Pickett Plumbing

I called this company about one known broken water pipe at my property and was told it could be handled with a same day appointment if I paid the $225 emergent appointment fee. The plumber called when he was on his way (after nightfall) and explained that many houses he had been to required full home repiping, something I made clear over the phone we did not need and that my wish was to repair the known broken pipe and then see if there are additional breaks after the first repair. Upon his actual arrival to the property, he explained it was too dark for him to do anything and he would have to come back the next day... no offer of a refund for "emergent service" which I paid a premium for. I received a call from Pickett around 8am the next day saying the plumber was on their way back. I expected a plumber to arrive by 9am based on this confirmation call, however they did not arrive until it was almost dark again that evening. They called me at about 5pm when I was not available to answer (as there was no heads up of their new arrival time) and then they sent an estimate for almost $15,000 for a whole home repiping, and another estimate for over $8,300 for addressing two horizontal pipes. I'm not new to plumbing repairs and this is absolutely a rip off considering the issue that we had. We had a different plumber come out and repair the issue for $600 because it was as simple as two broken pipes and a whole home repiping was absolutely not necessary for water service to be returned. Our repair was delayed two days because we relied on Pickett's promise of same day service. I had 6 tenants without water for two days because of the lies this company told me. It's been over a month and they have still not returned any of my calls or emails or acknowledged their failure to perform. Absolutely do not trust this company and don't make the same mistake I did, paying a premium for terrible service.

The work completed was the removal of an old faucet and installation of new faucet. I requested a quote over the phone, which should have been simple enough. The said an estimate was not possible over the phone. This should have been my first clue. Of course they charge a fee to make the trip, so once you have them in your house, you are invested. It cost me $426 (with a $30 coupon) to install a new faucet that took about 30 minutes!!! This was labor only!! That is outrageous. Most attorneys don't even charge at that rate! For this reason alone, I will not use them again.

I was impressed how good they were. I would recommend them.

Wonderfully

I had a dripping shower head pipe, and had already bought (the same brand) shower assembly ($182) to replace whatever was broken, including the inner workings. It took him less than 30 minutes of work to put on my new assembly. He had to use a part- the cartridge , he had on his truck, which repaired the drip. He brought a helper, who looked at the 6 year old kitchen sink which was loose (had not been bolted down, just glued) and the kitchen faucet which wasn't pivoting properly because of the shifting sink. They said that the faucet was damaged (correct diagnosis), and that they were "not capable of bolting and then gluing the sink back down" , and told me to "call another plumber". (!!!) For their visit, they charged me $487 to replace the cartridge, and $260 to put on the new trim- unreal.

.

.

unknown

unknown

unknown

We would continue to use them.

Normally they do this once a year for us. We use them all the time.

They were an A but I just think they're too expensive. They were very courteous, very prompt and professional. They did exactly what they were asked.

unknown

.

.

unknown

The overall process was rewarding and worthwhile.  The 3 technicians were well experienced and professional the entire week they were at my home.  I am completely pleased with the end results and with their completion of the work.  They truly went above and beyond to ensure I understood what was being done and was happy with the end results.!

Supposedly, it took two repairmen more than an hour to replace one plastic hold-down.  Will never use this firm again.

Instead of repining our water system in the house the repurposed the pipe by doing what is called Duraflo coding which seals the pipes for life. We have used for small jobs like toilet repair and drainage stoppage. I would tell anyone to hire them immediately. The prices are competitive and there are only one of two companies qualified in this area to do the coding.

unknown

Well, I have used them for a few years.  This last encounter will be the last time I use them. First off,  I was told that they would be at my house at 2 pm on a given day.  I took off work early to be home.  at 4:45 they showed up??  No phone call.  I had to call them.  I had plans and so they had to reschedule on my terms.  
2 men came by to fix my drain shower.  One of the men had to go back and forth from the bathroom to their truck through my kitchen and out of my garage.  I am watching tv.  they are in my home for over 2 hours.
Upon leaving and paying my bill,  I noticed my watch was missing.  Well it wasn't missing.  It was taken.  I know it was there because I was going to wear it before they showed up to go to the store but I thought why?  The man had ample opportunities to pick it up going in and out of house.  My watch was on the counter.   So in the future with another company,  I will make sure nothing valuable is out in the open.  After calling the company and telling them what happened, they said they would investigate.  Well of course after 3 days,  I had to call them.  they told me I had to file a police report.  I said why?  what will come of it?  It will be my word against the man's word.  I don't even think they approached him at all and asked him. Oh well,  that man has to live with himself if he even has a conscience.  He will do it again I am sure of that.
  And finally,  when I asked the other plumber if they were on Angie's List  they said NO!!  Well no wonder he lied.  He knew I would post on here and I did.
I am sure I will find a  company  I can trust the next time I need one here on Angie's List.

He wanted to charge me a service call after having them out last week.  They left a gaping 2ft by 3ft hole in my ceiling, did not seal over it and all my heat was leaking.  I found another leak after two days after having to go up there myself.  I also had to clean up after them myself.  They wanted to gouge me for the temporary clamp they had to put in.

The installation was completed between about 10am and 2pm.  The original tank was not properly tied into the roof vent.  The existing cold water feed had a very corroded junction.  The existing drain pan pipe was elevated above pan height (presumably by careless HVAC guys routing it above support boards). 
The crew laid out drop clothes for their work and made their own site inspection to confirm the estimator's work before they proceeded.  The estimator had overlooked the corroded joint in his bid and I missed that it wasn't there.  The crew leader estimated the work and we agreed to proceed.
The crew communicated well, were courteous and clean, leaving my home in the same condition it was when they started. Drop clothes and a vacuum cleaner used on the carpeted areas.

Service was prompt - I called about 8am, the office verified technician availability and called back with ETA and technician name.  Technician arrived by 9am completed by noon.  Technician was very professional.  Repair was at my elderly parents' home and he was VERY kind and VERY patient with them.  Seemed to do good work (we will see!) and cleaned up thoroughly after he finished