Delta Moving Systems

Shall I start by saying that at least they only lost 1 box and broke 1 lamp? Overall, my biggest complaint is communication. During the sales process they had great communication. After they had picked up my things they had terrible communication. I had them tell me multiple times your stuff is on the next truck will be there in no more than 5 days and then nothing showed up prompting me to call back and get either no answer or a oh, yeah, well it will be sent next time. Do not worry we will call when we load your stuff. Did they call when they loaded my stuff? No! I had to call them and they were like, oh yeah it will be there in three days. Every time they told me it will be there or on the next truck I planned for that - I had people here to help me unpack and set up - and yet every time they were wrong. I would also like to point out that 21 BUSINESS DAYS is ridiculous since truckers work weekends - just say what you mean. They have 27 days to get you your things from the day you want them. I will also be explicit - this service own SIX (6)!!! trucks for the entire country. The one truck covers the entire east coast (except Florida which gets its own truck). So when the truck broke down stuff gets delayed fast. I would work with a larger, more established company next time so their delays do not lead to as much issues with my deliver. I got a quote for only $100 more from a nationwide chain and I do wish I had gone with them.

Things started out well with DMS moving from the Houston, TX area to the Pittsburgh, PA area. A number of guys showed up for wrapping, packing, and loading. We felt good about our choice! At the Pittsburgh end, however, only two guys moved A LOT of furniture and boxes. The one Delta employee (at about 9:30 am) said more guys were on the way. Two local guys appeared at around 2 pm and clearly were not moving professionals. They were dismissed shortly thereafter. One may have put a hit on the front post of the porch and damaged it severely. We rented this home, so repairs have to be made!  I talked with Ray, who set up this move, and we sent photos (below) of the damage. A week or so goes by, and no calls...no emails...no texts. I finally reached Ray on the phone over a week ago, and he said he had read our two emails and saw the damage. Let me check with the insurance company, review the quote you received, and I will get back to you within 48 hours. That was more than a week ago. I have made numerous calls since, but Ray is never available. Their website talks about how secure you can feel knowing that they are fully insured, but it appears to me that I am out $1,195!! There are liars in every business, I suppose, and it appears that I found another.

Took forever and cost

Charged for services never done, many items missing and broken. I called Delta moving and storage and was given a phone number as their insurance company but the number was a resident in Miami. A bogus number in other words. I am still missing my property.

I hired Delta Moving Systems for an in-state move based on a suggestion from HomeAdvisor. DMS got the date of the move incorrect and threatened to make me pay a fee for rescheduling despite the fact that it was their mistake. They then only had 2 movers for the second half of the move and asked me to pay additional money at the 3 movers rate for the extra time it would take them to complete the move. I have asked for a refund and they are refusing to work with me (they offered me $40 compensation for a $2k move). On staff member said he would get back to me and has since refused to answer my calls for 3 weeks. I have never had such an unprofessional moving experience in my life. Use your money elsewhere.

professional, well organized and efficient. I highly recommend Delta Moving Serices.

Hired them to move me from Florida to Houston. Botched the paperwork changing the delivery date and refused to reduce fees and fines related to a missed delivery. Not willing to waive fees on the part of their error.

Nice people to work with for a small cross-country move.

They were very professional

Great

the owners of this company who are immigrants from Israel refused to cover any expenses associate with the move despite that I had insurance that was provided by them. DONT TRUST THEM!! Several expensive pieces of furniture were damaged and a printer (just $60 but the fact is) disappeared. The Owner father and son Orens state that I failed to submit a claim on time despite an undisputable written proof that it was submitted in 3 hrs.

Very pleased in every way. Wouldn't hesitate to recommend.

