Floors 2 Luv

They were the most knowledgeable of all companies we got bids from. They had the best price. They were punctual, helpful and very responsive. They should me photos of other houses to help me pick a stain And gave their opinions. I would use them again in a heartbeat.

Tony at Floors2Luv had done work for me before and I called him for this job. Great price and he worked with me to make the scheduling as good as it gets. Finishing the floors required me to be out of the house (don't want to breath polyurethane, right?) and Tony minimized the time I needed to be out. Lots of floors being replaced in Houston after Harvey but you'd never know it from the price and the speed that I got from Floors2Luv.

It went great. Tony's crew came in and did a quality job in the time he said they could do it. Very curtious and punctual...highly recommend

Good quick work

Tony is very responsive and guiding through the complete process. His team is very fast and friendly. The complete carpet removal, woodfloor installation and sanding / treatment took a wek and half. We are very happy with our wood floor, the quality is great!

unknown

This is the first negative review I've ever posted.  I renewed my Angie's List account just so I could post this review.  I've always believed that positive reviews should be praised in public and that problems should be brought to the business owner's attention in private -  evermore so with small businesses just trying to make a decent living.  
I first reached out to Tony for his services on December 26, 2014.  My oldest dog had recently passed away.  She needed the stability of carpet in her last few months. After her passing, we were ready to update the look of our house.  In Tony's initial visits he would always joke how cold our home was inside but admitted he was cold-natured.  My husband and I are not, especially with 3 dogs in the house.  We maintain a constant temperature of 68-69 degrees year round. 
Tony accepted my job immediately and started without delay in early January.  The demo was a ton of work.  There were several different types of floors installed over the years by previous owners.  Our goal was to have a uniform surface throughout the entire first floor.  Once they removed all old flooring they brought the oak in to acclimate. The temperature downstairs did decrease after all the furniture and carpet were removed. I even joked about covering the oak with a blanket so that it would warm up.  Tony said everything would be fine.  
I had issues with his crew after the first few days.  Early on, Tony was present on my job site.  After the holidays his business picked back up and he was rarely present.  In his absence, his crew was very unproductive and sloppy.  They left trash for days on end in my front yard, they socialized with an unrelated crew doing work on my neighbor's home,  they sat inside my home texting on their phones, even asking if I had wifi.  I brought these issues to Tony's attention and expressed my concern that if he said something to them there would be repercussions on my job site from his crew in his absence.   He admitted this wasn't the first time clients had brought this behavior to his attention and he appreciated me letting him know.  My cause for irritation was only due to their lack of productivity.  My first floor is less than 800 sq feet.  With 3 guys working, they were progressing very slowly post demo. 
Once the float was complete, my husband and I expressed concern over installing hardwoods directly over concrete.  He talked about a moisture barrier application that was rolled on to the concrete, similar to paint, that was green in color.  We were present throughout the installation and have no pictures of a green barrier on the floor.  While he does have a receipt for the moisture barrier, he was not present on the day they were supposed to apply it.  We also questioned if it would take to an ice cold concrete slab.   
The floors were gorgeous when they were finally done.  We thought the shoe molding looked cheap but Tony was the lowest price from any other contractor and we were just glad to have our house back. 
Less than 2 months after completion,  my floors began to buckle throughout the entire first floor.     
Tony came to the house and said we should wait for warmer temps and see if the floor would lay back down.   He commented that I wasn't going to like the process in which they could fix it; re-sanding and bringing all the dust back.  
The floors in the kitchen got worse.  Tony came back for several inspections yet never took any accountability for the work until June.   He admitted he had the same problem in a home 2 years prior in which he installed hardwoods over slab.   He stated he should have never done this again. At that visit, he had hired a new employee who accompanied him to my house.  This gentleman got on his knees in my living room and ran his hands over the buckled floor agreeing that it was bad.  
Throughout this all, Tony kept saying my house was too humid and cold.  We had a dehumidifier in at his request but there was hardly ever any water in the bucket.  We also had a new AC installed the year before Tony began work.  To this day, he can only say that the temperatures in my house weren't conducive to his work yet he choose to start a job in January giving me 100% assurance they would be just fine.  He feels I have attacked him yet haven't posted any negative reviews until today.  Because I "attacked him" he will not fix the work in my house.   I did send me him an email this past summer stating, "We were all done here".   I was scared to bring his crew back into my home knowing that I wasn't happy with their work.  I had 4 other contractors who refused to fix the floors because there was no present moisture barrier.  They didn't want to take on someone else's mistake.   After finding no one who would help me with the floors, I resorted back to Tony.  His response was captured at the top of this post. 
I am currently pursuing legal action against Floors 2 Luv.   
Neighbors, friends, beware.  Tony is a smiling sales man that likes to talk about God and his blessings.  He will routinely say he isn't charging you for something as if he's doing you a favor.  Tony's crew did not install a moisture barrier in my home.  I've had an independent inspection done on the now exposed concrete and there's no trace of it.  We've had to pull up a portion of the floor because the buckling was so bad it caused a trip and safety hazard.  The moisture barrier should be very visible once the floor is removed.  IT"S NOT THERE.   
Tony, we'll see you in Court.  May God be with you.

