Pool Works

They truly exemplify with excellent customer service they do outstanding for us.

The problems started with Pool Works the first day of the plaster.  The was plaster halfway up the tile grout and all over the brand new coping.  There were also uneven divots/dents on the benches.  It took Pool Works two attempts, but they did remove most of the plaster from the grout and coping. They also sanded down the plaster to fix most of the divots and dents. After 30 days, I noticed small holes that eventually grew in size so I contacted Pool Works.  Over the next month (before I took ownership of the pool) small holes started forming in the plaster that eventually grew.  Pool Works first tried to blame improper maintenance but then realized I had not taken ownership of the pool and came up and patched the holes.  Six months passed and additional stains/holes developed on the plaster.  Pool Works was called out to the site and immediately took a water sample.  After not finding issues with the water samples they  wanted the pool maintenance logs for every week.  After handing over the maintenance logs showing proper care and test results (especially with all the rain) by a pool maintenance company they said that improper chemical balance could happen between pool maintenance cycles.  They also implied that the pool maintenance company was not taking testing the water properly. They refused to stand by there warranty and told me to stop contacting them.  It looks like I'm paying out of pocket to re-plaster the pool.

 The cost as bid was comparable to the other bids I got. Ours was a large project, and our project manager, Randy, was great. He was always responsive, right on top of the project as weather and scope changes occurred. I can't stress enough how painless this was compared to other home renovation projects we've done over the last couple years. We've been done for a few weeks now, and I love how the pool looks. They found some problems with the plumbing which we had them fix as well and left the pool more functional for us than they found it.

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We called Pool Works to come out and give us an estimate, along with a few other pool companies in the area. Their free estimate was fairly priced and competitive with others. They came out within 2 days of us requesting an estimate. My husband and I decided to go with Pool Works because Randy (our project manager, and also the person who gave us the estimate) didn't treat us like just another sale and he wasn't pushy like the typical "car salesman" (even though we weren't car shopping). We also really liked that the company was family owned. Randy came back out a few days later to help finalize our choices for the tile and plaster. They had a cancellation, so we got moved up a few weeks sooner, which was awesome! From the point we decided to go with Pool Works, to the final day when the pool was finished, filled, and chemically treated, it was about two weeks. Randy worked with us throughout every step of the process and answered our questions and concerns at the drop of a hat. At the end of each day of work, he would come out to make sure everything was coming along within the time frame and that we were happy with the work. The guys who came out to do each step of the work were very friendly, mindful of our backyard foliage and patio furniture, and didn't mind me taking lots of pictures of them working. We also had a new pool heater installed that we had already purchased. We has scoured for weeks a few months ago to find someone to install it for us, with no luck. Pool Works didn't question us or turn the work away, which we greatly appreciated. Overall, my husband and I are 110% pleased with all of the work that was completed on our pool. We will definitely be using them in the future to repair the mastic around the deck and any other pool work that comes up. Thank you so much, Randy and Pool Works for finishing up our backyard oasis with this pool remodel (and for getting rid of those dreadful 90's mosaic dolphins in our deep end)! - Steph and Jeff :)

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Travertine coping part of project went great.  Coping was beautiful, level and provided straight edge for paver company.  I would recomend their coping crew.  
The plaster crew came on Friday/Saturday to install the new Plaster.  I had selected one of the finishes that has to be sanded down so on Friday they installed the plaster and on Saturday they sanded it to the final finish.  They failed to tell me that when they sand they sand the tiles as well the plaster.  They sanded the blue off of quite a few of the water line tiles.  I felt they should have warned me not to select a porcelain tile with a plaster finish that requires a sanding.  The finished product (waterline tiles) looked worse than what I had.  I was only replacing the tiles and plaster because that was highly recomended with a coping change.  When I contacted them they tried to convince me that it was not a problem and that you could barely notice.  I did not like their demeanor or way they handled it at all.  They offered to replace the tiles but that would require a patch in plaster that will look worse than the tile damage.  That was their original selling arguement to replace the tile and plaster at the same time to avoid that patch.  In the end they took a small amount off the bill but I was extremely dissatsified and would have rather paid full price and had the job doen right.  I feel like the Saturday crew did not want to work Saturday and was rushing thru the motions. 
My recomendations - don't agree to have this done on a Saturday.  None of the company supervisors were available to discuss until Monday once the pool was full of water.  Do this during the week and don't start filling until you have inspected.  Have a company project manager their on site.  

