Cypress Creek Pest Control
About us
Independently owned.
Business highlights
Services we offer
Residential & commercial pest& termite control, bat control & mosquito control., bird control, live-animal trapping, odor control, rodent control
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 8% |
The last time they showed up to provide pest control service, the truck arrived at our home. After 15-20 minutes of sitting in his truck talking on his phone, he finally got out of the truck to ring the doorbell to start working.
Within the past two years, customer service of this company has gone from good to nonexistent.
We have used Cypress Creek Pest Control for many years. We will not be using them in the future. They're fine for just spraying the house and collecting money, but when we were in a pinch, their services were disappointing.
Years back, right after we moved in our home, we had a problem with mice in the attic. We called Cypress Creek, whom we'd used for years, to have the house excluded, the holes plugged, so the mice couldn't get inside. I believe it cost about $500, although I'm not sure. It took three visits to get it done right, and they used some kind of yellow foam that stained our patio. It was horrible to clean off. Then they left a trap in the attic by mistake, with bait in it, and we had decomp smell all through the house when a mouse got caught in the trap and died. We probably should have left them then.
But we stayed with them. This year, 2014, two weeks before Christmas, we had that awful odor again, another dead squirrel or something in the attic. We called Cypress Creek. They informed us that the warranty was off our exclusion. We understood that and we were wiling to pay to have someone come out to help us. To the good, they did get someone out the next morning. The young man spent a few minutes in the attic, announced he didn't see anything, and put out four odor absorber pods, plastic containers with a charcoal solution, in the most affected area of the house.
Worried that this could keep happening, I asked the technician how the mouse or whatever it was got into our attic, and he said, "I guess I should look around." Again, this took no more than two minutes. He walked outside and came back moments later saying he didn't see anything. He said they'd bill us and left, the dead animal still in the attic, the house smelling awful. And, of course, with no effort having been made to keep this from happening again in the future.
The odor pods did little or nothing. The smell impacted our entire Christmas. The house was horrible. I'm sure you can imagine. And the bill for basically just dropping off the four odor absorber pods was nearly $100. (We could have bought these same pods at our local Ace hardware for $6.50 each.) Sending the bill was the only thing Cypress Creek excelled at. We got it two days later.
Still thinking that surely there was something Cypress Creek could do to help loyal customers, I called and complained. The receptionist assured me that someone would call me back to discuss the problem. No one did. We'd been a customer for all those years, and no one even had the common courtesy to return my phone call.
Frustrated, I called another exterminator. She came, spent about fifteen minutes in our attic. She, too, couldn't find the dead animal. But what she did find were animal tracks, etc., and extensive mouse/squirrel activity in our attic. She showed us where they were nesting, etc. The Cypress Creek technician, if he did see this, had never said a word.
The result was that she put up traps, and they worked. She also made arrangements for our house to be excluded again. It appears when we had a new roof installed and the house painted this summer, some areas reopened. Cypress Creek neither rid the attic of the infestation nor suggested we do anything to prevent the mice from entering.
We never expected miracles from Cypress Creek. We were willing to pay for their services. But we did expect them to take our well-being seriously enough to send someone out who would actually investigate and work with us to prevent future problems. Instead, we merely had someone who did a cursory drive-by to drop off the odor absorbers.
There are a lot of pest control companies out there. I'd suggest finding one that actually cares about its clients. Based on our experience, this isn't the case with Cypress Creek.
He sprayed both the front and back. Because we have ivy covering most of the front of the house, trimming the ivy
was not possible due to all the red wasp activity. I waited 48 hours before trimming. I did not see one wasp while
completing the job. I did find two very large wasps nests while in the process.
After a wind storm a few weeks later, I found a large wasp nest in the front and one in the back yards.
The service person was professional, courteous, and did a thorough job.
Thanks!
JC
The web site for Cypress Creek indicates that the county and city mosquito spray trucks spray only for Culex mosquitoes, which are the mosquitoes that carry diseases. Cypress Creek claims to spray for "nuisance mosquitoes". I inquired as to whether this meant that they spray pesticides that kill everything, including butterflies, bees, lightning bugs, to go along with their motto "no more bugs" - all bugs are bad bugs? I searched their website to see whether they use pesticides that are approved by the EPA and asked about this in my phone message. There has been no reply.
"Cypress Creek Pest Control does not Start Mosquito control in till after Dusk and and all of our treatment materials are EPA Registered formulations. our motto is not no more bugs, but unfortunately mosquito control can harm small non targeted insects other than mosquitoes. We do take precautions when our service vehicles come into contact with people outside their homes. We are very sorry that your phone message was not answered However are office is open 5 days a week from 8:00am to 5:00pm, and we would be happy to answer any question you may have about mosquito control."
Good news: we've vacuumed up a LOT of dead roaches, with fewer and fewer live ones seen as the days passed. I've not seen any in the past week, now two weeks after the treatment - at least in the kitchen.
Bad news - as he warned, Troy did indeed make a mess, Our wood flooring still had an oily residue the next day, was very slippery and required extensive cleaning. Worse, he sprayed the front of our built in microwave, and the chemical etched the surface, dulling what was a glossy finish. I used a little car rubbing compound to try and bring back the polished look with partial success, but our practically new microwave (we had recently replace an old one) now looks older than its real age.
Hopefully the follow up treatments will go off without a hitch (no extraneaous spraying) and the work appears to be effective.
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