Factory Appliance Service
About us
Family run business serving the Houston area from The Woodlands to Galveston
Business highlights
Services we offer
professional authorized appliance service carry in service at our location buit in appliance specialist sub zero trained experts
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 11% | ||
| 11% | ||
| 5% | ||
| 11% |
I did not like them. The reason I used them is because there was some damage to one of my appliances when the guys were doing work in my kitchen. My contractor used this company to come out to do work. They couldn't really fix it. They told me they were going to order a part, what I considered a simple part it was taking a week or more to get the part. I was so upset my contractor brought me a new dishwasher, but when the guy was here looking at my dishwasher, I mentioned the dryer because I was having a problem with it. He just looked at the dryer and just because of the age he said he could not do anything about it. They were not very responsive getting a part in a timely manner.
too many issues to go into detail.
didn't show up twice.
rude
gave wrong information twice
4th person finally fixed it. He was very good. Rob.
I have given great detail to both Samsung and Sears.
They are so bad I will pay for any future repairs rather than use A&E Factory service.
requested service and Heiman came in promptly. He examined the
dishwasher thoroughly and located the origin of the problem. I still
noticed some bubbles after he left. I was convinced that the dispenser
was leaking. I called his office, placed an order for a jet clean
dispenser, and asked Heiman to install it. Heiman returned promptly with
the new dispenser but showed me everything was actually working
properly. He was very patient and walked me through every step of the
testing. He was indeed right. The dispenser was not leaking. He could
have installed the new dispenser and charged me part and labor. Instead,
he was honest and did not charge me anything for the second visit. It
is rare these days to find an appliance technician who is competent,
reliable, professional, and who puts customers' interest first.
Licensing
State Contractor License Requirements
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