NRG Residential Solar Solutions LLC

They refused to respond and have abandoned the solar panels. We refused to pay $3264 to remove and replace the Solar Panels since it was their neglect originally and never charged to have leaks patched prior to now. They lied and said it was a subcontractor that was separate from them. The "subcontractor" is merged for a long time with them.

It is a very long process, from initial contract to functioning panels was one year. The contract process was straightforward. The representative spent significant time explaining options and going over all my questions thoroughly. The big hold up is in the permitting processes. In NY there were more than 4 layers of bureaucracy to negotiate, which NRG took care of. They did admit that an error in the system prolonged the delay, maybe by 2 months. Once approved, the installation was conducted on my schedule. It required several teams - one to provided extra support to the roof and then the team to install the panels and hook up all the electrical equipment. The teams were highly professional, respected my property and cleanup the site. They had to work over 2 1/2 days. Before the system could go on line, there were 2 separate NYC inspections to be done, again arranged by NRG. A representative from NRG was present for both inspections. My only negative criticism for NRG is that the customer needs to be more proactive around finding out how the process is moving (or not) over the long period from start to finish.

I was live on 5-5, right after they installed my solar panels. I had received bills showing me the energy production. Around August 16th-17th my services were cut off without notice, after speaking to them, I had found out they had to do this to several other users due to not having the correct paperwork on file. They called these interconnect documents, which are needed at the start and finish of the job. They are telling me what is holding this up is an electrical inspection from the city, which they actually did already have. They called back on 9/28 telling me they could get me connected that week, but I have received yet another call 10/8 and they had informed me that the town of Smithtown would have to come and inspect the installation of the solar panels before they are able to turn me back on. I loved the service when I was up and running, but the company seems to have grown faster than they can keep up, they can't seem to find things and have been very unorganized.

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