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FANTASTIC CARPET SERVICE

Carpet Cleaning, Flooring Sales and Installation, Carpet Sales and Installation,

About us

Family owned and operated, Fantastic Carpet Services specializes in the care of fine fabrics, Oriental and all types of area rugs. Our personable and professional team is always working for your satisfaction, regardless of the job. We are Gold Star Award Winners with the Better Business Bureau, and we are insured for your protection.

Business highlights

46 years of trusted experience
Emergency Services Offered

Services we offer

SALES, INSTALLATION & REPAIR OF CARPET, TILE AND HARDWOOD FLOORING. CARPET CLEANING, RESTORATION WORK, ORIENTAL RUGS, DRAPERIES, & CHANDELIER CLEANING. TILE & GROUT CLEANING GRANITE COUNTERTOP INSTALLATION PAINTING SERVICES

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.723 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
4%
3
4%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-23 of 23 reviews

ANNE Y.
09/2018
5.0
carpet cleaners
  + -1 more
Rugs were cleaned - delivery waited until I had a sufficiently repaired home to put them in.
Description of Work: Two area rugs cleaned post flooding

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JEFF B.
05/2017
5.0
carpet cleaners
  + -1 more
Very happy with results
Description of Work: Cleaned 1 large wool rug 1 small wool rug and one very small silk rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melinda E.
08/2016
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: Still waiting a month later for seam repair on carpet they installed. They say they will be here a certain day and are no shows, they say they will call to reschedule and they do not. Very disappointed with this company.
Rating CategoryRating out of 5

Keith S.
09/2015
5.0
carpet cleaners, ceramic tile, flooring contractor, oriental rug cleaning
  + 2 more
They were great. They did excellent work an were courteous and professional.
Description of Work: Cleaned 2 rooms of carpet and removed pet stains and they also did the stair runner. They also cleaned the tile and grout in 2 bathrooms and the laundry room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

S J.
09/2015
5.0
carpet installation, carpet cleaners, flooring contractor, hardwood floor, oriental rug cleaning
  + 3 more
The floors are beautiful! Jim explained everything before the work began. I had no surprises. The time frame was as promised.The workers were always prompt and courteous. Jim was always available and was easy to work with. I plan to use Fantastic Carpets again when I replace the carpet upstairs. I would highly recommend this company for your new floors or carpet cleaning needs. Very happy customer!
Description of Work: Installed hardwood floors downstairs, cleaned area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,957

Jackie S.
05/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Melissa M.
08/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
His team was punctual and efficient. Jim oversaw all work personally and used people he knew very well from years of experience with them. The workers were pleasant and polite. They cleaned up after their parts of the work was done. The workmanship was excellent.
Description of Work: Replaced kitchen counters and backsplashes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Victoria R.
08/2014
5.0
carpet cleaners, flooring contractor, hardwood floor
  + 1 more
Jim et.al have always done a good job for me. I have been using them for many years. I used to have carpet in all my bedrooms and had them cleaned regularly. I had the carpet replaced with hard wood a couple of years ago so I don't need their service as much as I used to. However, recently they cleaned an area rug that my daughter gave me. They did a great job and the rug looks beautiful. They clean the carpets at my daughter's house and they do a good job there as well. Also, Jim had an area rug made for her that was exactly what she wanted at a price better than she was able to get elsewhere.
Description of Work: Cleaned an area rug.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

MATTHEW H.
07/2014
5.0
carpet installation
  + -1 more
Jim (owner) came on-site with the installer. Both men were courteous, professional and skilled at the task. We will definitely call them again.
Description of Work: Installed runner on wood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from FANTASTIC CARPET SERVICE
Thank you for the kind words. We appreciate your business and are happy to hear you are pleased with the results. Customer satisfaction is of utmost importance to us! Without satisfied customers like yourself ,we honestly have nothing at all. Hope to see you again soon. Jim

Katherine A.
02/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
We took the rug to their location for service. Service was to be completed in 1 week. However, due to poor drying conditions caused by the extremely cold weather, it was delayed a couple days. That was not a problem and we totally understood. We picked up our beautifully cleaned rug a few days later.
Description of Work: Fantastic Carpet Service cleaned a 10X13 area rug for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Response from FANTASTIC CARPET SERVICE
We take great pride in our area rug cleaning & the process we use when doing so. There are always variables that come into play when part of that process depends upon mother nature & we do appreciate the patience of our clients. We believe the extra time & care we put into our rug cleaning, as well as any of our services, speaks for itself as customer satisfaction is key to our success for all their future needs.

