Eric's Car Care
About us
Your vehicle is in safe hands with our qualified mechanics. Eric's Car Care provides expert service for an affordable price. Let us handle all of your car care needs with our reliable automotive repair service.
Business highlights
35 years of experience
Services we offer
& inspection, Auto repair - oil change, air conditioning, brake, computer diagnostic, electrical repair, front end repair, tune up
Accepted Payment Methods
- CreditCard
Reviews
4.632 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 9% |
Showing 1-25 of 32 reviews
William L.
Jul 2016
I have been using Eric's Car Care since the day they opened for business years ago. They are honest, dependable, and enjoyable to do business with. Our family has 4 vehicles and we use Eric's 100% of the time for oil changes, state inspection, battery replacement, flat tires and repairs. Never once have they let me down with their service. They are prompt! Sam the manager is first class and will always shoot straight with you about any possible repairs you need. If there is a major repair such as transmission replacement, ac replacement, etc., that you might need Sam will point you in the right direction. We are fortunante to have Eric's Car Care in our neighborhood.
Elsa A.
Jun 2016
i am using Eric's for all my automotive work on my 2001 PT Cruiser; they are responsive to my questions, and keep me informed as to price and timing for anything i need done.
I brought my car in the early am; about an hour after i came in, they told me they were waiting for the necessary part, and they finished with both the repair in the inspection in about 2.5 hours after my arrival, very workable to my way of thinking.
I chose to wait, but they offered several times to give me a ride home.
I feel that in a world of sometimes not so reliable automotive repair shops that they stand head and shoulders above the majority. i will continue to bring my car to them for all my repair/maintenance needs.
I brought my car in the early am; about an hour after i came in, they told me they were waiting for the necessary part, and they finished with both the repair in the inspection in about 2.5 hours after my arrival, very workable to my way of thinking.
I chose to wait, but they offered several times to give me a ride home.
I feel that in a world of sometimes not so reliable automotive repair shops that they stand head and shoulders above the majority. i will continue to bring my car to them for all my repair/maintenance needs.
Scott G.
Mar 2016
They checked out a noise that seemed like it would a big problem and
diagnosed it as something primarily cosmetic instead, then fixed it. Did
that and also an inspection for under $80! I was very happy and will
definitely use them again.
diagnosed it as something primarily cosmetic instead, then fixed it. Did
that and also an inspection for under $80! I was very happy and will
definitely use them again.
Lynn M.
Nov 2015
My husband used Eric's recently for his car inspection and he said they were very professional and helped him with a problem regarding his inspection and registration stickers (under the new system of one sticker). So, instead of going to my Mobil station around the corner as they have changed management, I thought I would try Eric's. I was immediately greeted by the gentleman behind the counter and he told me it would take about 45 minutes to an hour to have an inspection as there was one car being inspected and two cars waiting. I had come prepared with a project to do and a book to read, so I said no problem. They had several chairs to sit at and a restroom (nice to know!). My car was indeed ready in about one hour or a little less and he explained the new one-sticker inspection and registration system.
The part I really want to share is how I noted all customers were being handled: Professionally. Each person who came in behind me (and there were many), whether he/she was seeking an oil change, a tire repair, an inspection, etc., was immediately greeted (a "ding" sounds when someone comes in the door and they hear this in the garage). Each time, the man behind the counter checked with the workers for an up-to-date time frame and came back and relayed that information (which was typically 45 to 60 minutes as they were busy). Due to his honest time assessment, some customers opted to leave or come back at another time. I liked that Eric's was honest about the wait, even if it meant they lost some business.
The only thing they probably need is a bigger waiting area. I opted not to leave my seat as I chose to wait there, for fear of someone snagging it, but there is also, within walking distance, a Smoothie King and a Fresh Market where you can sit and wait and have a smoothie or coffee, or a bite to eat. If you opted to do that, they will call you on your cell phone when your car is ready.
Response from Eric's Car Care
"We strive to take care of our customers as quickly as possible with quality service. We do get backed up a little once in awhile but we try very hard to respect our customers time and keep them rolling as quick as we can. Thank you for your feedback. See you soon."
Victor R.
Sep 2015
unknown
Response from Eric's Car Care
"Thank you Vick........."
Dawn P.