My experience with Delta Moving Systems  (DMS) was not easy.  However, the personnel at DMS, especially Tammy Oren, Alex, and Darrin Burris, restored my faith in humanity.  So, I write this review in hopes that my experience will help you select the right moving company. I've heard stories of items getting lost and damaged during a move. So, I signed on to a Google website hoping to find a reputable moving company.  Darrin, the sales rep from DMS called within a few hours.  Darrin was professional, kind, and knowledgeable.  He worked with me patiently while I adjusted my items several times.  The price was very reasonable and my friend who checked out Delta's reputation gave me thumbs up.  The packing team that arrived was efficient and fast.   Our new home is in the Colorado mountains, so Delta had to partner with a local moving company to transfer our shipment from an 18 wheeler to a smaller truck.   Alex at Delta Operations kindly worked with us to find a delivery date that worked for us.  We appreciated this accommodation.  The driver called 24 hours ahead. Everything seemed fine until the day of the delivery.  The driver was in a hurry and asked for the remaining balance before he unloaded our shipment.  The driver looked at our outside stairs to the front door, pressed in, and said, if I "take care" of the two movers, he won't charge me extra for the stairs.  I told him that Darrin knew about the outside stairs and assured me that we will not incur extra charges.  Nevertheless, we had prepared a handsome gratuity for the driver and his crew so I acknowledged his over-bearing bullying move with a nod and a smile. At the end of the delivery, we were all surprised to learn that the hardware (ie. the screws) for the bunkbed was missing.  This was disappointing because my husband had specifically cautioned the packers/movers that these are not common hardware and would they please be careful in wrapping them.  Nevertheless, they got lost.  As we all searched for this hardware, the driver called customer service at Delta seeking advice.  No one answered.  The driver said that on Sundays, it will be hard-pressed to get a return call.  What transpired afterward with heated emotions is not something I wish for anyone to experience.   However, the reason why I am writing this review is because of the good-faith commitment and delivery from Tammy Oren, the Operations Manager, and Alex, one of the operations staff.  Understanding with empathy that our bed is of no use without the hardware, they searched high and low to find us the screws.  Our screws were never found but with my husband's guidance, Tammy and Alex found a suitable set on Amazon.  During this waiting period, Tammy reassured us that she personally would do everything in her power to make us whole.   This type of commitment is hard to find in any company, let alone a moving company.  The hardware for the bed arrived and we couldn't be happier to install the bed.   While I had wished for a smooth delivery, the experience I had, especially with Delta Operations, gives me renewed assurance that DMS is a worthy and reliable company.  If you run into trouble, I have faith that DMS will make you whole.  

Going with Delta Moving Systems was the best decision I could make in regards to this move. This was my first time moving, so I really did not know what to expect, and was very nervous in choosing a company. I moved out of a 4 bedroom house in Kingwood Texas and received many quotes from all reputable companies. All the other companies gave me quotes over the phone, all around the same range, but none seemed exact. Delta Moving Systems was the ONLY company that insisted on scheduling an onsite visit, where they can give me an exact estimate. They took the time to explain the difference between a non binding (over the phone estimate) and a binding contract, one that cannot be changed on the day of the pick up as a result of a professional coming prior to the move, to see the exact costs. I liked that a lot. So I decided to schedule the onsite. Ray, the owner, came to my home and what a lovely man! I found myself enjoying his visit. He explained how the process works, how it is calculated by cubic feet and really made sure I felt comfortable with the process, regardless of my decision. I was sold on DMS and closed with Darrin that next day. The moving crew was scheduled to come a month later. Pick up day finally arrived and one word: WOW. Louis and his men came in, so quick, professional and with much care ( I could tell) packed and loaded everything on the truck (Full truck). I couldn't believe my eyes and was really impressed. As I was moving to CA, I knew I had to be patient waiting for my items to arrive. I didn't get a call for about two weeks (I knew they would call once we had a driver set) until Alex called and told me we were loading the truck. Delivery: The driver called 24 hours before he arrived and I was ready. I had no missing items, a little scuff on the back of a chair and one damaged box that had a picture frame in it. This company really did a fantastic job and deserves 10 stars.

I would recommend DMS to anyone who wants to move from TX. Most professional and courteous moving company I have dealt with. I moved from TX to CA and they did an excellent job getting my items on time and without a scratch. Thank you DMS team!

Will update after the move has been completed.

Save yourself an absolute nightmare! From delays in moving to rude customer service reps in their operations department. To add to it extremely rude dispatchers like Alex. Fragile boxes damaged, furniture misplaced. You name it and the experience was horrendous and extreme emotionally draining!

Do not use them. They gave us a quote over the phone. When collecting the items the price went up 20%. They could not deliver the items on the upon agreed day. Did not care if we were with nothing for three weeks. Were very vague about the delivery date. They were not great in communication with us. Items were damaged and upon filing a claim with them. The response was to the damaged coffee table; the table was assembled furniture???? and therefore they had no blame for the damage. I think as a moving company you should know most furniture is assembled. Other items that were damaged were not reimbursed because they were made out of plastic and plastic over time cracks and is weather/heat sensitive. We have moved 12+ times and this was the first time, that it was unpleasant and a nightmare. Very stressful

Professional from beginning to end. Cindy with Delta greeted me and worked with me to collect inventory. I was offered a walk through but we are in our 60's and trying to avoid human contact as much as possible due to covid. We didn't think our house would sell so fast. She quoted us they were not cheap but I did have a couple quotes much higher as well. Honestly I went with them because Cindy was so professional. SHe explained the process and weight and how it works. The movers arrived and did exactly what she said and then we were allowed to go with them to the weigh station to get our final weight. Price was around 12% more but we had more stuff and she explained we can take what we want but any additional items would be slightly more. They picked up Monday and delivered today and all my stuff is in 1 piece. We would recommend Delta to family and friends and if we could give 10 stars we would.

