All went well. Price quoted was honored. Install was smooth.

Work went smoothly. Mike was really helpful

No complaints about the service. They were punctual and on time, they followed up after work. They cleaned up the site and the owners called and did extra electrical work to make up for the shipping error.

We scheduled an appt with Bill Deyoe to come to our property & take measurements, after seeing the product @ a home show event. Bill was on time, friendly, knowledgable of the product & very professional. He took measurements & notes, made a rough drawing of what we were asking, & gave us an estimate. An additional follow-up appt was made for Bill & the company's project mgr, Zachary Landers, to return to take final measurements before the order was placed. They returned as promised on the agreed to date/time & again, were friendly, knowledgable & professional. Fabrication took a little less than the quoted 8 weeks. Our installation date was scheduled & the crew arrived as promised & on time. They were incredibly organized & efficient & the finished product was completed & fully operational w/in 2 days (start-to-finish). The installation crew were all friendly, professional, courteous & took the time to answer any questions and explain in detail, how to operate the roof, etc. An added bonus & one I definitely appreciated, was they completely cleaned up the work area when they left....not that they made much of a mess during installation, but they left no tools or trash lying around on either of the two days they were on our property. The entire project seemed effortless & stress-free. The finished product is beautiful & has not only enhanced our property with additional, usable living space but also our lives, as we spend as much time as possible outside, enjoying our backyard under our beautiful Marygrove louvered roof pergola!

unknown

Mike was very knowledgable and considerate. We looked at the house and I was assured there would not be a problem with installation. When the awning arrived, it could not be installed due to the construction of the 2nd floor. I had no knowledge of how the 2nd floor was added to my home as I was not the one that added the addition. Mike was honest, but I'm out the cost of the awning. I might as well have flushed the money down the commode. Mike stated that the size I ordered is custom and retractables aren't big sellers in Texas. He said he'd try to sell it, but I'm still out a good deal of money.

unknown

Friday evening while retracting my Marygrove awning the retracting mechanism failed. I had purchase this awning from the Marygrove Awnings store at 4617 N. Shepard in Houston. It was installed in December 2010. Monday morning I call the store and the receptionist said she would give my message to the Store Manager when he arrived. 2 hours later, Mr. Mike Mehler called me and say that he would be coming back that day as he would be passing by my house on the way to another job. Mr. Mehler came by, figured what part was broken and returned the next day with the part, repairing the unit. Unit was still under warranty. He also took time to explain the working of the awning and provided some tips that would benefit the life cycle of the awning.
Mr. Mehler is very positive person and knows his product very well. It was a pleasure to be around someone who loves his job and his company.

unknown

Came out to house and after inspecting location for awning gave a firm estimate on 11/22/2010. Once I got approval from the HOA, they came out and installed the awning on 12/06/2010. The salesman, Mr. Lake was very professional and the installation crew was very professional. Very happy with job. They called to confirm when the installation crew was coming out and called afterwards to ensure we were satisfied.