Medrano Movers

Quick, efficient, handled my belongings with care. I'd gladly use them in the future.

The project was to move my house furnishings from the storage to my home. The furnishings were moved but three items were damaged. My office desk, wing back chair and foot board to my bed. It has been 4 months since the initial move. My damaged furnishings have not been repaired and or returned to me. I have called the owner 8 times. He has stopped responding to me despite stating he would return the damaged furnishings fixed and back to me in 2 weeks. I had to purchase an air mattress as I cannot use my bed. The footboard is required to assemble the bed. It is made of mahogany wood and is one of a kind. My wingback chair is new and expensive; the varnish on the left foot was damaged. It was still wrapped in plastic. Per the owner, my desk could not be repaired. I had to purchase a new desk as I work from home occasionally.

I was able to book them pretty last minute to move items from an apartment to a storage facility 3min away. Booking, etc was easy. They showed up over 20min late and by the time they parked and actually were up to the apartment it was 30min past start time. My complex had freight parking so there wasn’t a challenge in getting situated yet it still took a while. Their truck is an all wooden interior and the back door of the truck would stick and not close all the way. It just seemed dirtier than a metal truck. All my boxes were packed and sealed prior to their arrival. In two hours they wrapped furniture, dissembled the bed and loaded the truck with everything to take to the storage unit, which was longer than I expected since I’ve moved all this before in less time. Even though it was a straight road 3 blocks to the storage unit, the driver missed the turn so a short drive turned closer to 15min when they finally got back and parked. When we got to the facility, I saw the way they packed the truck and was shocked. I get it won’t look orderly but it seemed that things were literally thrown in there. I rented a 16x20 storage unit so that there would be excess space and it would be easy to neatly store the items from my 1BR/1BA and eventually move them again. Medrano Movers piled ALL of my belongings far back and high up, only using less than a third of my entire unit. I wouldn’t have been bothered except this time I could clearly see how little they cared about my items. Fragile boxes were at the bottom under heavy and large boxes. Computer monitors at the bottom. Lightweight furniture literally tossed up to the top of the stack. Some of my boxes were now wet from cleaning supplies they had stored in their truck (which was also on the floor bed of the truck). If they had done it all quickly, maybe I’d be more forgiving but in all they did 5.5hrs on a job I think should have been closer to 2-2.5 so I had to pay extra for the overtime (past a 4hr quote). I was even helping move the entire time (literally carrying boxes and helping wrap bc they were going slow). I did not enjoy my experience. I spent another hour reorganizing my unit after they left so I could get breakables out from the bottom. I did not ask them to stay and fix it bc I did not want to pay them anymore than I already had. They brought, young inexperienced children to assist. Their lead stayed down in the truck the whole time and pretty much never lifted a finger unless I came to where he was. The $100-200 savings in their quote is not worth it compared to others. Spend the money and go with someone else bc you’ll have to spend the money with Medrano anyway.

There was no time for unpacking because the day was so long. They did come through in the clutch though

So their truck broke down, got a text that they will be a hour late. Also the truck did not close properly in the back and was left open along with the truck not being able to drive properly with things moving.

They were fast and efficient. My only problem a few of my wood furniture were damaged. No different than other services I used before. I did not call to get them repair. I have used them twice.

Courteous, timely, efficient. Couldn't ask for better. They kept me informed before the move and did an excellent job completing it.

Anna was amazing facilitating my move, rescheduling the services was easy and painless and the movers were efficient and diligent… no dents or scratches on any of my appliances

Everyone was friendly, from the customer service to the movers. They were professional, and I would hire them again if needed.

Oh Man! These guys were so fast and professional! Arelios crew were great! I would definitely recommend Medrano Moving Co. to anyone. the guys are fast friendly and strong as a bull lol thank you Ana you made my moving experience smooth and safe. The price is perfect you can’t beat the price!

From the initial call, Ana is very knowledgeable & great at communication. On moving day, the movers arrived on-time & were very efficient! They quickly wrapped the appropriate items & the entire move was seamless. Everyone was so polite & went above & beyond. Highly recommend!!!

The crew of Jose, Chingo, and Jaime were very professional, courteous, and efficient. They helped make the move painless and worry-free.