The character limitation prevents me from providing the full, gory details of this nightmarish move but here is the bottom line: I raised each of the concerns to their customer support person, Tammy, the daughter of the owner, and Tracy, who is the 2nd in command. I was told there were no grounds for any of the complaints, not the bait and switch with the low bid; not springing several thousand more in charges on us at 2:30 am without any warning; not the safety concerns with the men working 24+ hours straight; not the way they did the inventory list which could not be checked; not being able to validate the weight; not honoring the $17,720 offer the next day and ending up paying $21,211. PS When I filed a formal complaint with FMCSA I learned that DOT#2277051 came up as â Best Moving and Storage Inc.â not Delta Moving Systems as their documents and website show. So, I do not know how many names the company is operating under. PSS - Their website says they are BBB accredited. That is not true. They lost their accreditation in May 2020. See https://www.bbb.org/us/tx/houston/profile/moving-and-storage-companies/delta-moving-systems-0915-90031481 PSSS - Darrin B., the salesperson, claimed that they had been rated #1 by Angies List in 2019 which is not only untrue, Angieâ s List didnâ t even recognize the company name when I filed the complaint. RUN fast, do not walk to any other company than Delta Moving Systems unless you want to pay nearly double what they quote you. btw...I received 4 other quotes that turned out to be accurate but Darrin convinced me they were overinflated and only his could be trusted because it was based on weight.

Delta team was incredibly organized for my move. The sales representative Eddie and I went on zoom to go over my inventory virtually, since i am still worried about covid. He was very quick to respond to all questions and concerns. On moving day, they were on time. They had three men and they wrapped everything safely with a lot of tape and blankets. I moved from a third floor walk up to a one floor walk up. They worked with each other very easily. No mishaps while carrying any furniture or boxes. They took their time on the stairs so they wouldnâ t fall or trip. They were wearing masks. They loaded up everything so fast. Delivery happen within 4 days!!! They team that delivered was just as great. I would recommend them to anyone I know.

Delta Moving Systems did a great job with my move and I could not have asked for more. My move was very short-notice, but Delta accommodated the move request. My foreman Oscar and his team were incredibly efficient, and they even moved items between storage units for me. I would highly recommend Delta Moving Systems if you need movers in the Houston area.

I spent quite some time getting quotes for our move this November/December. We were fortunate to have flexibility in move date, but I could not find a rate that did not feel like highway robbery! When I called Delta, I was greeted by Tracy. She knew her stuff, was professional, understood my needs and offered me a terrific rate, provided we could move the Saturday after Thanksgiving (she mentioned that scheduling that Saturday was helpful to 'her guys' as it was another job for them during the holidays, which resonated with me). We agreed and she was very responsive each time I reached out with a question. Now, the actual move: Fabian (team lead), Neetmar and Darwin were absolutely MAGNIFICENT. We moved from a third floor apartment and, for some reason, every single piece of furniture we own is ridiculously heavy. Their work was cut out for them! They came showered and "put together" (oddly, another moving company came in for another apartment and that team was FAR inferior in both behavior and presentation). Delta clearly has a standard and these guys were/are terrific advertisement for the company. We enjoyed meeting each of the three, found Fabian as team lead to be exceptionally detailed in his explanation of contract and procedure, and Neetmar and Darwin equally as professional. This move was 7 hours (third floor walk up apartment into two story house). They never stopped and never complained (at least that we could hear, ha!). We will definitely - and confidently - recommend them to others. Thank you, Delta!

The young lady that helped us was very informative and helpful. We wanted to give her 10 stars! Tracy helped us from start to finish. This was our first time moving and my husbands company paid for half of the move cost. We have little ones they picked us up and moved us all in one day. They made sure my kids had beds to sleep in the same night . Luis and his crew helped us so much and the pricing was the best from all the quotes we got. Thank you delta team.

Overall my experience with Delta was better then any other moving company i have ever moved with. From the beginning, the sales rep Camille was professional and informative, she made me feel comfortable booking with her. At pickup, Louis and his crew were extremely fast and professional as well, polite and friendly. Waiting for my items was the hard part, but I knew to expect my delivery date to be about a week; as Camille explained. Tammy the customer service manager was extremely helpful in answering all questions in a timely manner. Then the delivery happened with Wilmer and I couldnâ t have been more delighted to meet him! A nice fella who did a great job. Could tell he cared about my items. Unpacking was easy, nothing missing, minimal damages. Would highly recommend, thank you Delta team!