Kitchen Cabinet Refacers, LLC

Not a good experience with this company at all!!! Please be patient and read along to understand the extent of unprofessional work shown by this company. I can't talk about the final product because my kitchen is not finished yet even though it was supposed to be insalled three weeks ago. I can, however, talk about the poor client service, delays and lack of ownership for the mistakes they make. First, I was very clear when I signed the contract on the delivery/installation date as I had family coming from abroad to visit us. Nevertheless, they called me three days before the agreed installation date to inform me that the factory had delays and therefore, my installation would be delayed two weeks. This meant I had the installation start while I had visitors staying at our house (all appliances, decorations and cabinets contents had to be taken out to another room, we couldn't use the dining or family room as we needed to go through the kitchen, and we couldn't cook). And that was just half of the nightmare! The installation was supposed to be done in 5 days (Monday through Friday). On Wednesday evening I get home and I am informed that the factory only shipped half of the cabinet doors/drawer fronts/base boards and that they wouldn't arrive until the following week. They insisted that they would leave the kitchen almost ready to be used again - even though I still couldn't get anything in the cabinets/drawers yet since the doors still need to be installed. To make matters worse, Friday evening comes, installation personnel leaves and my kitchen is covered in sawdust, leftover materials, and half of my kitchen/furniture is still covered in plastic. I had to spend all Saturday morning cleaning just to be able to use the kitchen. The latest update is that the remaining materials are expected to be here by Wednesday, and that the installation "may" be finalized by Friday. I have had to make all the calls to get updates on the delays, issues and installation. There has been no proactiveness whatsoever from the company. There is no ownership to their mistakes and I don't sense any urgency at all in expediting the installation. I would not recommend this company to anyone, regardless of the end product. The headaches and bad moments my family has had to endure for the last couple of weeks is not worth it.

I wanted to write out all of the details of this entire disastrous project to save even one person from using this company. But honestly, after the project was completed, I didn't even have the energy to detail it all. I will just say that it took many, many, many calls and the threat of litigation, before our kitchen project was finally completed - more than 10 weeks after its promised completion date. Our sales guy, who had been part of the company for several years, quit because the owner had to withhold commissions in order to make good on orders. It appears that he takes your deposit money and instead of paying for your cabinets with that money, he pays the cabinets before that or himself or whatever - he's always behind. So he must necessarily make another sale (or two or whatever) BEFORE he can pay the door company for YOUR cabinets. It's a total scam. Please, please, please save yourself the horror of this situation and do NOT use Paul at Kitchen Cabinet Refacers LLC

**I can assure you that I am not a scam reviewer. Just look at the other reviews for work done in the same time frame as mine - late 2014, early 2015 -  and you'll see the same types of delays described as I experienced - blaming the cabinet company, blaming the shippers, etc.

Pictures of the work in progress can be seen at https://picasaweb.google.com/105648843183920851778/KitchenCabinetRefacersLLC
As you can see, the outcome was not bad, but the HEARTACHE and HEADACHE involved were immeasurable. I have to reiterate, I wouldn't wish my experience on my worst enemy.

We signed a contract on 10/2/14. We wrote the first check on 10/10/14 and were told by the owner, Paul, that the work would be done the week after Thanksgiving - around Dec. 1st. The second check was written on 10/15 when the installer, Pablo, came to take measurements.  Then, a few days before Thanksgiving,  Paul called and said the factory wasn't able to get the product out on time. No problem, we thought. A week or so delay is understandable. But, that week or two went on and on.  We called repeatedly to find out when the work would be started.  Each time we were told the factory wasn't able to get the product ready yet. 

Finally we received a call asking us if the work could start the day after the Super Bowl.  Needless to say, this was terrible timing and did not work for us.  We asked for a delay of 1 week.  That delay put us off another 3 weeks and then finally we were scheduled for the work to begin.  But, even after calling and setting up a day for the work to begin another delay of two days was necessary.  So, our kitchen cabinets and drawers were empty and we were in disarray for an unnecessary time again. 

The work was started in the middle of the week and Pablo, the installer, did a wonderful job as well as his Father who assisted him.  They were professional and knew what they were doing.  Unfortunately the factory had sent 2 cabinet doors that didn't fit and one of the installed doors had a scratch. Pablo notified them immediately and they put a rush order on them.  They arrived the following week and everything was finally finished.  Pablo even came back the following week and added some trim that was not originally in the order. 

Thank goodness for Pablo and his Father and the work they did. 

It took from October 2, 2014 to March 4, 2015 to complete the job as promised. That's 5 MONTHS.

I was considering another company in addition to this one to reface my kitchen cabinets.  Both companies stated they could do the job for about the same amount of money and within the same time frame.  This company tried very hard to convince me to go with them instead and I ultimately selected them simply because they promised all work would be done within the strict time frame allotted and because they had brought their installation manager with them on the day they wanted to close the deal.
They required a 75% deposit up front.  Time was of the essence, and we agreed they would expedite my order so it would be installed before a certain date (within a 3-week period).  After 1.5 weeks, they informed me that they could not do the job because their manufacturer would charge them more than our contract price.  They stated they would not refund my $7,800 deposit until they received a refund from their manufacturer. 
When I asked why they would not issue a refund immediately, so I could still try to get the job done by someone else on time, they said the "did not keep that kind of cash."  I was shocked that they would not have enough assets on hand to refund my money, given that no work whatsoever had been done and it was doubtful (to me) that they would have ordered any materials, given the manufacturer's position on the price.
The only assurance they have given me that I will see my hard-earned money again is "their word", and I am just praying that I have not been scammed.
Beware when dealing with this company in the future!

***

To follow up:  I finally received my refund--around the date when the entire project was supposed to have been done.  The company blamed the manufacturer for poor communication.  It's probably fair to place some blame with the builder but these guys still fell too short.