Poolie

Zachary Gongora is the most incompetent little POS I have had the pleasure of hiring for my pool maintenance . He would constantly postpone my pool maintenance due to him being behind and working multiple jobs. My pool turned green twice under the few months he worked on my pool. The second time he didn?t come for two weeks, and the entire pool turned green. When I confronted him over the phone regarding his family situation and why he didn?t have a backup for my pool, he hung up and quit on me without fixing my pool. I had already PAID for a full month of service and a filter clean. He said it would take him 12 days to turn the pool blue! And he quit without doing any of that. New company came the day after and told me how badly he?s been screwing up: not backwashing for a while (even though I paid for filter clean 3 months ago), my chemicals all wrong (really high CPA), etc. The new company got my pool blue within 24 hours! Zachary Gongora is a goddamn crook. A loser. Never hire!

Amari from Poolie always does and good job and keeps me informed regarding the chemical levels etc. Excellent level of service.

Rey recently took over our weekly pool cleaning service and has been one of the best ones yet! He is thorough, takes his time and makes sure the pool is spotless. Thank you Rey

Zachary Gongora is an awesome pool tech! He knows his chemicals, the equipment & helped me understand what I need to ensure a clean healthy pool! Thank you!😊

Amari is a great technician. He is responsible and knowledgeable. Best technician we have had.

Jeremy goes above and beyond cleaning our pool every single week! It always looks pristine when he leaves. We appreciate him so much!!!! Thank you!

I had a bad experience with this pool service company. They came out didn?t even ring the door bell to let my family know they are present they just removed the lid from one pump to the other and said it worked a little better. They charged me $162.38 just to tell me that and my pool still hasn?t been diagnosed correctly after paying. I originally stated that I may have a leak and a clog because I don?t have any pressure. When I contacted them to please come out again a tech answered and told me to start texting again so he can tell me what to check. I replied I am not the professional you are I paid to have you tell me what?s wrong. Then after telling them how unsatisfied I was with there service the manager Sherri Scott send me a lengthy email telling me how well of a job they did and that I was lucky enough that they came out to my area in Pearland because it was out of there way. They are terrible do not contact these people.

They communicated well. Some up selling however.

I cancelled my service with them because of their shady business practices. They would send me random invoices for repairs I never requested and were never discussed with me. They continue to charge my card month after month (now 5 months after I cancelled) even though no services were provided. I was refunded by my bank after calling out their fraud, but it was still a huge inconvenience. This company is definitely not to be trusted.

Quick follow-up, great service, and great customer service. Whenever I had an issue and call them they send someone immediately

I hired them for a month of service(3 cleanings), because the salesman swore to me that he could get my pool in order without draining and scrubbing it. It was agreed that the first technician would help me remove the pool cover, which they did not and also tried to charge me for a cleaning after they showed up and just left. They have never showed up the day that they should have, besides the first time when they just left. It was also agreed upon by the original salesman that they would use a pump so the gunk at the bottom of the pool would just not be sucked into my filter and then recycled back into the pool once they left, which the last tech., who I did not request, did not even bring. So as of right now, I've only had two cleanings and simply requested a partial refund for the last, which they have ignored and have not responded back to me with! DO NOT PAY UP FRONT IF YOU DO GO WITH THEM!! Their sales team does not communicate at all with their field service team, which I believe created all these issues and confusion, but that is not my fault!!

Very professional and knowledgeable

.

Na

customer said he was very happy

Good service

Happy!

Friendly and reliable

Great customer service. Knowledgeable techs.

An unsolicited review of POOLIE pool services: I am not sure where I got the name of Poolie pool services, but what a find!!! This company was one of the best companies I have ever dealt with, the immediate response to any of my emails and/or messages, the quality of the work, the professionalism of all of the employees, the courtesy of their workers are all reasons that I felt compelled to write this review. Jason, great guy and took care of every single concern that I had. Justin, very good worker and would let me know every detail of what was going on Paul, just installed a new valve for me and was quick, efficient, and very courteous Poolie quoted the resurfacing of my in ground 22,000 pool as well as replacement of a bad skimmer and gave me the best price of all of the quotes, they did the work fast and efficient, cleaned up after every visit and maintained the pool even after the pool was complete and full of water to make sure all was as I wanted it. I rarely do reviews, in fact, this may be my first unsolicited one I have ever done, but this company has really proved to be a great find, hope you will consider them, I doubt you will be disappointed. Marc Marroquin Westhill Estates

Came the next day! Have to have a follow up visit due to the initial condition of my pool, but looks great so far.

Easy to work with and quick to respond. Looking forward to a long term relationship with this company.

so far, pleased

Patrick and Chris were extremely knowledgeable about all of the pool repairs that my pool needed. They even called out things that were a problem seven years that are still an issue, but we gave up on fixing. They were so great, I hired them to perform the regular weekly maintenance, too. I'm looking forward to a great summer in the pool thanks to Poolie!

I would rate 5 stars but communication is lacking on expectations as a new customer