Rosemary K.
07/2012
5.0
carpet installation
  + -1 more
The visit and work went extremely well. The repairs were done in a very efficient manner. We got to know each other and I felt very comfortable with the way he worked. His expertize showed in the way he went to work on the areas we agreed upon having repaired on his 1st visit and the quickness with which he was able to do the repairs.
Description of Work: I showed all the areas that the cats we are fostering had torn up in several different entry ways with the understanding that I would need separate quotes on each of the areas due to limited finances. I received very courteous service and reasonable quotes. We agreed to have the master bedroom, bathroom and closet repaired at this time and the within a month or 2 I will call and arrange for a 2nd visit and the remaining repairs will be done at that time.I would highly recommend Fantastic Carpet Service to anyone. They are professional and treated my repairs as if it were as important as a larger job would be. Rosemary K

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from FANTASTIC CARPET SERVICE
We always appreciate when a customer is not only happy with the work we do for them but also feel comfortable in talking to us about any future needs they may be negotiating on having done.

Luis L.
04/2012
5.0
carpet cleaners
  + -1 more
They were referred to me. I was happy with what they did.
Description of Work: They cleaned and repaired a couple of carpets in our bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from FANTASTIC CARPET SERVICE
Referrals are a vital part of our business & any job we do in a customer's home is a very important to us, no matter how big or small. We thank our customer who refers us future clients very much & appreciate the feedback on our services.

Stephen J.
11/2011
5.0
carpet cleaners, carpet installation, flooring contractor
  + 1 more
We had some badly damaged carpet that needed to be replaced. I had used Jim, and Fantastic Carpet Svcs. many times before for cleaning and minor repairs so I called him for a quote. Since we were only replacing carpet in one room he needed to match it, and he found the exact brand, color, and grade, and completed a seemless match of the carpet. As always he was prompt and reasonably priced.
Description of Work: Jim replaced damaged carpet in one room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Angela M. L.
04/2011
5.0
carpet cleaners
  + -1 more
They did a really good job. They were on time. They used one of those indoor kinds of steam cleaner that was in their van and they had a really good one. They did the cleaning under the furniture. They knew they did the stuff up, off the floor and put the foam under it. They got all the stains out. While he was there, he looked at my tile and gave me an estimate on that. There was just one guy, he did it all. He was very nice and very knowledgeable. They were little bit expensive; but they were worth it.
Description of Work: Fantastic Carpet Service did carpet cleaning earlier this year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ANTHONY R.
06/2010
5.0
carpet cleaners
  + -1 more
David arrived on time and eager to get started... maybe because it was a Friday. Anyway, before I knew it, he was done (a little over an hour). The carpet not only looked outstanding, the smell was quite pleasant. David left my home the way it was when he arrived, will kept and clean. He left know marks on my walls or trash behind. Also, David spent a few minutes running down the dos and don'ts, until my carpet would dry. Good work for a very reasonable price, enough said!
Description of Work: Carpet cleaned in 4 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

ANNE M.
04/2010
5.0
carpet cleaners
  + -1 more
They are very punctual and tidey. They clean up after themselves, and they care about customer safety. I have used them for over 20 years. They are family owned and courtous. It's usually 1 of 2 people, and it is great to see the same people working on my house. They are also very trustworthy. I had a coffee stain reappear, and he came out again to fix the problem.
Description of Work: They steam cleaned our master bedroom and adjoining television room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Diana R.
10/2009
5.0
carpet cleaners
  + -1 more
They are very helpful as far as moving pieces of heavy furniture are concerned, so that they can take the rugs. They also help me put them back after they have cleaned the rugs. They are very accommodating and very professional. They even make specialty rugs for you and bind the edges.
Description of Work: I have used them a few times to clean some oriental rugs for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

