Fencekeeper LLC
About us
FREE ESTIMATES - FenceKeeper specializes in fence staining and installation. We have been in business since 2006. We live for creating the ultimate backyard nirvana to include services ranging from wood, chain link and wrought Iron fence Installation to shaded woodscapes. It’s our #1 priority to make sure your fence looks its best. We train our installers and applicators to provide the highest degree of customer service and quality control. Along with our 3 Year Warranty and special attention to detail we promise to go all out in making your customer experience a great one! We also specialize in concrete/stone cleaning and sealing.
Business highlights
Services we offer
Building wood fences. Fence repair. Fence staining. Staining, Stain, Wood Stain, Wood Staining, Wrought Iron/Ornamental fence restoration i.e. sand, prime and paint
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 17% | ||
| 0% | ||
| 7% | ||
| 5% |
"My name is Sean and I'm the owner of FenceKeeper. I am saddened to hear of this review and really wish you would have given us the opportunity to remedy this for you. Moreover, if what you are saying is true it is an oversight that I would have liked to document and find out how and why it happened so that it never happens again. As I'm sure you know it's impossible for any company to be 100% all the time, however, it is completely possible for a company to honor their word and make good on anything that was done improperly. This would have happened if you would have made your first communication to us in order to give us an opportunity to remedy the situation before going with another contractor. I really wish we have heard about this sooner rather than through an Angie's list review. I apologize for the inconvenience this has called and welcome the opportunity to make it up to you. Sincerely, Sean Sykora FenceKeeper"
"Mr. [Member Name Removed], thank you for the great review. We were very happy you were pleased with our work. We look forward to working with you in the future."
"Glad the weather finally gave us a window to get your project completed. The fence looks great! We look forward to your final review. Thank You Sean Sykora Owner FenceKeeper"
"Thank you for the great review. We look forward to working with you in the future. Sean Sykora Owner FenceKeeper"
"Thank you for the great review. We are proud to have you as a client and look forward to working with you in the future. Sean Sykora Owner FenceKeeper"
"Thank you [Member Name Removed] for the wonderful review. We look forward to working with you in the future."
"Glad the weather finally gave us a window to get your project completed. The fence looks great! We look forward to your final review. Thank You Sean Sykora Owner FenceKeeper"
"Thank you for the great review. We appreciate your business greatly and look forward to being your choice for fencing and wood scapes in the future. Let us know if you need anything."
This was a $99 big deal purchase. It turned out yes and no. I was not as happy with that deal. We did contact each other within a couple of days. They came out and I said I wasn't in any rush for the work so they could let it slide until the beginning of this year. I never heard from them until finally I called them. I was kind of surprised that I had to reach out to them rather than the other way around. I gave them several weeks, it was about two weeks after the first of the year just to set up something. To get an A grade from me they could have called me back when I thought they were going to. Secondly, I had asked them to change the gates a little bit, because on both of them you kind of had to lift them up to open them. They leveled them for me, but then there is a little slide lock that goes in there. They were getting ready to leave and I had to get them because I could not lock the gate. That was a little issue. My wife was also unhappy about the fact that on one of the gates they replaced the thing that locks on it and it was not at all like the one they took off. It doesn't slide or anything, in fact, basically it doesn't work unless you buy a padlock and stick it through there. I bought a padlock, but if you had to ask me today where the key was I would have a hard time putting my hands on it. It kind of sticks out from the gate so I asked him about it and he said that is what they used now, but I was not very thrilled by it. I was expecting something that was reasonably flush with the latch that they replaced which was there originally. I had not seen a latch like that before. When they came out to look at what needed to be done they were very punctual. When it came time to perform the work they basically I had to stay home all day for them. I was not very happy with their punctuality. They did try to come out, apparently, but they did not have some equipment they needed.
"Thank you for the review. We apologize for the lack of responsiveness. The latch that we use is the best in the industry. You can lock the gate from inside of the yard without the need for a padlock. If you like, we would be glad to come out and walk you through the function of the latch. If you need anything further please do not hesitate to call. I'm the owner and will make it my personal goal to make sure you are taken care of."
"We have been in communication with you several times regarding the unfortunate overcharge with no reply. This is what prolonged the refund. This happen because the payment was submitted twice. Not because of a glitch. Either way it was unfortunate and we have corrected the problem and would like to make it up to you if you ever feel generous enough to give us a second chance. We have refunded the full amount and apologize for the inconvenience greatly!"
"Thank your for your review. Although it is not what we strive for, there would not be a way for us to remedy this situation without your feedback. First, I want to ensure you that upselling you on any additional services is not our intention. It is our customer's experience that means the most to us. We perform this service/deal for the opportunity to excel our reviews by maintaining excellent customer service. We achieve this by making it our job to do what is best for you and your fence. Many of the fences throughout Houston and surrounding areas are deprived of the essential oil they need to prolong their life span, thus, providing you with a proposal for cleaning and staining of your fence is very typical. With that being said, we want to focus on your needs to ensure you get the results and service you paid for. I am the owner and will be contacting you personally to set up a time to look at your fence and the work that was done. If I find that we did not perform the work that you paid for we will not only do the work but we will reimburse you 100%. We live through our customer reviews, thus, it would be foolish not to put our customers first. Please look for an email and call today. Sincerely, Sean [hyperlink removed] 281-222-8274"
Licensing
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