Pella Windows & Doors
About us
The Pella Window and Door Showroom has the products and expertise you need for your replacement project in the Houston, Cypress, Kingwood, Spring, Tomball and The Woodlands areas. Stop by to see and touch a variety of energy-efficient windows and patio doors in full scale, including beautiful wood, low-maintenance vinyl, and durable fiberglass; and wood, fiberglass or steel entry doors. Or we can come to you for a free, no-pressure in-home consultation. Showroom Locations - 8700 Fallbrook Dr, & 1847 W Alabama in Houston. Additional website: http://www.pella.com/window-door-showrooms/Houston-77401/. Additional phone: 281-807-4222
Business highlights
100 years of experience
Services we offer
Windows & Doors.
Amenities
Free Estimates
Yes
Reviews
4.256 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 13% | ||
| 7% | ||
| 2% | ||
| 13% |
Showing 1-25 of 56 reviews
Ann F.
Jun 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Harry P.
May 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Gerry T.
Sep 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Gary C.
Jul 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products, we hope you're enjoying your door! Kind regards, Pella Community Team"
Deborah H.
Apr 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Warren R.
Feb 2015
They damaged the walls and areas surrounding the windows. There is permanent damage now to my wood flooring in three areas. The caulking was applied very sloppily and looks like a child had done the work. One of the doors leak air underneath of it, which is a result of the installation not the product. When I have lawn care work done, particles of grass and dust come into my home. There were blinds installed between the patio doors and they do not close completely. I had to hire three different contractors to repair the damage, which required a lot of plaster and paint. I do not recommend using this company.
Mike O.
Oct 2014
unknown
Response from Pella Windows & Doors
"Thank you for your review. It is our goal to continuously improve our products, service and company. We can't do that without feedback from you. Thanks again for choosing Pella products. Best regards, Pella Community Team"
David B.
Oct 2014
unknown
Response from Pella Windows & Doors
"Thank you for your review. It is our goal to continuously improve our products, service and company. We can't do that without feedback from you. Thanks again for choosing Pella products. Best regards, Pella Community Team"
Ron S.
Oct 2014
unknown
Response from Pella Windows & Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products! Best regards, Pella Community Team"
Lanita H.
Oct 2014
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Susan H.
Sep 2014
Everybody was very friendly including the guys that came out to do the work. They did a wonderful job. They measured it and got it installed. I didn't price it out because I was looking for the quality of the door.
Peter H.
Sep 2014
The experience with Pella went well. All in all it was a good job, and it was fast and efficient.
Response from Pella Windows & Doors
"Thank you for sharing your experience with us! We work hard to ensure the service experience we provide is positive from start to finish and that you find the best windows and doors for your home. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
Carissa B.
Jul 2014
Replace all windows in house. Salesman was good but then once signed contract everyone was incredibly hard to find. Windows were ok , not as good quality as I imagined or as the sample. Installation was hurrendous. They lied, they didnt show up sometimes because they were hungover, spray foam all over my fireplace, caulking job horrible, I can't even say how bad it was. My stomach hurts just thinking about it
Response from Pella Windows & Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. A Pella representative will be reaching out to you as soon as possible to discuss your experience. Thank you again for your feedback. Kind regards, Pella Community Team"
Mark J.
Jun 2014
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate you taking the time to write about your experience. Thank you again for choosing Pella products! Kind Regards, Pella Community Team"
Gerry T.
May 2014
unknown
Response from Pella Windows & Doors
"Thanks for the great feedback! Regards, Pella Community Team"
Thomas M.
Apr 2014
Response from Pella Windows & Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Wendy, Pella Community Manager"
John H.
Jan 2014
All good.
Response from Pella Windows & Doors
"Thanks for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thank you, Wendy, Pella Community Team Follow Pella: [removed hyperlinks]"
Gwen M.
Jan 2014
I hope this will not come across as "sour grapes," because it is anything but. I have had respect for and several good experiences with Pella in the past. However, my most recent experience with Pella has tempered my former perception of the company. You asked, "What did they do and How did it go?" Answer: They Replaced one of two Pella doors that form a double-door unit. Reason for need of replacement: water leakage from outside, presumably through bottom of glass which was not adequately sealed the last time Pella installed the unit. It was a huge surprise to me when the recent installers told me Pella doesn't do the caulking around the glass and that we would need to get someone to do it for us. What that told me - if I were to accept the installer's statement regarding the caulking (or lack thereof) - was that Pella, in installing the original four doors across the back of our house, had never bothered to seal the doors. For $1,300, or any amount charged, I would think that Pella would want their doors properly sealed, so as to ensure their longevity. (PLEASE NOTE: Charlotte Howard, Pella rep. in Houston, was always very helpful and tried to get the best arrangement for me. Unfortunately, and certainly not her fault, there is very much lacking in this recent experience.)
