Dr Energy Saver South Texas

My ceiling in my store was giving way as my landlord hasn't kept the roof in tact. I googled and found John and explained that I needed help immediately or the ceiling was going to collapse all over my merchandise. I asked if he could promise that he'd come the next day. (I called at around 3:00 in the afternoon)! He came within 5 hours, even though he was on the other side of the metroplex. He actually stopped by on his way to dinner and texted that he would get someone to arrive at the business the following morning by 7:30. Sure enough, he and and a helper came, and they worked tirelessly and diligently by cutting the wet insulation out and drained many gallons of water out of it, being careful of the store and had me open by 10:00 am! They came back hours later with a huge roll of batting (vinyl covered insulation) and finished the job by replacing what had gotten wet. Their work was impeccable. I am so grateful to them for their help.

The work was not performed in a professional manner by the assigned crew. Our home was used as a training facility for a new supervisor (two weeks experience) and new crew members. John Bustos was not present at all times to provide guidance to his employees. One of the “experienced” crew members stepped through the ceiling over the two story foyer of our home necessitating dry wall repair, texturing, and painting. The foyer ceiling repair work was not completed to our satisfaction by John Bustos’ personnel. The painter John Bustos had attempting to repair the ceiling was working with a bad diabetic foot on a 20-ft ladder all day and made us anxious since we did not want any injuries. The monetary reimbursement agreed upon before repair work for the damage to the foyer ceiling was started was not honored by John Bustos. Numerous attempts to contact John Bustos to recover the total cost of the ceiling repair work that we were forced to have done by a third party have not been answered. The only way the ceiling can be repaired to original condition is to have all texture removed and new texture applied throughout the foyer and connecting hallway. We believe that work needs to be done and we are due the cost of performing the work. The attic sealing work above the master bedroom and master bathroom was not completed and the cost to seal that attic space should have been deducted from the amount we paid for the total cost of the job. The upstairs closet access to this attic area was not discovered until the work was underway. However, we believe the cost of sealing this area was included in the original price quoted. John Bustos was argumentative and disrespectful to members of our family during the process of the job as we attempted to clarify work plans. He also promised pictures and videos of the work performed, both of which were never received. John Bustos indicated that the corporate Dr. Energy Saver office would furnish a video of the work performed; however, the corporate Dr. Energy Saver office denies ever offering the service of providing videos. Further, the corporate Dr. Energy Saver office indicated John Bustos and STX Efficiency Experts were no longer affiliated with or recommended by Dr. Energy Saver even though John Bustos continued to advertise his company as affiliated with Dr. Energy Saver. We are continuing to experience attic insulation dust inside our home, indicating that the work performed by Dr. Energy Saver of South Texas by STX Efficiency Experts was not successful in eliminating our original reason for contacting this company. We have made numerous unsuccessful attempts to contact John Bustos to receive the agreed upon total refund for damaging our foyer ceiling and reimbursement for not completing the attic sealing work above our master bed and bath rooms.

!they never contacted me or would return calls or emails. They took my money and ran!

See above.