Dirt Free Carpet & Upholstery Cleaning

The first tech that came out was really nice but the beige carpet and furniture turned yellow. the company sent out two big burly guys to assess the problem. They pulled up the carpet in the corner of the living room and said it was cheap carpet and that's why it turned yellow. They didn't put the carpet back down and over the years it has frayed. That was 12 years ago. I would never recommend them.

I paid them to clean the grout in a house I am putting up for sale. They basically use a very loud van mounted pressure washing/vacuum system that smells like a giant lavatory to accomplish this. The short version of the story is that my floor and cabinets were covered in residue after their "residue free" service unsuccessfully cleaned my home, and they damaged my walls by dragging their hoses around corners in the process of cleaning down of of the hallways. Their technician, named Peter, is apparently related to one of the managers and he made such a mess in my home I asked them to send someone different to come back again and fix the mess he made. They sent someone else to come clean the mess up and try my floors again. He was much more careful and did a more thorough job. That being said my grout is still very unevenly cleaned and their pressure washing system began putting holes in my grout, so I will not be asking them to come back a third time. I called to ask them how they wanted to address this and they keep telling me that I have to call at 7am or 5 pm to try to catch their chief technician. I called at 430pm and he had already left for the day. He is not willing to call me back to address the issue, so my next step is to file for a refund with my credit card company because I will have to pay someone else to come clean up after the company I paid to clean my floors. See the photos to see what my home looked like AFTER they cleaned it.

Not well. Had to have them out again to re-do, plus price was way over what was advertised on tv. Technician was extremely arrogant.

The technician was prompt and did the three rooms as requested. Some of the stains came out but not as well as I expected. Overall, they did as good a job as previous cleaner,s but not noticeably better.

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I would use this provider again.

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They charged me $425 and did a horrible job. I should mention that I'm in high rise loft which means they had to use a portable unit. Rather than using that though they used a foam and then just dry rubbed the carpet. Besides not getting the dirt out, it left the carpet very stiff (it's a shag).

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I have been pleased and will only let Paul do my carpets!

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I really enjoyed the carpet cleaning.  They did a nice job. 

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This provider came to the house and had us sign paperwork and pay up front before work was done. This provider did not get the grout clean. He sealed the grout before he even cleaned it. He splattered white stuff all over kitchen. The manager came out and looked at what had happened and stated that he would remove the seal and re-clean the tile. They did remove the white splatter in the kitchen. After cleaning the grout, the seal takes over four hours to dry so we could not see that it wasn't clean until after he was gone.  Also, our house is only a year old and his truck left a big stain on our driveway. I would like to warn people not to sign the agreement before the work is done. I asked for my money back and they have refused. 

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This is the second time we used the service.  No complaints from the first visit.
The tech presented well and went straight to work.  He found some issues which required treatment
to clean (we have animals).  The problems began when we asked how much.
Long story short, the company believes in ?flexible pricing? structures.  A more cynical person might believe they are trying to get everything the market will bear.  You get charged what can be negotiated on the spot. It is not unlike some car purchases I have made. 
I prefer not to deal with such tactics.  A repeat customer should be treated well, not as a onetime source of income to be charged whatever can be had.  Such tactics always leave me feeling a bit slimy and wondering just how much I was taken.
It?s a shame really, they did a good job.  If their pricing was more straightforward we would likely use them regularly.
My suggested tactic would be to allow the tech to arrive then begin negotiations.  Cut their asking price in half and do not budge.  If a deal cannot be made ask them to leave.  They are the ones who are losing time and material.  The game can be played both ways.

DO NOT USE DIRT FREE UNTIL YOU HAVE READ THIS AND OTHER REVIEWS-- BAD!!!

We hired Dirt Free to clean the carpets in a home we had just purchased prior to move in. WISH WE HAD CHECKED THE ANGIE'S LIST REVIEWS FIRST.

1. Paid Premium carpet cleaning price-- lots of marketing hype over their special processes that provide a very clean carpet.

2. When the Dirt Free techs showed up for carpet cleaning they wrote an unsolicited additional proposal for non-requested services totaling over $4,000 for carpet stretching $675, grout cleaning $2500, spot pet treatment, an additional full house pet treatment, etc. No mention in the quote of and quot;filtrationand quot; or a price for cleaning it.

