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Graceful Moves Moving Co.

About us

Graceful Moves LLC is a family-owned and operated business. We are a Customer-Centered company that Works Hard to earn your business and even Harder to Keep your Business. We understand "Aallll" the stress and concerns that often comes with your "Moving Day". We also understand that moving companies don't necessarily have the "best reputation"; it is really hard to find a trustworthy moving company to move all of your priceless possessions that you've worked so hard to obtain. Since we know that; during every team meeting/training we take the time to go over our purpose and culture which expresses our expectations of: - Honesty - Hard work - Excellence - Communication - Courtesy - Respect - And a smile! Our goal is to exceed your expectations by honoring our culture and bringing peace to a stressful situation in a professional manner.

Business highlights

Emergency services offered
10 years of experience

Services we offer

We provide the following services: 1. Residential or commercial moving (load/unload) 2. Assemble/disassemble 3. Packing/unpacking 4. Relocation (within Texas limits) 5. Piano Moving 6.Safe moving ....And more!

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
2.01 Reviews
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Showing 1-1 of 1 reviews
John T.
May 2016
2.0
$850
There were three men and they were friendly and courteous. One of them was stuck in traffic and showed up an hour after the first guys. They drove an unbranded truck, formerly a linen service truck, which was leaking oil and stained our new driveway. The truck was equipped with a Tommy Lift at the rear. They had plenty of moving blankets, tape, shrink wrap, and dollies. They tried their best to pad and wrap our furniture, but unfortunately, many things were scrapped, dented, and scratched. Our king-sized hybrid mattress was severely damaged and we are trying to get Serta to determine why the memory foam delaminated. Apparently, hybrid mattresses require special handling when being moved. Our guest room queen-sized mattress was dragged around in the truck and I am still picking splinters of wood from the side of the mattress. They were not terribly careful by the end of the day, probably getting tired, and there are several scuffs on our new hardwood floors.  I was especially wary of moving things around on the hardwood floors and discovered several pieces of furniture (bookcases, etc.) had their plastic feet torn off after being dragged around in the truck. Finally our antique oak dining table was damaged when they strapped it to the wall and put too much pressure on the leg assembly, thus tearing the threaded inserts out of the bottom of the tabletop. I will have to repair it.

Would I recommend Graceful Moves? Not if you have nice furniture and care about it being damaged. If you have dorm room leftovers and don't mind a few dents and dings, then go ahead. I would not use this company again. I have not turned in a claim for any of the damage, since this is such a small company, I doubt that I would be satisfied or compensated for my ruined mattress.
Response from Graceful Moves Moving Co.
"We really appreciate your feedback as it has led us to reanalyze our methods and make the proper adjustments to reassure that we provide grade "A" customer service. We now operate with padded dollies, we diaper wrap furniture pieces (fully covered), and we provide floor protectors which is some of the reasons that we were rated "Thumbtacks #1 best moving company of 2016" (reference:[Hyperlink Removed]). we're glad that you told us about the areas that we need to improve as it has led us in becoming a better moving company. Thanks for your feedback."

Licensing

State Contractor License Requirements

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*Contact business to see additional licenses.

FAQ

Graceful Moves Moving Co. is currently rated 2.0 overall out of 5.

Graceful Moves Moving Co. accepts the following forms of payment: CreditCard

Yes, Graceful Moves Moving Co. offers free project estimates.

No, Graceful Moves Moving Co. does not offer eco-friendly accreditations.

No, Graceful Moves Moving Co. does not offer a senior discount.

Yes, Graceful Moves Moving Co. offers emergency services.

No, Graceful Moves Moving Co. does not offer warranties.