RLC Services

I has directed to RLC through my home warranty but I can assure you I will never accept that again. This company lied about getting a motor we needed for our AC unit, they never replied to messages or ever called us with an update (we had to call every time), their technicians were either late or never showed up.

RLC Services was assigned to our AC Claim by Home Warranty of America. First of all, they took about a week to come out and diagnose our problem. RLC sent a young inexperienced Technician who collected their service call fee of $100.00, then diagnosed our not working AC to a problem with one of the dampers. The RLC Technician said that he would rig the damper to stay open so that we could keep our house cool for a short time. Of course, HWA denied our claim since the dampers are part of the ducts and not the AC. So I had another local AC service that a friend recommended to me to come out to replace the damper, but by the time they came out the AC was not cooling throughout the whole house. They checked all 3 dampers and found no problems with the dampers and that they were all in good working order. They also never found anything that would look like the RLC Technician rigged the damper to stay open. But what they did find was a bad capacitor on the outside unit. After replacing the capacitor, they checked the Freon level and it was low. They checked for leaks and found that the evaporator coil in the attic had a leak. The leak is not repairable and the coil will need to be replaced. Apparently, the RLC Technician didn't even bother to check the level of Freon. RLC Technicians are either inexperienced or incapable or they are looking out for the best interest of HWA by giving a diagnosis that would benefit their pocket book and not the consumer. Sad!

I don’t pay them, I have a $70 warranty. If I’m paying for it and don’t have the warranty, I’m would never call them. I would call somebody that is more reputable. They’re not top of the line.

On August 17, 2016, I requested service for water leak from the attic and RLC was the company to make the repairs. RLC sent a repairman to diagnose and repair. First, he asked me if I had a ladder then for some sealant and I still don't know why he needed sealant. My understanding when has a business servicing air conditioning or any other repairs, you have the necessary equipment. In addition, the repairman brought an unauthorized person and not RLC employee with him that made me very uncomfortable. He says your drainage line is clogged and I did not understand that especially since the drain line was draining. He thought he could tell me anything and I would go with that. I know how the drain line leads directly outside not around the other of unit so I knew it wasn't true. . He asked for some bleach to pour in the drain line so I asked why he needed bleach. I did not have any bleach for him to do his job. He poured water in the drain line and it drained with no problem so I video their repair. The water was still leaking and showed it to him and says “If the water doesn't stop leaking in 30 days to call them back. The warranty last only 30 days after that the customer will need to pay again. I continued to push so he went back into the attic and surprise, surprise, he said there was an elbow shaped pipe was loose so he sent the unauthorized person with him get something to connect it. That person came back in with the receipt book and nothing else. He asked for the $70.00 payment. The drain line was draining before he got to home and after. I requested another company Military Air to diagnose the issue and specially asked him to check the elbow shape pipe if it appears it had been resealed. Military Air did not see any indicates of a resealed pipe not the drainage line going the other side. They saw what I already knew that to avoid a chance a water leak the installer routed the drainage to go outside. RLC did diagnose the issue correctly, did not actual repair anything. If anything, they made the issue worse.

Was raining at 8am so they cancelled my appointment, even though it was not for hours. (After I drove 100 miles to meet them). Called another company, they came right out, as the rain had long since stopped.

Last year the owner, Rudolfo, came out and fixed my AC unit when 2 other companies claimed it was everything from a leaky coil to a frozen coil. My carpet was being soaked with water and I had to put a pan under the coil to collect up to 5 quarts of water a day. Rudolfo took out the overflow line and cleared it and fixed the water in my carpet problem. This year my outside unit was making noise when it turned on so I called them again to do annual maintenance. A different technician came out and said he had heard louder units and mine was fine. He just added freon. The next day the unit stopped working in the middle of the afternoon and did not come back on until it cooled off after 9pm. I called and they were out the next day. Initially the new technician said the compressor was overheating, then he replaced the fan motor without telling me what he was doing. The unit shut off again in the afternoon and did not come back on until after 9 that night. I called again Friday and said I needed it fixed and was told someone would be out Saturday. No one showed up Saturday, and when I called the first technician said he would get a quote for the home warranty company and find out how much I would have to pay to get the outside unit replaced. He said he would call Monday. No call Monday, I called and left a message. No call Tuesday, I called and left a message. No call Wednesday, I called and finally the receptionist told me I would have to pay $1695. I said I needed the unit working and if they would go over what the $1695 covered when they got here, they could come out and replace the unit. No one showed up that afternoon. When I called AGAIN I was told I had to agree to pay the $1695 before they would come out but they would not tell me what they were doing other than new pad, acid wash, new freon, and Goodman unit. After calling back and forth the rest of the afternoon between the home warranty company and RLC, I decided I needed to get another company to give me a quote. I got more information from the receptionist at the second company about what I was getting than any of the technicians at RLC. Oh and when I asked to talk to Rudolfo, I got the run around. I don't think he's there anymore.

This was the service provider assigned by my home warranty provider. As such, I was charged a service call fee per my warranty, which is why I gave price an N/A rating. I was a bit nervous after reading all the other reviews, but the service tech who showed up was friendly and seemed knowledgeable. My only complaint (a minor one) is that the company was a little slow to call me for the appointment. I waited 2 hours after contacting my warranty company, then called RLC services, and was asked to wait 30 minutes for a call back. It was actually another 2 hours or so before I heard from them, but I believe they actually have 24 hours to respond per the home warranty agreement, so I cannot fault them much on this. My a/c unit was working again when he showed up (naturally), but he tested the pressure and a few other things to make sure everything was in order. He explained to me that this particular model can take up to 6 hours for the thermal protection circuit to reset (there was a brief brownout at my house the day before). So at least now I know to wait longer before calling for a repair -- good to know.