went perfectly, excellent staff, knowledgeable, attentive, open to feedback, good supervision, great communication with owner, Tony Batista. Learned from them that my solid wood floors are Quarter Sawn American Red Oak--a higher grade of solid wood than usually found in homes. They told me the wood flooring was set in screeds with hot tar--they had to do a small repair in one area & they matched this application perfectly!! (actually there was a hick up on their first attempt of the repair and they readily sent in their most skilled, veteran expert, and Moses did the tar & screed repair application perfectly--just flawless.  I am over the moon happy with my floors, & realize that I should have called Floors2Luv a long time ago.

Tony and his team were excellent from the start. Got a great priced quote the same day after measuring and work began the following week. Installed real wood that perfectly matched the existing. Will hire Tony and his team again when any floor item is needed. Prompt daily and always kept me informed along the way of the status and progress.

unknown

The crew was on time and texted the first day when they were running a bit late due to weather. They did what they said, no problems, no surprises. The floors look absolutely fantastic. We love them! I would use this company again because I was so completely satisfied by the work and the price.

We contacted Floors 2 Luv following collection of a list of woodworking contractors on Angie's List. We took quotes from three providers, and Tony gave us the best rate and promised ability to have the job completed under a tight deadline. From start to finish, Tony came to the house everyday to check on the progress of his staff, and advised us on the progress and recommendations for the future maintenance of our new stairs.

It's been about a month, and they still look great. We'd definitely recommend him to our friends and look to Floors 2 Luv for future projects.

I just moved into this townhouse. The previous owners had dogs that destroyed 2 steps on the wooden staircase.  Also, the staircase smelled like dogs, and the steps were worn or scratched.  It took some effort to get Tony to come out for a quote, which wasn't entirely his fault.  The price was reasonable, and I wanted to support a Christian-based company, so I asked him to come back for the job.  Initially, he said that the work would take 2 days because of the time needed to replace the 2 steps and put 2 coats of stain and finish on (including time to dry).  The crew stayed later than planned and managed to get everything done in 1 day with just a brief return visit the next morning.  The 2 damaged steps were replaced with new wood and match the old steps perfectly.  I don't think I was prepared for the dust that I would find all over the house, but I have a brand new hardwood staircase now (aside from a few areas where the stain bled under the tape and onto the white paint)!

Tony Batista responded to a Sunday night email first thing Monday morning with a call and was there within an hour to look at our task and got me an estimate buy the end of that day. Because of an opening in his schedule, they started the next day with half the estimate due on that day. The crew worked very hard - from about 8-6 each day, finishing as promised in 4 1/2 days. The communication and professionalism throughout the project and aftercare communication by email, phone, and texting were exceptional. I was told exactly what to expect in terms of dust and noise.They took care to protect kitchen appliances and granite surface. The job was excellent. There were just a couple tiny imperfections (i'm pretty picky), and they came back immediately and fixed those. Overall, the work was above my expectations, and I would work with Tony again in a heartbeat!

We called Tony for a quote among a few other floor repair companies.  He answered on the first call and was at our house in a few hours even though he was very busy.  We had a few areas that were damaged that needed to be replaced.    He took the time to explain our options and detail *everything* that would happen in the process from the grit sizes to the polyurethane brand.  His crew started a few days later (when it was most convenient for us) and they were on time, friendly, and professional.  Tony was present at our house each day the work occurred.   On a whim, I decided we wanted to opt for a 3rd coat of poly which he accommodated immediately.   The work is absolutely flawless -and this is coming from a very picky customer.
Tony runs his business with integrity and honesty and treated us with respect.  His prices are fair, the work is exceptional, and he is a very easy to talk to and completely transparent.  We've used a lot of contractors during our renovation, however Tony has been the best to work with by far in this process.

Tony Batista came out to give an estimate on the work along with 2 other contractors. We chose Floors 2 Luv because they did a great job of explaining what needed to be done. Although the job was small, Tony took time to evaluate the floor and made suggestions as to the best method to get the floor looking great. He was punctual for both the estimate and the actual work. We really appreciated the follow-up e-mail which contained valuable information for caring for the floor. We would highly  recommend Floors 2 Luv.

The overall job and experience went very well.  Tony was able to come in when another company didn't show up and start work immediately due to his open schedule this particular week.  The price was right, and the work was excellent.  The color matches the rest of my house, and the amount of dust seemed minimal compared to what I expected.  They hung plastic over my appliances and counters to keep dust to a minimum.  Overall job only took a few days, and I had the weekend to let it air out before returning home.   I would definitely recommend their services.

