D & G's Appliance Repair

We had this company come out to fix Kichenaid oven door that would not close, so oven light stayed on and oven would not heat to needed temperature. David came out in August to fix the issue. He replaced the hinges and all was well, I thought. He was very polite and very nice. Less than 6 months later, our oven is worse than it was before with same problem. I contacted the office and left message. No return phone call. I called a 2nd time, and reached David. He asked me to text information, which I did and he would look into the receivers for the hinges and call back as soon as possible to schedule appt. David did not replace the receivers in August when he replaced the hinges and I think maybe that should have been done at that time in August. Days went by, and we were without an oven! I called a third and fourth time and left messages over a week and a half later. I wanted to allow him some time to find and price the receivers and then realizing for whatever reason he was just not going to return my calls. It would have been much more professional for him to just say he would not be able to come out or help us so that I wouldn't have wasted all this time waiting for him. I did happen to mention that we no longer carried the home warranty - so I don't know if that had something to do with it. Would not recommend this company and now must start over and contact someone else to fix what D and G Appliance could not.

This provider was sent out by our home warranty company. He arrived 15 minutes after the scheduled window, but it was on a Saturday morning so I'm not complaining. He was polite, professional, explained the issue and told me how to fix it in the future, cleaned everything up, and reminded me repeatedly of his 30 day warranty in case something failed again. We would consider calling him again outside of the home warranty plan.

You won't EVER BE ABLE TO FIND a appliance repairman who is as knowledgeable and professional as this company. He is also committed to excellence in everything he does. David has a very sweet personality and is a hard worker.
Anytime I have an appliance need, D and G Appliance is the company I will call!!!

The repairman identified a valve that had gotten smashed behind the fridge, and needed to order a new part. He forgot to write down the make, model and serial number (oops, rookie mistake) when he left, so he couldn't order for an extra day when I could write it down and email it. Work was done relatively quickly, and water dispenses as it should now.