Serenity Carpet and Upholstery Cleaning

Unfortunately, we cannot recommend this place. I was excited due to their high ratings but we had a bad experience. I called to make sure they could clean wood floors and at first they said they didn’t, but later said they could. They steam the wood floors exactly like the tile, which I asked if it’s appropriate to steam wood, as I thought you couldn’t - he insisted you could. After the cleaning, there were flakey clear parts of the finishing/sealant of the wood that had come up. I asked if that was something they could fix and he said they could come for another cleaning and reseal the floors once they get the sealant in stock. It was our only option they gave us (even though I believed that would make the flakes worse) so we agreed. This was back in November. We had called them multiple times over the next 2 months to see if they ever got the sealant in and if someone was going to come back out to fix the floors. They said they would relay the message and let us know, and we’ve been ghosted. The floors are still messed up and we paid the full amount for it. Very disappointed in their service.

Technicians were very polite, thorough, and at all times professional. I was surprised at how well the stains came out of the carpet in living room - I had already prepared myself to replace if it wasn't successful. I would use this company again, and will refer friends and family. For an experience that is fast, friendly and matches the advertisement, call Serenity!

It was great, they did a great job. They were very professional and I have a very big dog and they cleaned .

They were there when they were supposed to be showed up on time. They did a good job.

Great ! They arrived on time and finished the job in less than two hours.

He did a great job and was very friendly and professional!

Fantastic job! Will use this company again

good very good

Jose was so friendly but still professional. My carpets look like new. Even cats' accident stains came out. I have already recommended this co. to my hairdresser, & she plans to book a carpet cleaning soon .

Rep came out, quoted price and said he needed to spray enzyme on sofas and rugs to let sit for 24 hours and would return the next day to clean. Called late the next day and said truck broke down and couldn’t come. I informed that we had a party at noon the next day and rep said he would be there first thing in the morning. No one showed up and I got a text saying a tech would arrive between 10 and 11am when our guests were arriving at noon. Both couches and rugs in my living room were unusable because of the enzyme that was sprayed and left on them. So incredibly disappointed in the service. No one even called me, I had to call them. Would never recommend.

Needed a call back, and they were responsive.

They rescued me when the company I had hired could not come due to an emergency and I needed the carpet cleaning done that same day.

This company is really fantastic. They cleaned my upholstery (microfiber) and made it look better than I could ever imagine. Cleaned the areas where they worked, very efficient, punctual and both gentleman who performed the work were extremely nice. I would recommend them to anyone who is looking for great work at a great price.

Mostly went fine. Took three visits. The first was excellent. However, they forgot (left) some equipment behind. Returned later to collect. At that time they did not have sufficient personnel (i.e., more than one person) to move a table. I am over 70 with a bad wrist and could not help. When they returned again they seemed surprised that I had not asked two other women in the house to help...it was not their job to lift heavy items! On the flip side, the main point person could not have predicted that his helper would not be able to help on the second visit because he had called in sick. Overall, I think he did his best and was friendly. He suggested cleaning my tile also and it was a good suggestion.

headrest of chair had to be redone and Clay came and redid that and it was great then.

They did a great job. We’ve had them back several times. So they’re consistent in their quality of work.

Perfect job.

Serenity showed up promptly as scheduled and handled the job, 4 upstairs rooms and walkway, professionally and efficiently. We did not expect anything less as this is our 3rd time using their service.

I’m a repeat customer & this last job Serenity did for me was just as good as previous ones. They are on time, trustworthy & did amazing job on my carpets. Listed my home after their visit & it sold in 3 days....maybe it was the clean carpets ;)

Serenity was great! Ryan and his helper called ahead of schedule and arrived early. They gave me a quote and were very fair with their prices. I will be using them again.

This company never disappoints. They were here a year ago and did an awesome job with my floors, and this time was no different. Their tech, Ryan, is such a pleasant and hard working young man. I give this company the strongest recommendation possible.

They did a very good job.

Excellent, professional service was provided and the room discount was honored.

Cleaned the carpets and were in and out of the house quickly

This company was very happy to work with my schedule-- they showed up on time and worked quickly. They were very careful with the office furniture. My carpet has many stains from the connected warehouse and they got all the stains out.