Quality Home Products of Texas

8/21 - Scam Water Company. Had 5 stars but customer service goes only as far as you swiping your card. Paid extra for the wifi unit that's suppose to update and alert you if there's a problem or if the machine salt levels need to be replace. Garbage option. Stopped working 6 months in and have had multiple technicians come out who set there and watched a how to video; then tells you that it takes 24 hours to connect just for you to wake up the next morning and nothing is different. Paid to get my first year filters replaced, just to have my water stop working in the kitchen 3 days later because they forgot to blow out the lines. Called to get them to fix my water and took them a week and that was after I called to complain about the first schedule of 2 weeks with out water in my kitchen. 8/4 had them come change filters, try to upsale on crap, then ask you to sign a sheet rejecting the service which also voids your warrant. You pay for their crap or they void all your stuff.

We signed a contract and put down a deposit on a 20k kohler generator in September of 2024. We were strung along for 9 months before they reached out 1 day before our installation date to cancel, stating they couldn’t communicate with our sales rep and canceled our install. We reached out to the sales rep who wanted more money if we were going to proceed. After some research come to find out this business has 53 complaints of the same behavior over the last 3 years with the Better Business Bureau therefore we decided not to move forward anymore. After asking for a refund on our deposit this company has completely ghosted us. DO NOT DO BUSINESS WITH THIS COMPANY!

Unless you're a White Hispanic or a Female I would warn you about attempting to work here. Black men DO NOT go to this company. You have been warned. Myself and two other black men just went through all types of ostracization and obvious disparate treatment under the hand of a woman named Monica who is the managing head of the company. She literally threatened me with violence and ended up firing me without giving a reason. She called a private meeting so she could brow beat me on working an area she didn't like, which was mainly minority owned homes, and when I got tired of hearing it I stood up to walk out of the meeting. She went on to ORDER me to sit down or as she put it "or you no longer work for Quality" Yet this same person moved a white hispanic male, with no management experience, who was hired the same day I was, into the management position of another black man she just fired. I have over 10 years of provable crew sales management experience and I was one appointment behind their top guy. I was literally one of the top two reps in the company. This place favors women and white hispanics and treats the black men like dogs that better be happy to be on a leash. You have to question yourself about a company that allows their workers to be treated like this. Is this what eQuality is? There are no black men in upper management and now they fired and/or ran off all the black men in their door to door dept. Do not work here!

Purchase hone generator. After waiting three months for the inventory generator to be installed, the install was incomplete. Quality did not schedule an upgrade of gas. After many, many calls over five weeks, they finally scheduled the gas meter upgrade. During those five weeks, I called on average 3 - 4 times per week asking for a manager to speak to. I NEVER RECEIVED a call from anyone. Only a brief "text" that we are working on it. It's now been six weeks, and they refuse to talk live. Also - after completing the original install, the work crews left garbage/trash near the workspace. I will not recommend doing business with Quality - mainly because they have no concept of how to treat customers. Refusing to talk live is not something I would have expected.

Gave a detail report of work needed to be done. Did a grate job would definitely use him again.

Very well. Extremely professional and courteous.

Everything was amazing! He was professional ! Top class rep!

Lupe was awesome he knew a lot about the installation and operation of the product

He was entertaining, fun, and funny.

Amazing!Loved it.Fun guy.Realy good.

Perfect. He removed the old system and installed the new system quickly and everything looks great. He explained how it worked and what maintenance would be needed and when.

Awesome! Jamal was friendly and polite. He answered all our quedtions and showed he had real knowledge of the product.

Best experience by far. Lupe was beyond professional, exemplary.

Excellent. Provided great service and made recommendations for regular upgrades. Very personable and honest service and feedback. Price included filter cartridges replacement.

Outstanding!!

It was great. Lupe was very informative & knowlegeabe. He answered all my questions. His service was awesome. I would recommend him to all my family, coworkers & church members

Well my water tech was named Lupe. He was awesome! Lupe went above and beyond his job. I would reccomend this product to everyone.

Mr. Trevino was wonderful and efficient. He explained everything thoroughly and answered our questions with ease. We cannot wait to see the results of our treatment system

Lupe did a great job! Very professional, knowledgeable, & courteous.

My service appointment went well. Ralph was very courteous and professional.

We bought the sistem because Jamal convinced us by giving us all the information about the product and gave us a good deal.

It went great

Ralph did a great job, he is an asset to the business!!

Absolutely Great!!!

Excellent! Jamal was very detail on what his product is and does. Many examples of how our tap water is not clean enough to use and drink.