Anthony and his guys were the best movers I have ever had! They did an amazing job, taking care of all of my belongings, going the extra mile to make sure that everything was well wrapped and protected, but at the same time got done in a timely manner! They were extremely friendly and helpful! I have never experienced movers like them in all the moves I’ve done, I definitely recommend them and will use them again when the time comes! Great job guys!

Great! Stayed late to get the job done!

Great professional movers, very upfront about everything, no hidden costs, super efficient, and professional movers. They are insured and take great care of your items. 10/10 highly recommend!

Aurelio and his crew did a great job moving my furniture and accessories yesterday. They were very thorough, wrapped everything, took all necessary pieces apart and resembled them at my new home. It was a great experience and I highly recommend them. They had the best prices and Ana was very helpful explaining the process and helping me prepare for the move. Hire these guys, you won’t regret it!

Went great They worked hard in this heat

Great job done

Do not waste your time on this incompetent company! If "no rating/stars" were an option, they would get exactly that! On 2/15/23, I hired this company to move a king size bed & stand along w/10-12 boxes. The price was reasonable considering I was moving the items to a friend's house within the same zip code for temporary storage since I was moving to Frisco, TX on 3/29/23. Good thing I hired Iron Back Movers for my long distance needs!!! THEY ARE EXCELLENT!!! On the day of the move that Medrano Movers were hired on 2/15, I had seen the legs of my bed stand (which folds) secured to the stand. It wasn't until I moved to Frisco, TX on 3/29 that it was discovered that the legs "disappeared!" When I called Medrano Movers & spoke to Ana, she recalled that some legs had been found but they could not remember the Client's name, phone number nor address associated w/the move. 1st red flag that their documentation procedure is less than desirable! Ana said she would call back & never did, I had to call her!!! Don't say you're going to do something & not back it up, especially when running a business! Next, when I spoke to the "lead" (funny name that starts with an O or A), I explained to him that the legs needed to be overnighted to me seeing as I moved that day & had to fly out 1st thing on Saturday (4/1). He said no, that the legs would be delivered back to address where the bed was delivered! What part of " that address is no longer occupied, I need my legs" did he NOT understand? I then told him I would give an honest & unfavorable aka "nasty" review & he said, "write whatever you want!" So guess what?!? I took his advice, however this is an honest account of events! It's pathetic that he would rather sabotage his company & reputation instead of doing what was right by the customer! He didn't want to waste money on shipping charges on something that was their fault, but is willing to lose potential business?!?Doesn't make sense to me! With all that said, he called back the evening of 3/29 & said the legs would be delivered & I told him I would contact my former neighbor to pick them up. Guess what? That was not done! Once again, I was told by this company they would do something & didn't back up their word! He said he had a late job & I told him a text would've been helpful notifying me of this (this company fails miserably at common courtesy & communication!!! They clearly don't care about outstanding client services/relationships!!! HARD PASS ON THIS SORRY EXCUSE FOR A MOVING COMPANY!!!

Really solid movers. Aurelio and his crew were the best movers we had ever had. Incredible prices; they wrapped/covered EVERYTHING. The move isn’t even done yet and I’m writing this review just because they crew is worth what they charge and more, stellar !!

Very well !! Medrano was the first to respond and to quote. They Put a crew together for us on very short notice (less that 18 hours). Workers were very attentive to our needs / desires. Worked hard and got done in very efficient time line. They were very polite and respectful Helped put our beds together. They were awesome !!!

Went great. They were professional and took great care in moving my items

Excellent experience, my furniture needed to be moved from Brenham TX to Humble TX. Hired 2 men, one more guy would've been helpful on these 2 guys that moved my stuff. Overall great experience, got it done in a timely manner and protected my belongings at 100% highly recommend, Anthony and his helper were amazing!

They were awesome! I’ll use them again and again. I told my family about them and their using them for their moving needs when the time come! Their so professional and clean. They made sure that my house was not left in a mess! I’m very impressed

The moving crew worked hard to get us packed and moved in one day! The problems came when we reached the new home. They broke every bed that they put together! The slats were damaged, screws stripped, or not put in at all. The sectional sofa was put together incorrectly. The dining room table is missing screws and bolts. They work hard, but they lack knowledge on reassembly of furniture.