Lone Star Patio Builders LLC

4.0(
8
)

About us

We also build covered patios, pergolas, screened in patio & porch enclosures in Houston, Katy, Cypress, Sugar Land, Pearland, Missouri City, Spring, The Woodlands, Tomball, Conroe, Kingwood, Humble, Magnolia, Willis, Montgomery, League City, Clear Lake, Kemah, Friendswood & Richmond, Texas.

Business highlights

17 years of experience

Services we offer

Patio covers & covered patios, arbors, outdoor kitchens, patio enclosures & screened patios., pergolas, screen rooms, siding

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.08 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
63%
4
13%
3
0%
2
13%
1
13%
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Showing 1-8 of 8 reviews
Mark C.
Apr 2018
1.0
Frankly, I don't understand this company. I have emailed and called multiple times. Got one call back from a woman, "Leigh Ann" who said she would check on it. Never heard back. Apparently they don't care about customer service once the install is complete. I realize this may be a small job, but it needs to be done.
Kenneth L.
Jul 2016
2.0
$12,000
It was very difficult to get them to respond for everything (the estimate, the scheduling, the follow up scheduling, and also to our dissatisfaction). We were adamant about what we DID NOT want and Brian, the sales person, said he understood. I don't know how much clearer we could have been in saying we did not want loose rocks or sand done with the pavers. After this is exactly what they installed, Brian said that it was due to an easement requirement that we could not have anything solid. Our understanding of the easement is that is was a distance issue and I would have been very happy to push the stones back the amount of space required. Despite our willingness to pay even more, we could not get any other answer from Brian other than it will wash away over time. This does not help as then we will just have stones sitting there. In any case, he just would not give us any other ideas or help despite our asking 3 times in email and once on the phone. I used this company 4 years ago with complete satisfaction and clearly they have gone downhill or I was just lucky. They seem to be more interested in payment than doing the work to the customer's satisfaction. I feel I was patient, provided clear communication and when I was dissatisfied, gave them every opportunity to help me to no avail. I urge anyone looking for this type of work to look else where. When you are paying $12k plus, this attitude and lack of understanding is unacceptable. We will be contacting another company to help us with fixing this expensive mistake. Another small issue, but I think also shows the caliber of their capabilities is that the 3 times they ran my credit card, they said it was denied. I had to get the bank on the phone with them to tell them that they were seeing no declines. When the card was run with the bank on the phone, it went through fine. Again, small issue, but another indication. They did do a decent job on the roof top patio cover but I think we would have gotten the same result with another company.
James S.
Jun 2016
5.0
Yes, I recommend this pro
$4,500
unknown
Trevor A.
Jan 2014
1.0
$7,000
Within a few months the grout on one of the posts began to crack.  We contacted Lonestar, they said they guarantee their work and they would have someone out to fix it.  No one came.  We have contacted them SEVERAL more times, left messages, and no response.  Very frustrating.  The say they guarantee their work, but we can't get a hold of anyone to fix it. And when we have gotten a hold of someone, they tell us that they will take care of it, and then they blow us off.  It's been a year of trying to get them to come out and fix it.  I would NOT recommend them to anyone simply because of their lack of customer service.  We've tried to give them a fair chance in getting back to us before writing a review, but they simply don't care to call us back.
I would be happy to change my review once the company CALLS ME BACK and FIXES the PROBLEM.
Response from Lone Star Patio Builders LLC

"Hi [member name removed], I noticed your review a few minutes ago and pulled your file. According to our records the repair was completed on the same date that your complaint was filed. Can you please update your review to reflect that this item was taken care of? If our records are incorrect please let me know."

Tina H.
Dec 2013
5.0
Yes, I recommend this pro
$2,688
Installed a new roof on existing sunroom. Very happy with new roof - even better than expected. Great sales and installation service.
Response from Lone Star Patio Builders LLC

"Thank you for sharing your experience [member name removed]. I am glad you are pleased with your project and your business is greatly appreciated."

Jennifer W.
Jul 2013
2.0
$50,000
He told us it would be a "wad" of money around $50,000.00 and then said he'd have the estimate to us by Friday. Well, other bids came in between $23,000 and $35,000. We were suprised by his cost but I guess they didn't need our "wad" of money. If they aren't interested in our business I wish they would've told us rather than making us wait a week. It just delayed our process.
Response from Lone Star Patio Builders LLC

"Hi [removed member name], Are you certain you have the right company? There are several companies that have Lone Star n their name. We are Lone Star Patio Builders. There is no record in our system of any of our estimators having met with you or anyone else with a last name that matches yours."

Terry S.
May 2013
1.0
An absolutely disaster.  People should not use them under any circumstances as they do not tell the truth, nor stand behind their employees' word.
Response from Lone Star Patio Builders LLC

"I reviewed your file and must say this is completely embarrassing and not at all typical of our normal operations. This was an instance of a new employee selling something that we do not do. This is by no means a justification or an excuse but rather a brief explanation. Regarding use of the neighbors phone, we have not nor do we ever screen calls. We do a very large volume of business which is the reason that on occasion a call will go to voicemail. I sincerely apologize for the inconvenience we caused regarding your screen door. We specialize in a niche industry of patio cover related construction and we stick with what we are really good at building. A screen door replacement does not fall within this category and this should have been explained at the time of your initial estimate request. I am sorry that it wasn't. Our extremely high level of customer satisfaction and typical customer service are the reasons we never accept deposits on projects nor do we accept any form of payment until a project is finished and inspected with each Client. Our payment policy is very rare in our industry. We built a multimillion dollar company on the strength of our word and the quality of our work. I certainly wish we had demonstrated this to you instead of causing you to wait for a screen door that would never have been installed. I take complete responsibility for your inconvenience. We took your experience with all the seriousness it deserves and terminated the salesman that caused this issue. Internal measures insure this type of thing will not happen again and very much appreciate you taking the time to bring this to our attention."

