GALLERY FURNITURE

"Thank you for the great review [member name removed]! We try our very best to please all our customers and we are all about smiles. If we can make your day a little brighter, we know we have accomplished something good. Thanks again and enjoy the relaxing sleep on your new bed."

"Thank you for taking the time to give us a review and for your business! Our delivery service is world class, and I'm glad that they were able to demonstrate that to you in your experience with us! Be sure to come back soon and check out the big promotion that we have going on right now! http://bit.ly/BigGamePromo"

"Thank you for taking the time to give us a review and even call Mack in-store, [member name removed]! I'm glad that the problem with your recliner got resolved so quickly. We pride ourselves on great customer service, so your feedback is very much appreciated!"

"We apologize that your experience with us was less than perfect, [removed member name]. Here at Gallery Furniture, our main goal is to delight every customer every time. We have a 15 day exchange policy on regular merchandise (This excludes special & custom ordered merchandise) which allows for customer re-selection of merchandise with a 10% restocking fee. On mattresses, there is a 90-day comfort exchange policy which requires you to try the mattress for a minimum of 30 days. Your feedback is much appreciated."

"Thank you for your great review, [remove member name] Here at Gallery Furniture, we love to hear from our delighted customers! Your experience with the delivery team arriving earlier than expected without notifying you is definitely a rare occurrence, but it's wonderful that it worked out perfectly in the end! Your feedback is very much appreciated!"

"Thank you for your review and for sharing about the great experience your family had here at Gallery Furniture! We love hearing back from our amazing customers! The childcare facility and cafeteria shall be awaiting your wonderful family's return :)"

"Thank you for your candid review about your purchase from the Gallery Furniture Post Oak location. The financing you applied for is through Wells Fargo. Gallery Furniture does not have the ability to control or influence the credit decisions made by Wells Fargo. Jim McIngvale still maintains a daily presence in the stores to help ensure that every customer is delighted, every time. Unfortunately, this was not the result for you – for which we apologize. Thank you for your business and your honesty."

"The facts of this service issue are: Customer purchased table in September 2009. August 4, 2010 called and spoke with Dan Molina in our service department. He wrote an exchange ticket for the table-apparently per the conversion, he thought it was the table. Table was taken to customer and she accepted the table. If this was not the problem she could have called and had the new table returned to the warehouse. The next day she called to state it was a chair not the table which she believed had the bees come out. Also did not like new table that she had them exchange. Sent Alex on August 14th to her home to fix a piece on the table and look at finish and the chair. The hole was not there as she had put some wood filler in it. Alex offered to reglue the block on the table apron that came off and also to order a new back completed for the chair. Customer refused his repair and stated she just wanted to come puck out a new set. The facts are: We have not had nay other calls on any bees coming out of the furniture she has and we have sold hundreds of these sets over the past years. We have offered to order a new back to the chair (or we can exchange the chair) and the customer refuses that service. We will not refund her money or let her get a new dinette after 9 months but we will service her merchandise. She did not buy our extended warranty which covers in-home calls and she should have to bring the chair to our warehouse. We went out this time as a courtesy and she did not even allow service. Laura Wohlers-Customer Service Manager"

"We apologize that your experience at Gallery Furniture did not meet your expectations. Here at Gallery Furniture, we strive to have a wide variety of furniture of the highest quality for the most affordable price, so we are sorry that you were unable to find a piece of furniture that you liked. We would love to have one more chance to delight you; it is the credo of our patriarch, Jim 'Mattress Mack' McIngvale, to delight every single customer who walks through our doors. Thank you for your time and your response."

"Thank you for your review and for even taking extra time to answer some additional questions! We're glad that your had such a great first experience at Gallery Furniture and found a bedroom set for your family! Your feedback is very much appreciated and be sure to come back again soon!"

"Thank you for your review! We're glad that you were happy with your purchase, and thank you for sharing about your experience with our same-day delivery service! Your review is very appreciated and have a wonderful day!"

"Thank you for taking your time to write a review! We strive to delight every customer, every time with our world-class service, and we love to hear from you! Your feedback is very much appreciated!"