iFixAppliancesHouston.com

I had a bad experience with this company. The guy I dealt with was James Gonzales . It’s been 3 weeks since I first contacted him and I’m still waiting for a receipt, which makes me think he overcharged us for a part. Scheduling was a huge hassle too -he’s very disorganized and lacks follow-up, so if you’re a busy person, choose someone else. We gave him time to get the 2 parts needed for the repair, even when one had to come from factory, and even offering to pay for them in advance in order to secure them both. But he never confirmed. My husband and I are both very busy people so scheduling home repairs is never easy. We only had time for him to come once and do all repairs needed. But instead, James assumed mid-way over the 3 weeks , that I was a housewife with nothing to do but wait for his coming whenever he pleased: I got a text one day, unexpectedly, announcing his coming that same day (??) , on a day of his choosing (!) and with only one part in hand, and without ever confirming if there would be someone at home. People work! My speaking Spanish apparently boosted his sexism. Luckily, I stopped him on time. Regarding the cost, I’m still wondering how a simple timer for a dryer can be $100. Maybe, but without a proper receipt, I can’t know. I don’t know how we ended up paying $250 total to change a $30 dryer felt (the only price I ever got) and a timer. I don’t know if the $50 visit was incorporated into the labor itself, or if it was in addition . My husband saw the receipt quickly (James said he would send me the receipt by email, but he had never asked me for my email in the first place! —his intake for new customers is awful , very disorganized) and after several* requests from me, he finally said he would send the receipt- but we only heard from him after my husband was forced to contact him himself, given he wasn’t answering my texts , which were always polite and respectful btw. So I sent him my email. As of today, still no reply and still no receipt. My husband tells me the visit itself was good. But James had to be asked to give an ETA that day, and he sent it quite late, not knowing if my husband could stay that late. It is important for busy people who have things to do to know when a repair person will arrive : My husband had somewhere to go after the visit. At the end, James was apparently thorough with the repair and explained how to avoid future problems, but having him ever come again? Forget it!

He will work on it until its right. His pricing is very fair and he's honest. I trust him. If he can't do it I don't think it can be done.

Ifix appliances was careful to diagnose the problem on the phone before they came out so that they would have the parts to fix our refrigerator on hand when they arrived. They are honest, reliable, efficient, and very pleasant to deal with. I would highly recommend Ifix.

Although it was late afternoon on a Friday, they were still open and could send out a repair person first thing Saturday morning. The repair person performed a quick but thorough check, and determined the compressor had failed. He researched the cost of a replacement, even waiting around for the data, and provided some recommendations in the event I decided to buy a new fridge. The cost of the visit was reasonable, and would roll into the cost of the new compressor if I chose to replace the failed component.

Team was prompt and professional, but I was left disappointed as they charged a service fee to basically consult on what I should do next (instead of fixing the issue for me). I asked for a follow up and whether they could complete these next steps, but did not get a response. That said, I would hire this company again but be more clear about what help I need and what I expect: a fully functioning appliance!!

Called IFixAppliances, received call back within fifteen minutes, scheduled service for later the same day, arrived on schedule and fixed both washer and dryer, the latter had a problem I had been dealing with. Very personable, pleasant, well-spoken. I would use IFix in a heartbeat again, cannot always expect same day service I imagine, but he did it this time and I am sure if he could do it again on the same day he would do so. Cost included parts and labor.

My 15 year old Kenmore dryer decided to stop getting hot, so I went with the Yelp reviews and contacted IFix through text message yesterday. They responded that a tech would contact me, and he set the appointment for today from 1:00PM to 3:00PM. 

Alex texted me that he was 25 minutes away, and arrived just after 1:00PM. 

It took him less than 20 minutes to hand me a written estimate for well under $150. 

Alex had to go get the part, and texted me when he was 10 minutes away from returning. Another 20/30 minutes and I was writing a check for my now properly heating dryer.

Excellent service, properly friendly tech, no upselling. A+

James and Emilio were great, showed up the same day, got it fixed quickly, I will definitely call them back for any future appliance repairs.

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unknown

Provider has done work previously--all excellent. He id'd problem. Cleaned dryer and suggested chimney sweep for further protection. He probably saved us from a fire--despite our diligent vent trap cleaning. I use him for personal home and rent home.

1. I contacted James after my tenant complained the refrigerator wasn't cooling. It was the second time in less than a week that the frig went out so I needed to get someone out quickly and who was available after 5 pm to accommodate my tenant's schedule. Another company went out a week prior and replaced a part, charging my warranty company $600+. James quickly responded, identified the issue and made the repair.

He is knowledgeable and was able to explain the issue, as well as what had been overlooked previously.