HOUSTON SHUTTERS

The crew was very prompt and professional. The shutters came in about 2-3 weeks earlier than originally estimated. The installers worked around our schedule and came one evening to install all 9 sets of shutters. They look fantastic.

Overall, this was an extremely disappointing experience. While the shutters arrived earlier than expected, the installers shattered one security glass panel and cracked three frames during installation. I had to bring the cracked panels to their attention, as they didn't identify them to me post-installation. Another panel of shutters was mismeasured and had to be re-made. While the installers agreed to pay for the glass repair and have the frames re-made, I never once heard from management at this company regarding the damage to my home or their installation-damaged product. Meanwhile, they charged my credit card the remaining 50% nearly two weeks prior to resolving all the damage issues. I've yet to hear from any management with this company. Having said that, the kids that did the installation were respectful just not attentive to detail in completing their work. Given the "striving for perfection" mantra on their website, I expected much more on many levels.

The whole house recently had indoor shutters installed on all the windows and some of the doors. Houston Shutters are very professional and make a very nice shutter. The sales person measures everything to make sure they fit precisely and the wood has a lifetime warranty against warping. The shutters are beautiful in our home and the men did a fine job of getting them installed to perfection.