IKEA HOUSTON

When the sofa was delivered the delivery people discovered they had sent the wrong sofa. The correct sofa cover was sent but the wrong sofa. It was the fault of the sales person. I tried calling the call center. The phone rang a very long time before they answered; but only with a recorded message that went on much too long. Was told I would have to wait up to 72 hours for a response  That was not acceptable as we are leaving town.  They kept putting us on hold, for over one hour; then they said there was nothing they could do immediately.  Only if I came to the store and purchased another sofa could they deliver another.  After much discussion, they said I would have to pay over the phone with a credit card.
Later they said they would deliver the correct sofa the following day; Tuesday.  They said it would be delivered between 9 and 1:00 however the assembly men would have to be called after the delivery.
Later we received information that the delivery and assembly would happen at the same time.  Today we waited all day for a delivery after receiving robo calls saying delivery would happen between 9 and 1.  More phone calls and we received a call telling us to call another person locally.
She was no help, very rude and with a go to h*** attitude toward a very upset customer.  She told me I would have to come to the store for a refund as the overcharged me.  She said the delivery would be made sometime tomorrow.
This is the worst customer service I have ever had.  They have no regard for the customer nor do they really making an effort to correct a problem they created.  We still do not have the correct item.  They will not give us a time for delivery tomorrow.  I will never never buy another item for this non customer accommodating store.They did not acknowledge their mistake. 
The delivery people were great.  The Ikea staff did not listen, talked back and generally offered no solution for the problem. 
Go some place else if you want to buy larger items requiring home delivery.  It is not worth what you think you will save by using them instead of another Houston furniture store.