Stairway Makeovers

We had our traditional white rails taken out, banister replaced.  Dubs, the front man, is very knowledgeable and friendly.  The work crew is VERY GOOD.  Edson and Daniel (brothers) come in and get to work (could be because they have jobs going all over Houston).  This was a one week job....demo one day, banister molding another day, sanding and patching another day.  A few times they were here for an hour --- 'banister day', someone was here all day.  When the guys left for the day, they cleaned up first.
My husband and I keep walking through the entry hall just to admire our new stairway.  Our house is 25 years old, well kept, fairly well updated.  This new stairway makes us feel so hip and very up-to-date!  :)  We are happy, happy with the work....I have already sent an informative email to 3-4 friends who want this work done --- one is making a call today.

We contacted Stairway Makeovers after another company failed to show up to provide an estimate. The Stairway Makeovers representative showed up at the scheduled time and took detailed measurements, provided brochures for baluster choices and promised estimates within the next several days. We received four (4) estimates with two days that included different configurations using various styles of balusters contained in the brochures. We visited the Stairway Makeovers showroom on two separate occasions to personally view and select the wrought iron balusters as proposed in the estimates provided. Following our selection, a date for the work to begin was scheduled two weeks out. On the scheduled date the installation crew of three showed up at the scheduled time and began the work. Plastic draping was placed as needed to keep dust at a minimum. The crew worked continually throughout the 2 1/2 days it took to complete the job and maintained an extremely clean work environment with minimal impact on the rest of our home. David followed up when the job was completed and made sure everything was done to our satisfaction. Overall it was a great experience and the results were better than expected.

The experience was fine overall. They did a good job. When I originally called them, I needed a banister, so we set up a design for the banister and everything seemed set. When the crew arrived, they told me that the banister that we had set up and talked about wouldn’t work. I felt like I had to make quick decisions while they were working. In the end, we were very happy with the work, the workmanship was great, and they did a great job. They were good with following up and had good attention to detail, but I felt like I was dealing two different companies; salesman and the crew.

The work was done a few years ago, but the experience was great overall. The crew was on time, very nice to deal with, cleaned up well afterwards, and did a good job!

My experience with them was very good.  I thought that they were very polite and very professional.  He knew what he was talking about and explained things completely.  They came on time.

I was very impressed with Stairway Makeovers!  From the estimate to the installation, the company exuded professionalism.  I am very pleased with the results, and I know I paid a fair price (as I had three other estimates).

Overall it was the best experience with any remodel that I have ever seen, very professional.

The entire experience was good. The estimate was done timely and the quality of the workmanship was excellent. It took slightly longer then I was originally told due to some error in transporting the product to my home. The installer was very apologectic and they worked with my schedule to finish the job. Professionalism was good and I did not have an issue leaving them in my home alone to do the work.

From the beginning Stairway Makeovers was professional and caring. I had taken my house off the market for renovations because it hadn’t sold in a little less than a year. All of our planned after-market renovations were made when I contacted Stairway Makeovers. The first step into our foyer just didn’t give the potential buyer the presentation we wanted. John Nelson, (our initial contact with Stairway Makeovers (who returned calls and emails even on weekends) gave us the information we needed after I saw an ad in a magazine about how it could change the whole look of the entrance of your home. After sending him photos of our stairways he sent us before and after photos of a stairway that was similar to ours. Later David Kalinec, who was our estimator and layout designer, came to the house and measured and helped us with styles and colors. Because I kept changing my mind there were no less than 18 emails with layouts, suggestions, and advice from David. Three days after it was decided what was to be installed, the Stairway Makeover crew started work. They were finished the next evening. They worked about 10 hours each day. They masked our home with plastic and paper to keep down the dust and cleared away all debris when they left. They were pleased to tell all about what they were doing if asked, and they worked steadily. What impressed me about the crew was that they were happy. These guys actually enjoyed working together. They laughed and joked while working even when the hours got long. The crew leader was extraordinary at keeping everything working smoothly but quickly. With him, I was most impressed with the care he took when he was teaching a new worker how to do something. His people skills were great with his workers as well as with me. That tells me that company is doing its management job right. The finished product in my home is beautiful. Before, yes before, my home went on the market we received a contract on it. The realtor asked if he could show it ahead of time it looked so good. It is said that if you capture a possible buyer's attention as soon as he walks in the door, you have a much better chance of selling. I think Stairway Makeovers gave me that chance.