They charged for initial consultation, then said they had the part at the warehouse, that they will come back for repair after I fi d out if it was the gas pipe not working. Gas pipe worked just fine. So I called back to schedule the day to come and fix and they took four weeks to order the part. I called many times to check on the part, and they kept giving me the run around. Finally they said they were coming. I took the day off to receive them at home. The guy was outstandingly late, but if he was gonna fix my dryer, I didnt mind. He said that the part was the wrong part. So he left and came hours later with another part. That part didnt work either. The guy, Art, called someone else. The other guy came and they were fiddling with the dryer for a long time. They closed the dryer up, and told me they would call me the next day to come and fix it. Never heard from them again. Honestly, if they told me they could not fix it, it would have been okay with me. But I spent a month drying my clothes in the washateria and on a drying line just waiting for the part come come like they promised. Very unprofessional and very inconsiderate. The reviews on several websites for these people were good, that's the main reason I called them. I dont think they knew what they were doing and I realized it way too late. Do not waste your time. Oh, by the way, the estimate they gave me was for $375, which I dont hijo it is very cheap.