I paid for a service thru my electric company who assigned the job to these guys. They never called to confirm, called multiple time to try to get a date for them to come out. Keep being ask if they could call back, never called.....for 6 days I called to try to talk to them. They were rude and not helpful at all, worst service I ever had.

They gave me a clean bill despite that one furnace was 18 years old. When I had my A/C tune-up by Lone Star Repair (also sent by Allied Home Warranty) look at it, their technician took the time to take the cover off and saw a "dangerous" situation with corrosion and leaks. I just have my furnace and compressor changed today by Lone Star Repair. My technician from RLC was just place LAZY or not qualified to do a thorough check.

I moved into my house a week ago and noticed that the A/C wasn't cooling as well as I would have liked. I called my home warranty company (Old Republic) on Saturday and they set me up with RLC Services. RLC contacted me to set up an appointment for Monday. The tech from RLC showed up at 4 pm on Monday and explained that the coils were frozen solid and that they needed a good 5-6 hours to thaw before he could diagnose the problem. He said that there were no appts. available the next day and that they would come back on Wednesday. I asked if they could at least provide maybe a portable A/C unit or even a box fan and he replied, no. We sucked it up and waited until Wednesday (meanwhile, the temps had gotten into the 90s by now). Another tech showed up at 1:30 pm and was as rude as you can imagine. He would never make eye contact with me and kept going between texting on his phone and having a halfway coherent conversation with me about the issues that he found. He kept mumbling about an evaporator coil that may have a leak but his company would have to charge $800 but if it were still under warranty then I would need to get the coil and then maybe they could come back at some point in time to replace it. I asked again if they could provide me with ANY relief in the form of a fan or portable unit until the part came in and he looked at me like I asked him for a million dollars! He told me that there was nothing more he could do and to sign his paperwork and wait for a call back from the warranty company (Old Republic...which is a whole other Angie's List negative review that I need to make!). So Old Republic called me and said that the parts are still under warranty and that I needed to call Lennox to get the parts and that I should also get them to cover the labor and the case was closed in their eyes. Way to go, Old Republic!!! I called Lennox and was told that they only send parts to authorized dealers and installers, not just any one. In the meantime, I was having my water heater repaired (talk about a run of bad luck with the new house) by someone from Trademark Home Services. He overheard my conversation with the A/C guy and commented on how he had never experienced someone being so cryptic in conveying the information that I needed to know. He also told me to go and look on the air handler or outside unit to see if there was a sticker of some kind from a company who may have serviced or even installed the unit in the past. I then went to look at my air handler in the attic and noticed a sticker from Ainsworth & Co and decided to give them a call. I explained the whole story and the lovely lady on the other end basically told me that the previous home owner had an extended warranty and that they could come out the same day and take care of me! Wouldn't you know it, Tracy showed up 20 minutes later and had the cool air blowing 15 minutes later. He had inspected the unit and found a tiny leak in the evaporator coil. He then topped of the unit with freon (since it was completey out) and turned on the glorious cool air!!! He told me that the other company could have easily done the same thing to start giving us relief while investigating coverage for the coil. He told me that some people don't ever get the coil replaced and basically just get their freon topped off every year or two if they can't afford to get the coil replaced. He then ordered the coil which was still under warranty and told me that he would be back next week to replace it! Talk about fantastic customer service. I even went ahead and signed up for their annual maintenance plan too. So glad the previous owners used this gem of a company to install their new system!!! Bottom line, if I had not been dealing with a home warrantly company, I am almost certain that RLC would have told me that I HAD to replace the evaporator coil and that there were no other options. They obviously would not have offered to just top off the freon and call it a day since they had no concerns with leaving my house cooking away at 90 plus degree temps INDEFINITELY!!! What a sad and soul less company.

I'm as much disappointed in the home warranty company as in their service providers. Either I am telling the truth, or they are. You can decide for yourselves.

On a cold Friday evening and after returning from 2 week trip, I discovered that my heater was no longer working. I contacted my Home Warranty Service who recommended RLC. They contacted me to schedule an appointment, and they appeared at the appointed time. The repairs were carried out well and discovered that more Freon was needed. They returned and completed the repair. They were courteous and helpful.

Pretty well except responsiveness & punctuality. We were pleased with the work done and the unit has performed well since then. The workmen were very professional & polite.

unknown

RLC was supposed to check why our air conditioning was not working. They had to come out a total of 9 times(over the course of a month!) to find out there was a leak originating from the pipe behind the unit. In order to do this we had to go through the following problems: 1. the owner cursed out my son for asking when they would be coming - as they kept on delaying the time they were coming. 2. one of the technicians had to call back and apologize on behalf of the owner being hot headed. 3. They said they put in freon in the unit when they did not. 4. they charged us $950 dollars to change out the coils in the unit, when the coils DID NOT need to be changed. 5. constantly making appointments and missing them I am surprised they have a rating with A on Angie's list - I will def. not use this company in the future nor will I ever recommend it to anyone!

As above.

They came out and figured out what the problem was very quickly. They were prompt and efficient. They definitely knew what they were doing. I would highly recommend them.

They were professional and on time. They provided a reasonable estimate.

I wasn't there at the time when the repair was made but was kept informed as to his ETA and was notified as to the nature of the problem once it was fixed.

The Company that I called previously recommended a costly repair work. So I called RLC Services for a second opinion and they diagnosed the problem correctly and rectified the problem at a minimal cost. They came when they said they would come and completed the work quickly. They were professional and responsive as well. The quality of their service was good and I was satisfied with their service.