Cypress Creek Pest Control

If I can give ZERO stars I would. I called to book our FIRST initial visit and added on a flea prevention since we have a dog and when I was told I couldn’t be in my home while the technician came in, I wanted to first consult with my husband as we don’t have strangers just walking all over the house without us. I was told my file would be held until I call back. And within a few minutes my husband responded that we are ok to proceed, I spoke with someone else who was more bubbly. I believe it was Misty. She assured jme she would pass along my consent to the other representative who was working with me (Samantha) and we will be good to go next week. 5 hours later I don’t receive any emails with how to prep or about my appointment so I call and speak with Samantha who rudely says she shredded my information when she didn’t hear back. What?! I DID call back! She said we would have to go through the process again and then kept saying “well you said you would call back after talking to your husband.” I again told her I did call back and she said “well, what do you wanna do?” I asked to speak with a manager and she said “she was busy.” When I asked to be sent to her voicemail, she said “she doesn’t have one”. I get a call from Nikki. She apologizes and then repeats what Samantha was saying. I told her this is all too much and that they need to have better communication. So then she says “ok let me see if my manager is available…”. Been on hold 15 min now. TERRIBLE TERRIBLE. **UPDATE: manager spoke to me and said she heard the whole conversation and she knew what went wrong. Then says her employee Misty called out to the representatives and asked who was working with me and “maybe” Nikki didn’t hear. So that’s why she shredded our information. Lame excuse. Then said someone in the office had a stroke and they are short staffed and blah blah. So unprofessional! So glad I didn’t book them!!!

Terrible communication and service. I had cypress creek pest control for 3 years. They raise their prices without notifying their customers. I did have a my quarterly service that was scheduled during the pandemic , so my account was “suspended” since Things have calm down now ... we are in August now, I called to schedule my service , they set up my Appointment without advising me of any changes to my account or price increases. After the service was done they charge my card Over 42 percent from previous times. A increase of 32.91. Rep Said it was because prices went up and Because I did not have my service done this year. Shelley the customer rep was very rude advising, cypress creek pest control " do not do refunds," I should have the difference refunded or applied as credit for a future service. And I should have my service for the same price I signed up for in 2016. Not my fault we are in pandemic and I do want anybody near me mom, I have at risk family at home with me! terrible company and even worse customer service rep.

We had been using Cypress Creek Pest control for over ten years. We will NOT be using them again. Service has continued to deteriate and the office staff has become less than helpful. Two time in the past year, they have not showed up as promised in the 4+ hour time window they gave me. When I called to ask why they have not showed up. They insisted my appointment was for another day and time. This is all after they repeatedly call to set up a time for quarterly service, filling up my voicemail and leaving almost daily messages which I then have to play and erase. If they actually show up to do routine pest control, they hurry through to get done. The last time they showed up to provide pest control service, the truck arrived at our home. After 15-20 minutes of sitting in his truck talking on his phone, he finally got out of the truck to ring the doorbell to start working. Within the past two years, customer service of this company has gone from good to nonexistent.

Great experience. Helpful, friendly, professional.

We have used Cypress Creek Pest Control for many years. We will not be using them in the future. They're fine for just spraying the house and collecting money, but when we were in a pinch, their services were disappointing. Years back, right after we moved in our home, we had a problem with mice in the attic. We called Cypress Creek, whom we'd used for years, to have the house excluded, the holes plugged, so the mice couldn't get inside. I believe it cost about $500, although I'm not sure. It took three visits to get it done right, and they used some kind of yellow foam that stained our patio. It was horrible to clean off. Then they left a trap in the attic by mistake, with bait in it, and we had decomp smell all through the house when a mouse got caught in the trap and died. We probably should have left them then. But we stayed with them. This year, 2014, two weeks before Christmas, we had that awful odor again, another dead squirrel or something in the attic. We called Cypress Creek. They informed us that the warranty was off our exclusion. We understood that and we were wiling to pay to have someone come out to help us. To the good, they did get someone out the next morning. The young man spent a few minutes in the attic, announced he didn't see anything, and put out four odor absorber pods, plastic containers with a charcoal solution, in the most affected area of the house. Worried that this could keep happening, I asked the technician how the mouse or whatever it was got into our attic, and he said, "I guess I should look around." Again, this took no more than two minutes. He walked outside and came back moments later saying he didn't see anything. He said they'd bill us and left, the dead animal still in the attic, the house smelling awful. And, of course, with no effort having been made to keep this from happening again in the future. The odor pods did little or nothing. The smell impacted our entire Christmas. The house was horrible. I'm sure you can imagine. And the bill for basically just dropping off the four odor absorber pods was nearly $100. (We could have bought these same pods at our local Ace hardware for $6.50 each.) Sending the bill was the only thing Cypress Creek excelled at. We got it two days later. Still thinking that surely there was something Cypress Creek could do to help loyal customers, I called and complained. The receptionist assured me that someone would call me back to discuss the problem. No one did. We'd been a customer for all those years, and no one even had the common courtesy to return my phone call. Frustrated, I called another exterminator. She came, spent about fifteen minutes in our attic. She, too, couldn't find the dead animal. But what she did find were animal tracks, etc., and extensive mouse/squirrel activity in our attic. She showed us where they were nesting, etc. The Cypress Creek technician, if he did see this, had never said a word. The result was that she put up traps, and they worked. She also made arrangements for our house to be excluded again. It appears when we had a new roof installed and the house painted this summer, some areas reopened. Cypress Creek neither rid the attic of the infestation nor suggested we do anything to prevent the mice from entering. We never expected miracles from Cypress Creek. We were willing to pay for their services. But we did expect them to take our well-being seriously enough to send someone out who would actually investigate and work with us to prevent future problems. Instead, we merely had someone who did a cursory drive-by to drop off the odor absorbers. There are a lot of pest control companies out there. I'd suggest finding one that actually cares about its clients. Based on our experience, this isn't the case with Cypress Creek.

