Houston Sub Zero Repair

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We were leaving town the next day and I figured out our refrigerator and freezer weren't cooling.  This was at 6 o'clock in the evening.  I needed someone that evening or I was going to loose all our food and possibly looking at a huge mess in our kitchen. I looked on Angie's List and I called one of the providers that service refrigerators that got decent reviews, only a few did off hours and none could come that evening.  There was only one review for  Sub Zero Repair here and it wasn't great.  But I took my chances.  I am so glad I did.  I called and the owner was able to come out that evening.  He gave us a quote and thought he would be done pretty quickly. But he ended up working several hours on our fridge.  He worked on several issues we ended up having and he was able to fix them all.  And he still kept close to the original quote!  I can't believe how great these people are. I felt I really needed to update the Angie's list review.  

We called this provider when we noticed our freezer was not cooling. It took a couple of phone calls, but the tech did show up that evening. He did a quick look, decided tha the condemns was not cooling because of too much dust trapped on it. He vacuumed it, then proceeded to check out the rest of the components to make sure that the problem was nothing else. The freezer did start cooling, and all seemed good.
The next day, the freezer was once again not cooling. This time, the provider said that a tech could not come out that evening, because he needed sleep. We were assured that someone would come the next morning. When no one showed up the next day, several calls we made. We were eventually told by the owner of the company that no one was coming because the problem must be something too complex for them to handle. When we asked about the $189 that we had paid a couple of nights earlier for what had otherwise been a useless fix, we were told that the amount was pretty reasonable given that a tech came out that evening. No effort was made to refund that money. We eventually found another company who took care of the problem for us. It ended up being a warranty item, something that any competent tech should have been able to figure out. Beware of this company!