COLOR & Tailor

I would not wish this experience on my worst enemy! The couches that were delivered arrived damaged and poorly constructed, and now they refuse to issue a refund even though their own policy states that a full refund will be issued if the furniture is damaged during delivery. There is a hole on the couch, seams are coming apart, the fabric is loose and dirty. There is a paint stain that goes along the entire top of the couch... they looks used and cheap. These are new couches that looked old, poorly constructed, and damaged from the moment they arrived. I was promised a refund by Chris, who is one of the owners. Then, Bruce tells me that they will not issue a refund and that it doesn't matter what Chris said or what their website says. He has been rude and abusive... even accusing us of making up the damage because we just wanted a refund. He even went so far as to say maybe we were having financial problems, and that is why we were lying. What?!! This has been a nightmare. Truly the worst experience as a consumer I have ever had. I have never been spoken to so abusively or lied to so blatantly. I can't imagine why they would conduct business in such an unprofessional manner. BUYER BEWARE!!!!