Response from Pella Windows & Doors
"We have received your review and have forwarded it along to our Corporate Customer Service department. A representative will be reaching out to you as soon as possible. Thanks, Wendy, Pella Community Team"
Gary C.
Jan 2014
Installed new main entry door and sliding double pane glass doors to patio area.
Response from Pella Windows & Doors
"Thanks for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thanks, Wendy, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
Steve R.
Jan 2014
The quality of the wondows is very high, and they were quite professional in their dealings with us commercially and with the installation. It was a good experience for us.
Response from Pella Windows & Doors
"Thanks for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
Catherine P.
Oct 2013
The windows are beautiful. We had 2 separate crews because it was a 3 day job but they handled everything nicely. We had an issue with a window not fitting well and they have done everything we asked them to do to make it right. We are still in the process of finishing touches with them but they have been extremely responsive.
Response from Pella Windows & Doors
"Hi [member name removed], Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Twitter at @Pella_News Facebook at [hyperlink removed] Pinterest at [hyperlink removed] YouTube at [hyperlink removed]"
Laura S.
Oct 2013
After looking at several different websites, I went down to the Pella showroom to talk to a salesman and see samples of windows and doors. A Pella salesman came out to my house and took measurements of all windows and sliding glass door. Then the Site Contract Manager came out and re-measured all windows and doors. A few weeks later the Pella crew came out to install all of them. They did a wonderful job and did an excellent job cleaning up inside and out. We did have 1 window that was not sized correctly and they came back out two weeks later to install that window. Overall I'm very pleased with the installation and the windows.
Response from Pella Windows & Doors
"Hi (Removed Member Name), Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Twitter at @Pella_News Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoors"
Sylvia Q.
Oct 2013
Sales effort was excellent.
Installation start-up was a disaster. A total lack of regard for the area inside and outside where the old windows were being removed. As it was, homeowner was as home at the same time and confronted the supervisor which changed the way the installers were proceeding with the removal. Following the initial effort in window removal the proper shields and coverings were put in place and work proceeded without any further negative installation issues. Customer service rep was on location each day at start-up and at end of work day after the first day. Post installation outside clean-up was not satisfactorly completed and after complaints to GM at Pella it took three seperate times for clean-up to be completed.
The quality of the Pella windows is excellent. We are very pleased with the final result. We would use Pella again with a stronger effot during the pre-planning and supervision during installation. The advantage with Pella is that we now know what to expect and can corrrect before installtion begins.
Local customer service is excellent.
Installation start-up was a disaster. A total lack of regard for the area inside and outside where the old windows were being removed. As it was, homeowner was as home at the same time and confronted the supervisor which changed the way the installers were proceeding with the removal. Following the initial effort in window removal the proper shields and coverings were put in place and work proceeded without any further negative installation issues. Customer service rep was on location each day at start-up and at end of work day after the first day. Post installation outside clean-up was not satisfactorly completed and after complaints to GM at Pella it took three seperate times for clean-up to be completed.
The quality of the Pella windows is excellent. We are very pleased with the final result. We would use Pella again with a stronger effot during the pre-planning and supervision during installation. The advantage with Pella is that we now know what to expect and can corrrect before installtion begins.
Local customer service is excellent.
Response from Pella Windows & Doors
"Hi (Removed Member Name), Thanks for sharing your positive experience with Pella. We'd love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Twitter at @Pella_News Facebook at http://facebook.com/peallwindowsanddoors Pinterest at http://pinterest.com/pellawindows YouTube at http://youtube.com/pellawindowsanddoors"
Roxanne H.
Sep 2013
They did a fine job. There was a broken latch and they came right back out and fixed it with no problems. They also came back out to fix the seal around the door with no problems. I would recommend them to others and they did a great job. Their windows do what they say they will and help cool the house and our power bills have gone down. They came when they said they would come, and did what they needed to do. They were also quiet and respectful of my need to work while I was in the house.
Response from Pella Windows & Doors
"Hi [member name removed], Thanks for sharing your positive experience, and are glad to hear that you are happy with your Pella purchase. We’d love for you to connect with us and share any before and after photos you may have from your project. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
Cyndy B.
Sep 2013
It turned out pretty good. The first bit of installation, I had some problems, but they came back and fixed it. We have been happy with the outcome. They got a more qualified crew to come back out and it was better. They made sure to fix all issues that we weren’t happy about. We would go back to them if we needed more windows. I would recommend them to others. The product is great and my only issue we with the installation.
Response from Pella Windows & Doors
"Hi [member name removed], Thanks for sharing your feedback. We value your opinion and are happy to hear of your successful project. We’d love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pella Windows & Doors is currently rated 4.2 overall out of 5.
Yes, Pella Windows & Doors offers free project estimates.
No, Pella Windows & Doors does not offer eco-friendly accreditations.
No, Pella Windows & Doors does not offer a senior discount.
No, Pella Windows & Doors does not offer emergency services.
No, Pella Windows & Doors does not offer warranties.