Simply Sprinkler
About us
Simply Sprinkler has been repairing sprinkler systems in the Houston Metro Area since 2007. Family owned & operated. Customer satisfaction is our passion. BBB accredited business. Licensed Irrigator # LI0019350. We repair any back flow preventer, sprinkler valve, broken head or broken pipe etc. On your sprinkler system. We are able to locate your underground valves. We'll set your controller and help you understand better ways to manage your water and cut down on your water bill. As with every repair we will check the whole sprinkler system for free. Check out our monthly Specials. Phone # (281) 691-1222.
Business highlights
Services we offer
Sprinkler & irrigation system repair.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
59% | ||
17% | ||
3% | ||
10% | ||
10% |
We were charged 125.00 for two man labor under one hour ( I was told by the person answering the phone that i wasn't charged for a full hour because the charge is 85.00 per hour each) and 65.00 per "leak repair" x2 = 135.00. So near as I can tell I paid 255.00 for two men to come and change two sprinkler heads that cost 5.00 each at Lowes and still did not fix the problem at all. I called to report this to the company and all the lady answering the phone could say was "I'm really sorry about this and I will document this on the report". I am not happy at all and will not be calling them again. BEWARE!
This company charges $125 per hour for the first hour and $99 per hour for the second hour at my rent house. When he travels 3 doors down to my house he starts his rate over at $125 per hour. This is gouging.
Another example of gouging is I am paying top dollar for labor, but they also bill for installation of the valves, these are $15 valves that can be bought at Lowes. They charged $330 to install them, this is $300 above cost. They consider this material and charge tax on top of that.
I asked several times how he came up with his estimate and it never made sense to me. I was looking at the labor charges and figuring how much the parts were and we were $300 to $400 off in my mind.
At my house, they gave up on attempting to repair the broken sprinkler head due to roots. I had already dug down 6 inches and decided to call them because that's what they do. I ended up making this repair myself. I stopped them from continuing in the backyard as they told me I would have to call out another company to change the sprinkler head out front, so what was the point in paying so d*** much money and they can not complete the job.
The workmen were professional and did a decent job for what they did.
My mistake in picking this company was I saw their truck with a big $39.95 sprinkler repair driving around. Don't get taken. I will not be using them again and would not want anyone to waste so much hard earned money on this overpriced undervalued company.
"Thank you for the positive feedback! We are so pleased that you were happy with the technician and the service(s) provided. Please do not hesitate to contact us again if you encounter any issues, your warranty covers all parts we installed and you receive priority booking as well. Thank you!"
That having been said, the second set of technicians that came out on the reschedule were great and very helpful. If they had showed up the first time, I would recommend their service.
"We do apologize for the inconvenience to you regarding the scheduling conflict - as soon as we were made aware that the technician needed additional parts - we made every effort to dispatch the second set. We wish you the best with your irrigation system and if you would like to try us again in the future, we are happy to offer you a free system check to diagnose any issues. Thank you."
Indeed they arrive right on time. They confirmed the issue was a leaking valve. So they asked were was the box, I did not know so they quoted. $85 charge to locate the valve + $185 (one hundred and eighty five......no typo) to replace it. I asked for a better pricing, they declined. So, I reluctantly agreed to the charges.
They located the valve and upon seeing the valve, they said that it was an old model and they will need to procure it. And because the proximity with the other valve, they claimed that if they could not locate the old model valve, they would have to replace the 2 valves (instead of just one) with a new model for $185 each for a total of $370.
A valve costs around $40 on the high end. In one hr they would surely replace 1 valve and perhaps the other, so for a job that should cost $165 or even $200.......they were to charge $370.
I turned them down and moved to another supplier.
"Thank you for the positive feedback! If you should need any additional work/repairs, please do not hesitate to contact us and mention Angie's List for priority booking. Thank you!"
I didn't have any issues with the valves everything worked prior to me cutting the 2 pipes.
They I called in the morning and 2 guys came on time at 10. I paid 140.00 to patch the pipes and one worker came to tell me there was no electricity going to the wires. the timer is on the other side of a long yard so to rewire would mean a lot of work and money. He recommended I buy a new outdoor timer and place it close to the valves. So I did and I rewired it. I ran it to check the zones and1 zone didn't work. I thought it was a solenoid and replaced the old one . Still didn't work, So I called for them to come out again. they checked it and recommended we replace the valve. $160 and they replaced the top part of the valve and I'm assuming the inside. They didn't leave any of the old parts behind. nor did they leave the clearly new solenoid I had just purchased. He ran the one station it worked and they went on their way. when my husband got home he ran all 6 station to check on them. now 2 other stations didn't work. I called asked to speak to a manager. I was told a super would be out to check the work.
The super came out immediately lied. saying the system wouldn't because the weather gauge wasn't connected. I showed him different.
Then the story was that there is a great chance that replacing one valve will damage others around it. OK if that's true the would it be SOP to run all zones after that kind of work??
after getting ahold of the manager I was refunded the 160 for the second trip. but not before being offered to replace remaining 5 valves for $700 - 160 I had already paid the second time around. I declined
Simply Sprinklers came out and used a metal detector to trace the wire for the station from the controller to the valve. They said this service cost $80. It was a pretty nifty tool actually that they hook up one end to the station they are trying to locate and then can trace the wire. This was probably worth it as I would have never found the valve. Upon locating the valve they confirmed the problem with the valve required it to be replaced. This is where they get a low rating on price as they wanted almost $200 for the new valve plus labor.
I forget the exact prices quoted but with that and the sprinkler replacements the quote was nearly 600 dollars for parts and labor. The part that got me was the valve price when Amazon has the same valve for under $20.
I originally told them no to doing the service, and was just going to pay for the $80 locating service. However before they left, the 'called their manager' and their manager offered to do the work for $450. While I still feel it was a bit high (2 guys were there for maybe an hour and a half total) I agreed for them to do the work to avoid the hassle of going through this again and I estimated I would probably only save a hundred dollars or so if I shopped around (although I am not really sure).
The work they did was good, and I have no complaints with it. I do tend to lose some confidence when I am not offered the best price up front, but at least they made an effort to come down to get my business.
Licensing
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