PERFECTION SUPPLY

Jose was great and so conscientious about my house and rug when cleaning. He also made the fire look perfectly symmetrical! The prettiest I’ve ecer seen it in 19 yrs!

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Technician was great and got my fireplace working again.

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I had a problem with the wireless starter control not working so I schedule a tech to diagnose.  I also planned to do a cleaning and maintenance on my two fireplaces while he was here.

When the tech arrived he immediately looked at the unit and told me I didn't need a cleaning/maintenance service and would just be wasting my money.  As for the wireless receiver, after he looked at my transmitter he told me had some brand new extra receivers in his truck leftover from previous installations.  He offered to give it to me for free, but I insisted that he be paid something, so he did a check on the two fireplaces and replaced my wireless receiver for $75.

These company technicians are extremely polite and honest, and I will continue to call them because they can be trusted to only see me what I really need.  They are a pleasure to work with!

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It worked great. They provide a time window and called to confirm estimated arrival time. it was a simple repair. The entire unit was cleaned and they cleaned the glass cover. The technician provided me with some instructions on how the fireplace worked. A warranty is provided on the service provided.

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I moved into my home several years ago and found a sticker for Perfection Supply inside the bottom of the fireplace. I had been having problems with the flames going out or not starting. They had installed the fireplace when the home was built and still had a record of when it was installed now 13 years ago. They completely tuned up the system, fixed wall switch and cleaned up the burner assembly. Service was impeccable.

I would highly recommend them. I know they are more money, but for what they did and the time spent, it was worth it. What stood out was his knowledge, professionalism, and everything.

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they were really good. They are the original installers of our fireplace so it was nice to have them come out to fix it. They came back and cleaned it up and made sure it was running good.

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Excellent work, showed up on time, completed work and clean-up in a timely manner at a reasonable price.

They had to make two trips as they could not work late on Halloween night (company policy not to have trucks out after 6 PM). Apart from that - everything went well. Our quote was comparable to another quote and about half of a third quote. The installers were pro's - floors/stairs were covered, they were well mannered and just did their jobs. Duct work in the attic was rehung after they installed the solar guard on the walls. They did a nice job of cleaning up (vacuum'd all areas) after the work was complete. They showed me everything (3 attic areas) that was done and showed me how to use the attic tent door (2 zippers).

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Products are of high quality and the installation was done to "perfection".  It was a pleasure to with Carolyn.  She is very professional and responsive.

They showed up on time and did an excellent job!

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The guy from Perfection Supply did a really good tune-up and cleaning. The fireplace works fine. The problem is when I turned on the igniter, the fire keeps going off so I didn't know what was going on. Another place that I called said they couldn't come out for 3 to 4 months because they were super busy. I called them because they had a deal on Angie's List for cleaning the fireplace. He said he would give me fireplace 101 because I didn't know anything about fireplaces. He removed the cover and put it back so it wasn't a big deal and I could do that myself. He said that everything looked fine and there was a gas leak. He put something in there. He said he couldn't fix the pilot light because it was something the company that installed it would need to fix. His equipment wasn't working because his batteries died so I had to give him my batteries so he wasn't even prepared for the job. I called them because I didn't know what to expect from him and even though he did not do it, I wasn't going to give him a bad review. The first guy didn't know what he was doing. I called and they were not able to come back until May. The second guy knew what to do and everything was great. I would definitely use them again and nobody else will touch my fireplace.