3. We said no to all upcharges except for treating a few pet spots.

4. Approximately 2000 sqft of carpeting including steps were cleaned by a man operating one cleaning wand in about 45 minutes. They were out quickly after I said NO to the extra $4000 quote. We were confused how the work could be done so quickly.

5. After taking a very close look a the work we understood why he was so fast. He ONLY cleaned the middle of the rooms never fully clean the steps.

He did not clean to the trim boards as ALL the other carpet companies we used prior to and since have done and done well. Dirt Free stopped cleaning approximately an 1and quot; to 2and quot; from the trim board leaving a layer of dust, pet hair, etc untouched. WHAT? That was the purpose of cleaning before moving in to remove all that prior to moving in furniture.

6. Called to complain and they sent a tech who said it was and quot;filtrationand quot; at the trim boards all through the house due to the previous owners not changing air filters frequently enough. The tech said he would have to give a special quote charged by the linear foot to clean to the trim and a fee for an enzyme to remove the and quot;filtrationand quot;. I pointed out the dust, pet hair and that I would not pay the additional charge (never mentioned or included in the extra $4000 quote the day of service) until they completed the initial cleaning ALL THE WAY TO THE TRIM BOARDS THROUGHOUT THE HOUSE and we could see if in fact it was and quot;filtrationand quot; as they now claimed.

7. The tech said WE DO NOT CLEAN TO THE TRIM BOARDS. What? I was getting no where so I thanked him and told him I would call the owner and he was gone without cleaning around the trim boards.

8. Talked with the company owner who was quite rude and insistent that the edges of all the carpets would not be cleaned. He sent another tech who said it had to be hand scrubbed as they do not clean to the trim. The tech and gave me quote for approximately $500 to hand clean carpeting only in a few spots. The one spot he finally cleaned to the trim is clean and looks fine-- no dust or pet hair and the dark line at the trim board said to be and quot;filtrationand quot; did not reappear as the tech said it would.

9. I burst out laughing when the second tech said the since I was unhappy with the service owner authorized him to give me 50% off the grout cleaning so it would be $1250 vs. $2500. What? The few areas I need cleaned could be completed by another Angie's List provider for about $300 total. They did not perform a premium priced carpet cleaning service correctly but wanted to charge me $500 more to clean to the walls in just a few spots and then had the nerve to offer another overpriced so-called and quot;discountedand quot; expensive service-- a total of another $1750 pre-tax.

10. Spoke with the owner again. Again he was very rude and told me they do not clean to the trim boards and raised his voice about the cost of sending 2 additional service techs out after the initial job saying he was making no money on this job. I realized I was wasting my breath as he would not do the work completely or properly. There would be no refund so I could pay another company to come in and complete the unfinished work.

11. We then vacuumed and cleaned around all the trim boards ourselves. Lesson learned DO NOT USE DIRT FREE AND CHECK ANGIE'S LIST FIRST!

Bottom line, we will never use this company again, when asked we tell others NOT TO USE THIS COMPANY. For the house we moved from we hired another carpet cleaning company highly rated on Angie's List and they did an amazing job-- all the way to the trim boards for a fraction of what we paid Dirt Free. We also cautioned our realtors about this company as well.

Was quoted $120 at a home show for carpet cleaning 3 rooms of ANY SIZE and stairs. I know how these things go, so I made sure they new the size of the rooms and made them confirm that the was the price valid. I am not exaggerating when I say I triple confirmed. They said yes...we scheduled. I called the day before to move our appointment time and they did not even have us scheduled! I rescheduled and again validated (triple confirmed again) the price and rooms we all included, no exceptions. She confirmed. The guys show up and BOOM - they wanted over $200 and acted like they were doing me a favor to bring it down to $170. I asked them to leave and they decided to and quot;matchand quot;. Here's the issue - they are trained to do this. I could tell from the responses I was getting that they were very rehearsed It almost sounded like they were reading. I would say the entire experience reminded me of dealing with a used car salesman, but that wouldn't be fair to the used car salesman. It was the worst experience I have had with any vendor in years. Will never call them again...obviously.

Abel arrived on time. After a walk through of my home, he got my carpet cleaned within 30 - 45 minutes. Carpet was dry within 3 to 4 hours. Before he left my house, he gave me an estimate to have my other floors cleaned. I thought the estimates were a little high.
I won't be using them again. I will use another company that I have used in the past that will beat them in price for the same work and same quality.