WALLACE G.
08/2009
5.0
flooring contractor, hardwood floor
  + 0 more
He was good. He installed the flooring I bought and also re-finished the kitchen flooring. The contractor he used, the subcontractor, was very prompt, protective of the other areas of my house and did not leave a mess. He picked up all of his stuff leaving things clean and tidy.
Description of Work: They installed our hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

ROBERT L.
04/2009
5.0
carpet cleaners
  + -1 more
The employee was very friendly. He knew how to measure, He eyeballed the price and it ended up being accurate. The owner came out to do the project himself. The only thing was I thought he would move a piece of furniture away, but he cleaned around it instead. I later realized that the customer has to move the furniture if you want it moved.
Description of Work: Fantastic Carpet Services stretched carpet in one bedroom, cleaned carpet in two bedrooms and took an area of carpet away to be cleaned.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$627

02/2006
5.0
carpet cleaners
  + -1 more
For a reasonable price, they do a great job. Also, they're open to negotiating on the price. When needed, they come right on time and quickly, move any furniture carefully and get rid of all stains. They also call back afterwards to see if we're satisfied with their work. I'm very happy with them.
Description of Work: Fantastic comes and cleans all our carpets for eight houses, which I rent and also my own home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

12/2005
5.0
carpet cleaners
  + -1 more
David cleaned three large rooms of the upstairs portion of my home and did a fantastic job. He is very neat and does a thorough cleaning job. I did not have to ask him to go back and redo anything, as he did it right the first time. His price seemed reasonable and he came right on time. I've used this company for about the last five years and plan to continue using them.
Description of Work: Fantastic Carpet cleaned the entire second floor of my residence.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

12/2005
3.0
carpet cleaners
  + -1 more
Well, all I can really say is that Fantastic did not really work out for me. First off, the stains were still there, even after they did the work. This led me to hiring another company. When they did the carpet, they did not protect my furniture. The main reason I called them is because they are supposed to move your furniture. I am an old woman & cannot do that kind of labor. After scrubbing the rugs, they never came back when the rugs dried, & I am not very pleased with them at all.
Description of Work: Fantastic Carpet was hired to come & remove some severe staining on my rugs. I called them because I am old, & needed someone to move the furniture & put it back when the carpets dried.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$75

07/2004
4.0
carpet cleaners
  + -1 more
PRICE WAS FAIR, ONLY A FEW DOLLARS MORE THAN COMPETITION. I CHOSE THEM BECAUSE THEY HAVE BEEN AROUND A FEW YEARS.
Description of Work: STEAM CLEANED MY LIVING ROOM & BEDROOM.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$95

    Contact information

    8950 W PARK DR STE 201-2, Houston, TX 77063

    www.fantasticcarpetservices.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    10:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Oriental Rug Cleaning,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile,
    Interior Painting,
    Exterior Painting

    FAQ

    FANTASTIC CARPET SERVICE is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: 10:00 AM - 2:00 PM

    FANTASTIC CARPET SERVICE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, FANTASTIC CARPET SERVICE offers free project estimates.
    No, FANTASTIC CARPET SERVICE does not offer eco-friendly accreditations.
    Yes, FANTASTIC CARPET SERVICE offers a 0% senior discount.
    Yes, FANTASTIC CARPET SERVICE offers emergency services.
    Yes, FANTASTIC CARPET SERVICE offers warranties.
    FANTASTIC CARPET SERVICE offers the following services: SALES, INSTALLATION & REPAIR OF CARPET, TILE AND HARDWOOD FLOORING. CARPET CLEANING, RESTORATION WORK, ORIENTAL RUGS, DRAPERIES, & CHANDELIER CLEANING. TILE & GROUT CLEANING GRANITE COUNTERTOP INSTALLATION PAINTING SERVICES

    Contact information

    8950 W PARK DR STE 201-2, Houston, TX 77063

    www.fantasticcarpetservices.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    10:00 AM - 2:00 PM