I was glad to be able to resume service with Cypress Creek Pest Control after a period of not using them because I didn't think they serviced my area of town. They are always prompt and reliable and provide quality service at a good price and always call me 30 min. prior to arrival.

They do a great job. They call me every three months and say it's time for your thing.

Josh is very professional. Defiantly want to use Cypress Creek Pest Control for our quarterly service!

Our technician was Robert. He was very courteous and thorough and friendly. We have found a bunch of bugs belly up since then, so I'm thinking he did a great job! I like that he checked for termites and truly inspected our home. We will definitely be using them in 3 months!

Professional work by friendly tech.

Service person listened to my trouble and concerns about the number of red wasps in both the front and back yards. He sprayed both the front and back. Because we have ivy covering most of the front of the house, trimming the ivy was not possible due to all the red wasp activity. I waited 48 hours before trimming. I did not see one wasp while completing the job. I did find two very large wasps nests while in the process. After a wind storm a few weeks later, I found a large wasp nest in the front and one in the back yards. The service person was professional, courteous, and did a thorough job. Thanks! JC

They do a good job. On time. In and out quickly and the products they use are safe around our pets.

They do a great job. Very nice people who come to the house and I appreciate their reminder calls and their flexibility to adapt to my schedule.

It was great. He knew what they were and did a great job. Awesome work and will use them again.

We've never had a problem since we started using them. They give you a range of when they will come during the day. They dress professionally and act in a professional manner.

Two service people showed up on time and explained what they were going to do and how long it would take. They did exactly what they told me and mixed the chemicals while I watched. Would use them again.

On a lovely spring evening, April 22, at about 6:30 p.m. the children were out playing, a lady with her baby in a stroller past by when the Cypress Creek Pest Control began fogging the area with mosquito pesticide. I was talking with some children in our cul de sac when a mist of pesticide rained over us, we could even taste it. I advised the children to go home, tell their parents what had happened and to take showers and wash their hair. I called Cypress Creek Pest Control and left a message telling them about the incident. They never replied. The manager of Epernay called Cypress Creek Pest to remind them they were to spray after 10:30 p.m. The web site for Cypress Creek indicates that the county and city mosquito spray trucks spray only for Culex mosquitoes, which are the mosquitoes that carry diseases. Cypress Creek claims to spray for "nuisance mosquitoes". I inquired as to whether this meant that they spray pesticides that kill everything, including butterflies, bees, lightning bugs, to go along with their motto "no more bugs" - all bugs are bad bugs? I searched their website to see whether they use pesticides that are approved by the EPA and asked about this in my phone message. There has been no reply.

Troy was very professional and punctual, explained the mess he was about to make (we were treating for German cockroaches - a little more than the usual treatment needed), what to expect, what we needed to do - the whole nine yards. My only concern was that there seemed to be a lack of communication between Branda, who booked the work, and Troy. We were supposed to get a full home treatment, Brenda even made it a point to ask our total square footage before quoting the price. But Troy thought he was only doing the kitchen. As the fumes got worse I spent time in the garage and did some yard work, but given the amount of residue in the kitchen and time spent there whenever I walked in (easily 75% of his total time here) I question how much he did in the rest of the house. There was no tell tale residue or smell except in the kitchen. Good news: we've vacuumed up a LOT of dead roaches, with fewer and fewer live ones seen as the days passed. I've not seen any in the past week, now two weeks after the treatment - at least in the kitchen. Bad news - as he warned, Troy did indeed make a mess, Our wood flooring still had an oily residue the next day, was very slippery and required extensive cleaning. Worse, he sprayed the front of our built in microwave, and the chemical etched the surface, dulling what was a glossy finish. I used a little car rubbing compound to try and bring back the polished look with partial success, but our practically new microwave (we had recently replace an old one) now looks older than its real age. Hopefully the follow up treatments will go off without a hitch (no extraneaous spraying) and the work appears to be effective.

The tech showed up on time and did a great job. the ants were dead and gone within a day.

They are professional. They come when they are supposed to come and do a good job.

I have been using them for years, and where ever they are in this area, I just call and asked them to come our this far and they do, so I have always been pleased with them. They are always on time, and they are professional. They also do a good job.

When they are doing a follow-up or their standard call, they are very courteous; they do good things and leave.

I will continue to use them in the future.

They have been great. We are remodeling the bathrooms, and they treated the areas under the tub, without charging us. The overall experience is excellent. They are punctual, responsive, and professional. We will continue to use this service.

They are fine. I will continue to use them. They are prompt and honest. They are flexible with scheduling. I have no complaints whatsoever.