Aug 2015
I was way past due for an oil change and an inspection. My car failed the inspection and it turned out that the work that I needed to have done would have meant around $800 for just the new parts, however before even calling me about the repair Sam located rebuilt parts which were half the cost and a much more appropriate option for my 14 year old high mileage car. When he called me about the repairs, he presented me with the facts and the options. My car was ready the next day, the mechanic did a really good job, it is running great and not only did it pass the emissions part of the test, but he also shined up my headlight covers so I was good to go on the safety check also. They didn't have an Angie's list coupon but they did have a coupon at their website that I used to take a little sting out of the bill. Everyone that I interacted with at Eric's was nice, I left feeling like I had been treated fairly and I would use them again.
Response from Eric's Car Care
"We always take concern for our pricing to our customers. We work closley with all of our vendors to insure that we have a quality part at a reasonable price. We try very hard not to install lesser quality parts to insure a proper and lasting repair. We realize that vehicles never break at the most convinient times and the cost of repairs can sometimes be more than expected. We are very fair with our prices. Thank you."
Elsa A.
Jul 2015
I haven't really dealt with them beyond this one experience. I assume that everything they've done is fine.
Response from Eric's Car Care
"We stand behind our warranty with no questions asked. Thank you for your thoughts."
Sandra B.
Nov 2014
My car was making noise every time I used the brake, so I guessed the brake pads needed to be replaced. I went to Eric's Car Care as it was close to my home and I use them to change my oil. However, because I have some relatives in town and I did not stay, just call them later on to check on them. When I called they told me the brake rotors needed to be replaced beside the pads, which I agreed and I asked them to do a oil change as well. The technician told me were $600 dlls, which I did think he was joking, but sure enough when I went to pick up my car, $600 dlls were charged for the oil change and the change of ONLY TWO of the brake rotors & pads!!!
Next month, the noise came back, of course, I did not return to Eric's Car Care, I took it with someone else and it cost me only $100 dlls to change the other two brake rotors & pads.
I am not going back with this thieves anymore!!!
Next month, the noise came back, of course, I did not return to Eric's Car Care, I took it with someone else and it cost me only $100 dlls to change the other two brake rotors & pads.
I am not going back with this thieves anymore!!!
Response from Eric's Car Care
"Thank you for taking the time to comment on our service.Let me start by saying that we are NOT thieves.Your vehicle came in with scored rotors and worn out REAR brake pads..As far as your front brake pads needing to be replaced for $100.00 your technician used the cheapest brake pads available on the market Eric's car care uses the best parts.avaialable .Again thank you and have a great day."
Medhavi J.
Aug 2014
I have been coming to this location for more than 10 years. They have serviced all my vehicles without issues. Sam has always been very responsive to my questions and concerns. Most often I go for oil changes, batteries, state inspections, and engine light problems. They have also changed a radiator for me. Long time mechanics don't turn over so that a good sign too
Response from Eric's Car Care
"We love all of our customers and Thank you for being one!"
Wendy R.
Aug 2014
unknown
Response from Eric's Car Care
"Thank yo so much for your trust in our company."
William B.
Jun 2014
I used to live near there. I am about a mile away now but I still go there because they have good ratings on Angie’s List and my AC was repaired a couple of years ago and they did a very good job. I did not try different service providers because I was satisfied with their service. There was one place within that area that I did go to for an oil change but I never went back.
Response from Eric's Car Care
"Eric's car care would like to thank you for your kind word's. We are looking forward to see you in your next service. Thank you again."
Wenjia L.
Jun 2014
unknown
Response from Eric's Car Care
"THANK YOU AND WE APPRECIATE YOUR BUSINESS."
J H.
May 2014
I've been here before for a state inspection. They are punctual and professional.
Response from Eric's Car Care
"Thank you for your review ..And thank you for giving us the opportunity to service your vehicle. SEE YOU IN THE NEXT SERVICE."
GARY R.
Jan 2014
.
Response from Eric's Car Care
"THANK YOU .. WE APPRECIATE YOUR BUSINESS."
MILLIE F.
Nov 2013
They are very timely and are quick on the job. They are the most punctual people I have ever met. You can either wait there or drop your car off. They had a great AC guy that was knowledgeable. They are good people and pay attention to the details. They deliver what they say they will and at the price they quote. They are very customer friendly and their prices are reasonable as well. You always see the same faces and there is low turnover.
Response from Eric's Car Care
"Eric's car care team would like to thank you for taking the time to write this review. WE APPRECIATE YOUR BUSINESS."
F R.
Oct 2013
Spent over a week looking for the switch. Finally found it. Installed the switch in an afternoon. Very pleased with the work.
Response from Eric's Car Care
"Eric's car care would like to thank you for giving us the opportunity to service your vehicle and we are looking forward to see you next service. thank you again."
Janet L.
