J'S POOLS & SPAS

*Review pending on if Justin decides to do the right thing and finish the project he was paid to do* *Currently getting in touch of news crews and a lawyer* Our excavation started on August 6th, and we still do not have a complete pool. After our PM left the company, we had to work with Justin directly, this is when everything went south quick. He is the absolute worst at communication, and you may have someone show up once every three weeks to do a little bit of work. The work that has been done so far will all need to be replaced because it was done very poorly. Justin would know this if he took the time to manage the crews and check on their work while they were working. I recently had an inspector come out and point out all the flaws with the work. I have been trying to get ahold of Justin for two weeks with no luck. He messaged my wife a couple days ago to schedule a call but when we try and get him to come out or take a phone call, he ignores everything. Our coping is not level and uneven, the tile cuts are very poor and some of it is already breaking, the pavers are cut in different sizes and popping off, the concrete is cracking, and the turf installed was an inferior quality than the one we got invoiced for. Justin had invoiced us turf from a high-end company and went and bought cheap material. Because of the quality of the turf installed the pieces are starting to brown over and the film we had to buy to put on our windows is useless. The film we were told to buy and install was for the Turf at Synlawn and not the cheap stuff Justin went with. We have paid 95% so far and never missed a payment with Justin. The end of October was when we had paid off 95% and since then we still have no pool equipment, no lights installed, plumbing needing to be done, the spa is not finished, the fire pit has not been started on and decking unfinished. The worst part about all of this is that we will have to redo most of the work that has been done. We are going through the worst experience and cannot sleep at night with how stressed we are. We are very flexible and have been patient with Justin, but he will not give us the time of day to correct the issues or finish the work that he has BEEN PAID TO DO. Justin will ignore us for weeks, then send a couple messages, just to go back to ignoring us. But don’t worry, he had a very good excuse for why he ignored us for two straight weeks when we found out about our turf issue… he was at the rodeo. I expected a slight delay when we changed the scope of our project in September with the decking material and adding turf. However, with payment being 95% done for over four months now, there is no excuse. Justin has NO EXCUSES anymore!!!! We have been asking for a tile update since December and he has ignored it every time. I am now trying to just at least get my pool equipment from him, but he is ignoring that as well. My guess is that he has no money to buy any of the remaining materials. If anyone wants to reach out to me for proof, pictures, text messages and get the full story behind Justin, just send me a message. I would love to inform you all about his poor and shady business practices. I am sure Justin will respond to this with some dumb excuse or blame us. This review will be updated or removed completely if Justin can do the right thing.

This guy is so shady! He's threatening to hinder our house closing all because of a misunderstanding. Who the **** charges $125 for estimated cost WITHOUT VISITING THE SITE?! All you saw was pictures and for that you get reimbursed for $125. Crook like service. Watch out for this guy. Multiple emails and now text threatening. I will also like to report as well.

In my opinion, Justin is a crook! At first I was impressed because he came out the day after thanksgiving to do a one time service (for $75) while i was in the process of figuring out who i wanted to hire because so far i am finding nothing but dishonest people constantly telling me things are wrong and asking for more & more money every time they visit and Justin was no exception. The pool was green, he came out & "treated" it and then sent me a bid for $7,000.00+ worth of work telling me the salt cell HAD to be replaced and i could use a new polaris with booster. He then harassed me day after day until i paid the $75 (i am extremely busy but he wanted that payment ASAP which is funny b/c i told him i would leave a check the day he came out, but he preffered to get my email address and "bill" me) i was going to hire him for monthly service until he lied to me & told me i needed $7K worth of work because the next company that came out the following week said my pool had 0 Salt in it and said how could he know the salt cell did not work if he never put any salt in it!! The next companty tested the Salt Cell and said it was working fine after they had to put 10 bags of Salt to properly test it. Very Disappointed that Justin was so dishonest with me!

.

Justin was  very polite on time and  was able to answer all of my questions. his prices were fair  and he gave some great tps on how to keep the pool looking beautiful in between  his future visit