"Hi, We are sorry for the experience you had with our services. We understand how you feel about the situtation but as we tried to explain on the phone this was just a breakdown in communication, not with any intention of not taking responsibility for the broken item. It is a company policy that a tech immediately reports when an accident happens to our office. In this occasion the technician did send a notification to the office and the customer service team unfortunately did not reach out to you in a timely manner. There is no excuse for this delay in communication. Because of this incident, we have made some changes to our staff size to minimize the chances of this breach in communication to happen again. Trust is one of our core business values and we take your feedback very seriously. Our apologies again for your experience with our services and thank you for your valuable feedback."

"We appreciate your kind words. Thank you for allowing us to provide weekly house cleaning services."

"Thank you so much for your amazing review. It was our pleasure to provide the deep cleaning."

"Hi, We believe you have the wrong company. We don't have any records of speaking to you or providing service to you. We'll be happy to take care of your cleaning needs if you are interested please reach out. For now, can you please remove this review? Thank you!"

"Thank you so much for the feedback!"

"Thank you so much for the review! We are so grateful to be cleaning for you for 9 years now. Cleaning your home every two weeks is a blessing!"

"Thank you so much for your kind words. It is awesome to hear we met your expectations from beginning to end. We are happy you have decided to have us on a recurring basis. Thank you! Detail Cleaning Services Team"

"Thank you so much for the review, it really makes a difference for a small business like ours. We are glad to hear that Olga met your expectations! She is amazing and we are thankful to have her in our team. We are grateful to clean for you every two weeks. Best Regards, Detail Cleaning Services Team"

"Thank you so much for your review, we truly appreciate it! We will make sure Olga hears about your feedback, she is one of our best techs. We want to thank you so much for your continued business!"

"Hello, It is so awesome to hear that Guadalupe met your expectations, she is one of our best techs! We will make sure she hears how happy you were with her work. Please let us know when you are ready for another deep cleaning. Many thanks, Detail Cleaning Services Team"