased you are enjoying your patio cover!"
"We are so very pleased that you are enjoying your patio remodel! We apologize that the process seemed bumpy as most construction projects usually do when being done on the home you are living in. Your enclosed patio looks beautiful and we could not be more happy that you are impressed with it! If there is ever anything we can do to help you in the future, please let us know!"
"We are immensely happy that you are enjoying your new patio cover and appreciate your business. We are here if you need any help with anything! Thanks."
Workmanship is great. It was the second time we used them. The first project was building a sun room. We were impressed with how they went around it, and they followed through on everything the said. No hidden costs or any unforeseen issues.
"We are very pleased that you are enjoying your shed! We have enjoyed working with you on both of your projects and are here for you if you need anything in the future!"
"We are pleased that you are enjoying your paver stone patio! If there is anything we can do for you in the future, please let us know! Thank you."
"Hello [Member Name Removed], your estimate was emailed to you, and we corresponded back and fourth in several times."
"Thank you for the wonderful rating! We hope you are enjoying your paver stones. We look forward to working with you again in the future."
"We are very happy to hear that you are enjoying your patio cover addition to your home! We look forward to working with you in the future. Thank you!"
The owner was not clear as to when the job would commence. He was not good at communicating with us. Workers were scheduled and they did not show up. We had to call to find out why.
The finished product is excellent.
"We are happy that you are enjoying your paver stones. We apologize for the confusion with beginning your project. It is very hard to set exact start days with outdoor projects as we are at the mercy of the weather. If we can help you with anything in the future, please let us know!"
"Thank you for the wonderful review! Your paver stone patio is beautiful and we hope you are enjoying it. If we can help you in the future, please let us know."
"Thank you for the good review! We hope you are enjoying your finished remodeling project. If we can help you in the future, please let us know!"
"We are happy that you are enjoying the extension to your patio! The paver stones look beautiful. We are here if you need assistance in the future! Thank you!"
"We apologize for the confusion with the roof worker. Your roof is very high and the roofing worker did not anticipate needing such a long ladder for your project. We do apologize for the inconvenience of having to wait another day to complete the work. We are extremely pleased to hear that you are satisfied with your final project. If we can ever be of assistance to you in the future, please let us know!"
"We apologize for any misunderstanding. The price that was given to you during your appointment was your estimate. We do broken down written estimates on large projects so the customers can see where the money is going whether to materials or labor. Usually when we do an estimate for a small project, such as the paver stones you were requesting, we do not do a broken down estimate because it is only for paver stones, there is not anything to "break down" in an estimate. We apologize for the confusion. Have a wonderful day!"
"We are so sorry you are having to deal with the headaches of flood damage to your home. We hope everything gets back to normal really soon!"
"We apologize for any inconvenience, but we do not have any records of any appointments with your name, a company name, or the address you provided. Also, when we scheduled an appointment, since they are usually set to a future date, we always confirm the appointment the day before. If the person does not confirm the appointment, then we do not send anyone."
At 10:45 I called office and she was sorry about it and was going to check on it.
Received call back and she stated they could not contact whoever was coming out.
I stated I already took the day off to get this bid so can someone else come out.
She said she would check on it and call me back.
No one ever called me back.
Customer should not have to be this proactive and common courtesy goes a long way.
"We apologize for the inconvenience you experienced in regards to your appointment. We strive to provide the best customer service, but unfortunately every human makes an error occasionally. We would be more than happy to schedule an appointment for an estimate with the owner of the company who would take great care with your estimate and project. If you would like to schedule another appointment, please contact the office or message on Angie's List. Thank you sir and once again we apologize for the inconvenience."
From our initial contact I had high expectations from this contractor. The services were offered as one of Angie's Deals, and they were very quick to respond and set up the initial appointment. There was about a 2-3 month delay in starting the work due to upcoming holidays, which I understood from the outset. They even got in touch with me a couple of times during that period to let me know I hadn't been forgotten and they would get to me as soon as possible. I was impressed, but unfortunately the work and performance left much to be desired.
Federico said it would be approximately 3 weeks to do the job, and though I expected 4 or 5, it actually took about 10 weeks. After the job had commenced, there was one entire week when no one showed up. Most of the tile work had been done, but when the shower door provider showed up to install the door he had to be sent away because the grouting wasn't done. I asked Federico to let me know if workers would not be showing up on a particular day or if they would be late coming so I wouldn't be sitting around waiting for them, and for a while that worked, but only for a while. These were frustrations that I encountered throughout the process, and unfortunately they were not offset by the end product. I had cabinets built and painted and the paint looked like a primary coat. I complained about that and Federico sent out a new crew to finish the job, and they were worse than the first ones. They didn't even bother to use painter's tape resulting in really sloppy work and paint splattered on windows and doors. The wallpaper doesn't match in two places, and one panel wasn't cut straight and put on the wall with a gap showing.
The Angie's Deal covered certain basic work and I thought it seemed to be a good deal. I told Federico that I expected to upgrade a number of things and understood I would pay more than just the cost of the deal. I feel he thought I was on a tight budget. Even so, the work was not professional, and regardless of the budget, it was not quality work.
Federico was polite and a nice person, but as a contractor, he didn't seem to be on top of things. He dropped by once a week to see how things were going, but his workers were not skilled. The old bathroom was outdated and not functional, and it is definitely an improvement over that, but it should have been a better experience. I hate to say anything negative, but I would not recommend Stonecraft to anyone.
.
"We apologize for any inconvenience you experienced with your project. We always strive to please our customers and are truly sorry you did not feel like you had a good experience. The delay in completing the bathroom was in part due to the wallpaper choice which took 4 weeks to be delivered. We hope you enjoy the improvements to your bathroom and are here if you need any help in the future. Have a wonderful day."
Licensing
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FAQ
Contact Information
6613 W Sam Houston Pkwy N, Houston, TX 77041
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