They were very professional.  Tony Batiste (owner) surveyed the floors in my 1950 built house for any problems that would impede the finished product from turning out to be absolutely sound and beautiful.
There was an area in living area that was previously about a 3' x 5' register.  It had been covered with some nonmatching material that felt insecure to me.  Tony put some new wood there.sanded and stained it for a perfect match to the rest of the floor.
There was also an area in hallway that was raised.  Tony advised me to get confirmation that this was not a foundation problem which I did and it turned out not to be. None of the other 2 contractors mentioned this potential problem.
Also, the other contractors wanted the rooms cleared of furniture.  Although I had a couple of friends do this, Floors 2 Luv offers to do this for nominal fee.
I can say I now have Floors I Love.

The work provided by Tony and Floors 2 Luv was exceptional. All of my expectations were met for the work which was quoted and even went above and beyond what was quoted to fix additional minor things around my home. I would highly recommend using them for any of the services which they provided for me and will personally use them again in my future.

It went really well, work was completed in less than 2 hours. They were great! Very professional and fair. I will definitely use them again.

By the time Tony came out to do an estimate on wood floor installation, I have already received two prior estimates.  Tony's straight-forward, no-nonsense, professional demeanor immediately evoked trust, but it wasn't until I saw his quote that I knew his company was the right choice for the job.  Same scope of work, same exact wood and finish, yet his pricing was less than half of what the other two companies quoted!  I was cautiously ecstatic.  He proceeded to tell me that the job would take about 6 days, which I immediately assumed to mean about two weeks because delays invariably occur.
On the first day, Tony's crew showed up promptly at 8 AM and got straight to work.  My fiance and I were in and out of the house all day, running errands and trying to stay out of their way.  We were coming back to the house in the evening around 5:30 PM and were completely flaggerbasted to find the crew still there finishing up for the day.  And to my utter surprise, in place of our stinky, torn-up old carpet, which our two pets have used as their personal playground over the last several years, was a beautiful wood floor.  The entire installation took just one day!  Now of course there was still polishing and staining to be done, but I was impressed with how hard they worked and with the end result of that day.
Even though it was Memorial Day weekend and Monday was a holiday, the crew showed up in the morning to start polishing the floors.  This is when the first delay came - they ran out of something (can't remember the name of the chemical now) and all the stores/suppliers were closed over the holiday, so they had to stop for the day.  Then, we had a bunch of storms come through, and the crew discovered that my third floor balcony door was leaking!  It was impossible to stain the floor properly while it continued getting wet from the rain.  Tony was very responsive and communicative throughout the whole time and alerted me to issues as soon as they arose.  This made for an incredibly efficient project.  On Tuesday they resumed the job with all the supplies on hand and were able to complete the area near the balcony door as it became sufficiently dry in between the rain storms.  Wednesday night they were done and the newly covered floors were drying.  Exactly six days, four if you don't count the weekend when they didn't work.  After the floors were dry, they came back on Friday to put the furniture back in place.
I loved the end result!  The new floors matched so perfectly with my existing wood floors in the living / dining/kitchen areas that I wouldn't be able to tell that they weren't there from the beginning.  The whole look and feel of the place changed (for the better, the much better).  And of course I love not having to look at that nasty carpet anymore!
While this was relatively minor compared to all the things they did great, I wanted to mention that they could have done a better job of putting the furniture back.  When all was said and done, I noticed a large scratch on my bed, which I'm not hugely upset about because the bed is starting to get old, but it still has quite a few years left  and I certainly would have preferred it without the scratch...  Also, when they put the TV stand back together, they didn't put any of the shelves or partitions back in - I know they were ready to be done, but that's just sloppy (this is why I knocked "Professionalism" down a "B").  Now I have to take it completely apart again so I can put back the missing shelves and partitions (not being the one to take it apart in the beginning I'm not sure I know how to put it back together actually!).   On the other hand, when they put the first floor furniture back in the room, they didn't follow our original arrangement and we actually like the new one better, so kept it that way!  So, all in all, great work, with some minor improvements recommended.

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The floors are beautiful and the dust and mess was minimal. The company showed up on time each of the 5 days and cleaned up every evening before leaving.

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I contacted Tony with details for an estimate via email. He provided a ballpark and it was within my budget, so I asked him to come on-site. He was able to schedule within a day or two and was on time. After the holidays passed, I contacted Tony and he was able to fit me in within a week and a half. His team of guys came on time and I have them the key to the house (since it wasn't occupied). They worked diligently. There was an issue with the sander, which I thought would put them behind schedule, however they finished the job is three days, even working Saturday. Not only did they finish one day ahead of time, they finished before the next week. Amazing! Tony communicated well by text and phone the whole job and was very accommodating as a vendor. The finished product was exactly as expected and my husband and I are very satisfied overall with our experience with Floors 2 Luv.