Rio Grande Fence
About us
Rio Grande Fence Company is also known as Laguna Enterprises, Inc. We have been serving the Houston Area since 1986, under the same ownership. Rio Grande has five experienced crews, which have been with us eleven years or more each. We are fully insured and provide "Professional" service and stand behind the product we build. Thank you Angie;s List Members for calling on us and referring Rio Grande Fence to other Members. Email us: [email protected] Web site: www.riograndefence.net Gloria Laguna
Business highlights
Services we offer
CHAIN LINK & IRON FENCING, GATE ACCESS SYSTEMS., WOOD
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 25% |
The day they put the fence up they did a poor job. The crew stripped out the screws which hold the gate and didn't tighten the side that is attached to the house, so it was (and still is) very loose. They also left without reattaching my neighbor's fence. They were notified of this the same day that the fence was completed. We were told that they would put us on the schedule to fix it and we were told by the person who came to pick up the demoed fence parts that they would come out the same day to fix it. We have heard nothing from them since then. A couple of weeks after the fence was finished my husband called to understand when we might expect them back and the person who answers the phone very tersely indicated that she "just answers the phone" and could not help with timing but that she would have someone call. That never happened.
I called the second salesman who re-estimated my fence after the first guy went on vacation and he was on vacation too. I explained our situation to him and he promised a return call the next day but I have not heard anything since.
I feel like we were pretty flexible considering the fact that they do not have customer service as a part of their business model. They still have not fixed our fence, contacted us to indicate that they plan to fix it, or acknowledged anything at all. They have our money now, and we have a below average fence that could have been easily fixed with a bit of customer service.
I would highly recommend that you find another vendor if you need a fence - there are far too many options to settle for this level of service. Give FenceKeeper a shout - I wish I had worked with them instead.
Licensing
State Contractor License Requirements
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