JUDITH P.
Nov 2012
5.0
Yes, I recommend this pro
$3,000
THE PERGOLA SIZE WAS 11 x 12 FEET.  I AM VERY PLEASED WITH THE WORK THEY DID.  THEY WERE ACCOMODATING AND ANXIOUS TO PLEASE.
Response from Lone Star Patio Builders LLC

"Thank you for your kind words. We appreciate you giving us the opportunity to earn your business. We know you could have hired one of many companies and we are glad you chose us. Thank you for your business and for sharing your experience."

Amie N.
Jul 2012
1.0
I emailed this company to provide me a quote over 2 weeks ago and never heard back.
Response from Lone Star Patio Builders LLC

"Hi [member name removed], I understand your frustration. We literally get about 200 requests each evening for proposals. Approximately 80% of these request are for things that fall beyond our areas of specialization. We serve a narrow niche market dealing with patio cover related projects only. I noticed one of the items in your notations was a deck. This is one of those items that we do not build. When this type of estimate request is received we just don't have the manpower to contact every one of them to explain that we are unable to accommodate their estimate request. I hope you understand. Thank you for contacting us though."

John B.
Jun 2012
5.0
Yes, I recommend this pro
$6,000
First let me say the concrete guys were great.  They poured me an excellent patio and worked a very hard day in hot conditions.The pergola had to be adjusted, since the sales guy is not involved in the final build.  Charles did a killer job in explaining what was going to be done.  The work did take a little longer than first stated, but that was not all due to them, since I bought 2 ceiling fans that took 3 finally to get all the needed parts.Everyone showed up on time and did their job well.  If I needed more work done, I would certainly give them a call.
Response from Lone Star Patio Builders LLC

"Thank you for taking the time to share your experience. We appreciate your business very much and it was our pleasure to serve your needs."

Eric L.
Jul 2011
4.0
Yes, I recommend this pro
$13,000
Good folks to work with - very professional. When I had an issue with the way the pergola attached to the house was constructed (there was a gap that would allow rain to enter the open ends of the aluminum supports), the owner came out to make sure  he completely understood what I was talking about and addressed the issue to my satisfaction. 
Response from Lone Star Patio Builders LLC

"Good morning and than you for letting others know about your experience with us. Your business is very much appreciated and we take pride in knowing you are pleased with your project."

Catherine L.
Jun 2011
1.0
I contacted  Lone Star Patio Builders, LLC on Monday, June 20th by email requesting a quote on a patio cover. I received the following response the same day via email; "Thank you for contacting Lone Star Patio Builders, LLC. We have received your message and will respond quickly. Please contact us again anytime by email or phone if the need arises." It is now Friday, June 24 and I still have not heard from them. In the meantime, I have had two other contractors bid the job. If this is the response I get from a company before any money changes hands I am reluctant to use them. 
Response from Lone Star Patio Builders LLC

"Hi [member name removed], I understand your frustration. We literally get about 200 requests each evening for proposals. Approximately 80% of these request are for things that fall beyond our areas of specialization or are located outside of our service area. We serve a narrow niche market dealing with patio cover related projects only. When this type of estimate request is received we just don't have the manpower to contact every one of them to explain that we are unable to accommodate their estimate request. I hope you understand. Thank you for contacting us though."

Al W.
Jan 2011
5.0
Yes, I recommend this pro
$13,500
They were excellent. Their pricing was great. They were prompt, and they did quality work. I have absolutely no complaints.
Response from Lone Star Patio Builders LLC

"Hi [member name removed], Thank you so much for taking the time to comment on your experience with us. We appreciate your business and look forward to working with you again should you ever need our services."

Ned B.
Aug 2010
5.0
Yes, I recommend this pro
$6,300
I wanted an aluminum pergola. Found Lone Star using Google. Heath Seachrist arrived a day or two after I called, showed me information and materials, measured, and a couple of days later had a proposal. He prepared and submitted the HOA approval request, and a week after that was done, the pergola was installed. The installation crew was cordial, worked hard in terrible heat, finished the job, including installing 2 ceiling fans I provided, in about 6 hours. The result is highly attractive and a great addition to our home.
Response from Lone Star Patio Builders LLC

"Thank you for sharing your experience with us [member name removed] and thank you for your business. If there are ever any questions or concerns about your project you feel free to call on us at any time. Take care."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Lone Star Patio Builders LLC is currently rated 4.0 overall out of 5.
Lone Star Patio Builders LLC accepts the following forms of payment: CreditCard
Yes, Lone Star Patio Builders LLC offers free project estimates.
No, Lone Star Patio Builders LLC does not offer eco-friendly accreditations.
No, Lone Star Patio Builders LLC does not offer a senior discount.
No, Lone Star Patio Builders LLC does not offer emergency services.
No, Lone Star Patio Builders LLC does not offer warranties.