Sep 2013
Eric's Car Care always does an excellent job with fair prices. My husband and I have always found them to be very honest and helpful when it comes to car maintenance. They've been at this location for many years and we've used them about as long as they've been there. I would highly recommend them to everyone.
Ask for Sam, the manager. He'll take good care of you.
Ask for Sam, the manager. He'll take good care of you.
Response from Eric's Car Care
"Thank you for your kind word's and taking the time to write the review. we appreciate your business."
Paula H.
Sep 2013
No specific comment regarding my most recent service, which was unremarkable... I am simply happy to vouch for the folks at Eric's Exxon based on them having been my "go-to" place to fix my cars since 1998. I absolutely trust them. They price fairly, do a great job, and are extremely professional. Sam and the other folks in the shop are a delight to interact with. They will continue to be my auto shop as long as they are in existence!
Response from Eric's Car Care
"Thank you for your comment's and we appreciate your business."
Jordan K.
Mar 2013
My most recent experience at Eric's Car Care will definitely be my last. Most of the mechanics are good but the manager, Sam, has lost my business forever, as well as many others that I know of.. I used to go here for every mechanical issue because I lived conveniently nearby. The last time I was there was for a radiator issue. While dropping off the vehicle, a disagreement developed between Sam and myself because he felt that I was going around the system and trying to get free work. This was clearly not the case as I was dropping off the car for the night in order for it to be fixed ON THE CLOCK the next day. The manager, Sam, proceeded to become very rude, to the extent of MOCKING me about my military service. Once I felt that he was taking it too far, I asked for the owner's name and number so I could take the issue up with him. Sam did everything possible to avoid giving me the requested information. He eventually wrote just the owner's name on a card and THREW it to the ground for me to pick up myself. (Keep in mind that there were other customers watching the entire thing) To top off the situation, as he was walking towards the garage door, he SPIT back towards me, not on me, before he exited. Regardless of what he and I originally disagreed on, his actions were extremely disrespectful and unquestionably outrageous, especially as the MANAGER who is supposed to represent the company overall. If he would have just given me the owner's information when I originally requested it then the whole thing could have been avoided. I DO NOT RECOMMEND THIS SHOP TO ANYONE.
Response from Eric's Car Care
"(Member name removed) Thank you for your review..Obviously you have a problem with the store manager. So lets tell his side of the story. First of all when a customer comes to our shop they usually come through front lobby and tell us about their concerns . then a work order will be assigned to a technician for diagnostic then estimate will be presented to the customer for approval. This is the right way to cunduct business in a repair shop. However in your case.. You came in the day before and ask for the GOOD MECHANIC which you are absolutely right we do have good mechanic's so thank you for that , when you were asked if you need help you said NO. The next day you came by and parked your truck across the parking lot and came out wiyh your girlfriend and walked directly to the mecanic's bay.then suddenly he is under the hood of your truck(adding coolant & seal tap's) which these are part's that should be paid for. the mechanic proceeded to start working on your girlfriends car( parked in our lot all day whith no key's or information) , after approximately 45 minutes the hood's were closed & he handed you the key then the car were gone. No paper work , no diag & NO CHARGE $00.00. When the manager (Sam) was asking the mechanic about what is going on you jumped into the discussion to defend THE GOOD MECHANIC. when you mentioned your military background which realy had nothing to do with any thing it was no MOCKING and you can't go around USING YOUR MILITARY BACKGROUND TO GO AROUND MANAGMENT. You would come as any customer and ask if there are military discounts and if our policy is not to your liking you do have the right to do buisness elsewhere. when a conversation between a Manager and Employee about the situation you should have stayed out of that. So lets be truthfull here if all had been done through the front door ..NONE of this would of happened and you would be one of our VERY long list of GREAT customr's. Thank you / Management"
JULANE K.
Mar 2013
Very fine experience, as always.
Eva A.
Mar 2013
I was comfortable waiting, the waiting room was small, bur adequate, free paper and was out in 15 minutes.
Response from Eric's Car Care
"Thank you (Member name removed)"
Carrie P.
Sep 2012
In general, I felt like things went well over the years. They appear to go out of their way for customer service. They pretend to give low costs (I actually found out that wasn't true, they are pretty expensive), and be very responsive.
