Musee LTD

"We appreciate your business and are happy that you are pleased with our services!"

"Dear Ms. [Member name]: We are sorry to read your review, however, in reviewing our 2012 records we do not find any services, cleaning or otherwise for [Member name] or for the address given. The invoice for the service would show both your name and address and no invoice for the time period identified (indeed for the entire quarter) shows either. Perhaps your unhappy experience was not with Musee Ltd. Although the services of which you now complain are 3 years ago, our records are complete and do not contain your name or address in the 3rd quarter of 2012. In our 30+ years of cleaning oriental rugs, water is the medium for cleaning for all but silk rugs and does not cause a smell. If a rug has been repeatedly exposed to pet "accidents," even proper cleaning may not be able to remove the smell, particularly if the rug is machine made and thus of man-made fibers. Our objective is professional services which we do consistently deliver as well as good customer service. Again, we have absolutely no record of your cleaning, but if your carpet was cleaned with us we would have urged you to promptly contact us to resolve the issue."

"We are sorry that [member name removed] feels that our services caused damages to her rug. We wish she would have contacted us about the holes instead of waiting one year and then making a conclusion unsupported by any evidence or factual knowledge whatsoever as she did in this review. Washing cannot make holes of this type, but moths make the type damage she describes. Instead of contacting us, as she assets she did, she instead makes an uninformed, nonfactual conclusion and, in leaving this negative feedback,unfairly damages our reputation. We note that [member name removed]'s habit must be to jump to uninformed conclusions as demonstrated by her baseless comment that the hundreds of legitimate Angie's List members who have favorably reviewed us over the past years "must be our friends and family," It is absurd to suggest that because of positive feedback for our services, all these Angie's List members, whose names and addresses are published in accordance with Angie's List process, are somehow "related parties." Notwithstanding the amount of time since the services were provided, we would still urge [member name removed] to contact us at her earliest convenience to discuss the holes in rugs which, as she describes them, are from moths and not from any washing process. We do have record of [member name removed] bringing 2 Indian hand-knotted rugs for cleaning in early July 2014. Both rugs were noted to have staining. The rugs were thoroughly cleaned, with the noted stains removed, and picked up by [member name removed] in mid-July 2014. At the time of picking up the rugs, [member name removed] examined the rugs and signed off that the rugs were OK. We do not have any record of any type of communication, call or email or letter or visit, from [member name removed] until her Angie's List complaint here. While approximately a year has passed since the rugs were cleaned, we want customers to be satisfied with our service and we would still urge [member name removed] to contact us to discuss the matter. We are confident that our service did not cause the small holes about which [member name removed] complains. Our washing process is by hand and does not use harsh or damaging chemicals or any sharp instrument of any type. We have over 30 years experience in cleaning fine Oriental rugs and no methods, tools, or products we use would cause such damage. Our experience in buying, importing, wholesaling, selling, restoring, cleaning, repairing,and appraising many thousands of fine, antique, semi-antique, and new Persian, Indian, Turkish, Pakistani, Russian, and Chinese rugs tells us that the damages described could not be caused by washing, but were caused by moths likely after return to [member name removed]'s home."