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Everything went well all around - they helped with selections and the work went very quickly. The pool looks great.

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They did service for us last March. Communication was very good, thy were prompt, they did everything that they were supposed to do, there were a couple of issues that they fixed right away and I would hire them again.

They did a fabulous job. We were very pleased with them. They were very cooperative and professional.

The entire job was projected to take one week. It took over a month.  The resurfacing of the pool and the tiling went very smoothly and close to schedule. The lighting and paver people did not show up when they were expected and we were not notified of the delays.  
After the pool was filled, it lost 3" of water the first day.  They sent out some workers to seal around the light fixtures.  The leak slowed considerably, but we were still losing water.  They said they would send out their leak detection people - that took a week.  A few days later they arranged for repair of a supply line leak.  There was an additional charge for this, which I understand, because of course it was not their fault.  We were then 20 days into the project.  We were told the paver repair people would be out that week.  Twelve days later they show up.  I believe we had only one contact with Pool Works during that time period.
Early on we asked to please be kept up to date on schedule changes. That is not hard to do with e-mail, yet it wasn't done. While we are pleased with the end result, the process was painful. It was obvious which jobs were done by employees and which were subcontracted.  The subcontracted work was not timely.

Pool Works was recommended to me by the WetEdge rep for Houston, being one of only two companies in Houston that are trained to install WetEdge. The day I called, Greg came out and gave us a bid. The actual installation started on July 8 and was completed on July 11, with start up on July 13. The office staff was great and  the crews that came out were efficient and professional. I especially enjoyed the crew that installed the WetEdge. They were very informative and the process was interesting to watch. Great guys! We also had the giant crate full of water on the grass but as it was explained to me, the weight could actually cause the deck to crack, so we were ok with a some dead grass. It has already mostly grown back.
The only problems we had were some clean up issues and the tile guy had to come back twice to fill in some grout that was missed or messed up from the power wash. The deco seal crew managed to drip ( more like a squiggly trail)  their sticky chemical from my patio deck, out the gate and all over the driveway. They came back twice over the course of the next few weeks to get it off, but nothing worked, so it's still there. Doesn't show much on the deck, but it's pretty obvious on the driveway. But it is the driveway, so whatever. I also never knew when someone was coming out to clean up so we couldn't put our patio back together for awhile. More of an annoyance than a complaint.
Overall though, they definitely deserve an A. Our pool is gorgeous and they did a great job!

I would highly recommend them to anyone looking for great Service and a beautiful end result. The only negative issue was the box full of water that was placed on the lawn. It was left there over the course of the job and ended up killing the grass underneath. My suggestion would be to ask the Homeowner where they would like it placed in order to avoid unhappy Customers. Other than that, Pool Works is top notch! 

It was a joy from the bid walk through us jumping back in the finished pool. They were prompt, courteous and professional throughout. At each phase of the work they brought in a new crew specialized in doing that phase of the job. Each crew was on-time, completed their work professionally and efficiently. All were very courteous. Every crew had at least one person who spoke English well which was a real plus for us. The project manager was very helpful, offering suggestions while still respecting the fact that it is our pool and ultimately we have to live with it. He offered technical advice and was candid when asked his opinion. When there were the usual minor hiccups that come with a job of this size they were prompt and professional in their response. We couldn't be happier with the experience. 
We had some misconceptions on pool finish and we would have gone a poor direction had we not let the project manager openly share his thinking.
Finally, when approaching a job like this, be ready for a mess because this is messy work. This company did a fantastic job managing the mess so as to minimize the impact on us as the project proceeded.

This is the 1ST company I hired based on Angies List that truly deserves the A rating they have.  At least as far as my experience goes.  This company is an absolute joy to deal with.  They do great work for a very reasonable price.  Even better, every single one of their employees I dealt with was the best.  Give your employees a pat on the back for a job well done.  They appreciate your business, speak respectfully, and do whatever is necessary to get the job done.  They turned my beat to heck swampy pool into better than new.

.  We were pleased overall.

Overall the work done by Pool Works is very good.  I had a few communication problems with the project manager, but most of my concerns were addressed.  I am pleased with my pool and patio and look forward to enjoying it.

They said they would get the project done in a week before our  company came, and they were on time. very pleased with the outcome. Very nice people! Would recommend!

From start to finish I do not believe that it could have gone any better. I have a very large pool 40 x 24 feet which is 9 feet deep and they did a great job. It looks great!