However, I called about a potential mistake on their part, and I spoke to the manager, Sam. I didn't attack, or even expect them to figure it out for me (part of it was my mistake for not following it up earlier), I just needed a little assistance figuring out the problem at hand. Sam went on the attack without taking my name, finding out what I was asking for or looking up my history with them. I didn't even get my question out of my mouth before being called a liar. I was in absolute shock, I didn't expect to be attacked, called a liar at 8am when calling a company I expected to be rational. When I asked for the manager, after a slew of verbal abuse, Sam informed me he was the manager. When I asked to speak to the owner, Sam hung up on me!
He hung up on me. Without any cause, what so ever. I didn't shout, scream, swear. I was defensive and trying to explain myself and feeling emotional, but nothing out of proportion to the conversation.
I called right back and spoke to Chris, who was polite, but didn't really offer to do much, and didn't call me back as promised. By then, honestly, I was in tears. I wish I had "held it together", but that was very difficult and very inappropriate. I received no apology, no offer to help, no advice. Just verbal abuse.
I prefer shopping at small businesses, but I found their rates to be 30% higher then chains. Its worth noting. I might pay for that for service an...but obviously I didn't get good service when their was a problem.
We will not be using them again.
However, I called about a potential mistake on their part, and I spoke to the manager, Sam. I didn't attack, or even expect them to figure it out for me (part of it was my mistake for not following it up earlier), I just needed a little assistance figuring out the problem at hand. Sam went on the attack without taking my name, finding out what I was asking for or looking up my history with them. I didn't even get my question out of my mouth before being called a liar. I was in absolute shock, I didn't expect to be attacked, called a liar at 8am when calling a company I expected to be rational. When I asked for the manager, after a slew of verbal abuse, Sam informed me he was the manager. When I asked to speak to the owner, Sam hung up on me!
He hung up on me. Without any cause, what so ever. I didn't shout, scream, swear. I was defensive and trying to explain myself and feeling emotional, but nothing out of proportion to the conversation.
I called right back and spoke to Chris, who was polite, but didn't really offer to do much, and didn't call me back as promised. By then, honestly, I was in tears. I wish I had "held it together", but that was very difficult and very inappropriate. I received no apology, no offer to help, no advice. Just verbal abuse.
I prefer shopping at small businesses, but I found their rates to be 30% higher then chains. Its worth noting. I might pay for that for service an...but obviously I didn't get good service when their was a problem.
We will not be using them again.
Response from Eric's Car Care
"First of all thank you for taking the time to write the review. however we have listen to your problem but you just didn' like the answer. We do not have your donut spare tire in our shop. we hav no reason to keep it from you.by accusing us of steeling your spare tire did not help the conversation to go any longer. we are sorry for your truble & I wish it was any thing i can do to help you. we have serviced both of your vehicle for year's & never had an issue. In regard to our service & price's ..we choose to use O.E parts on our customer's vehicle's & we take pride in our work & be able to cover the warranty . our business is built on honesty & integrity Again i hope you accept my opology & good luck."
Roger P.
Aug 2012
Dropped car off around 11:00 and indicated I would pick it up when done. They called me promptly at 1:30 and I picked up my car.
People were professional and friendly. Only issue was they performed an unrequested oil change (my car uses a special oil additive which they did not have and warranties the engine). The oil still had 800 miles on it.
They did not charge me for the oil change.
I do like these people and they were friendly but they should have asked me before changing the oil.
People were professional and friendly. Only issue was they performed an unrequested oil change (my car uses a special oil additive which they did not have and warranties the engine). The oil still had 800 miles on it.
They did not charge me for the oil change.
I do like these people and they were friendly but they should have asked me before changing the oil.
Response from Eric's Car Care
"We would like to thank you for your review. Also I apologize for any human error during the service. By telling us how we are doing it help us to improve and be able to serve our customer's better. ... Thank you again for your comment's..."
Kara N.
Jul 2012
This is the second year I came here for my auto inspection. The office is clean, the people are friendly and professional. There is an atmosphere of respect and courtesy. I asked him an additional question about my dashboard, the owner looked at it and helped me for free. They are good people.
Response from Eric's Car Care
"Hello .. Eric's car care team would like to thank you for taking the time to wright this review.We appreciate your business."
Terri K.
Jul 2011
Fantastic!!
Response from Eric's Car Care
"Thank you for your kind word's. Eric's car care will always be there for your automotive service need's."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Eric's Car Care is currently rated 4.6 overall out of 5.
Eric's Car Care accepts the following forms of payment: CreditCard
No, Eric's Car Care does not offer free project estimates.
No, Eric's Car Care does not offer eco-friendly accreditations.
No, Eric's Car Care does not offer a senior discount.
No, Eric's Car Care does not offer emergency services.
No, Eric's Car Care does not offer warranties.