Collin Remodeling Services INC

Have used them for about thirty years on four different houses for everything from major remodel (moving/removing walls, adding closets, windows, doors, bathrooms, finishing out attic space) to coming to fix an emergency leak. I can always trust that they do it right and do quality work.

Caroline and Collin are a very nice couple. They are responsive and will answer all of your questions. However, there were some issues at the time of the repair. Caroline had surgery and was required to go in and out of the hospital, so it was difficult to contact the company at times. She is the contact person while Collin is away working on other jobs. Sometimes, it was frustrating, but we worked it out at the end. Collin and his team did an excellent paint job, and they worked quickly. We did have issues with the washing machine being placed differently after they worked in the laundry room, but he was happy to come back and fix it. Yet, we just can't seem to get it back to where it was. Regardless of that, the job was done in a timely manner, and the couple was pleasant to work with. I said that I will not use the service again because they do live far away from where we are. Therefore, it is a hassle when we find little problems and have to ask them to come fix it before the final payment was made.

It was excellent. They did a very good job. They were professional. They cleaned up well.

Please see above for details.

This is the second time we have had Collin work on our house and it turned out excellent again. There were delays in receiving windows which were no fault of Collin, but took a bit longer than anticipated. We will continue to use Collin on further interior work and recommend him to others.

I called them once and left a message, but they never returned my call.

I liked the work that was done, the type of work that was done by Collin Remodeling Services. I disliked that length of time it took to complete the job.

In the walk-in tub, the fixtures were installed backwards. The hot was the cold and the cold was the hot. The window A/C unit he installed has stopped working. We discovered the window he put in was not caulked right. I called him twice and he said he would come back and take a look each time, but he never did. I eventually had to hire someone else to do the work.

Both Collin and his wife came out to scope the job. They were very nice and I had a nice feeling about them after talking to them. I asked them to provide a competitive bid. I let them know that I have remodeled several times so I am experienced with the process and my expectations both in length of time and cost are not unreasonable. Since I have remodeled several times, I did provide a clear scope of work. There were some variabilites like finishes, but we agreed that we needed a baseline quote and then we could work out the final details on exactly which finishes would comprise. We also discussed, from a labor and materials perspective, who would provide which materials and who would pay for what - for example: to replace the front door, we agreed that I would find the exact door I wanted, purchase it, and Collins Services would pick it up and install. Collin and his wife let me know that they were very busy and that my timeline may not work (I was trying to get the work in the next month). I agreed that if that was the case, then I could work with them on that. In general, we had a very nice, pleasant meeting (at least I thought it was). Collin's wife wanted a picture of the front of the house so I promptly emailed that to them the next business day. They told me it would be a week or so and they would get back to me with an estimate. I was ok with that. The problem was they NEVER got back to me at all. I gave them a couple of weeks, and I sent a reminder via email first and also called and left a message. They never communicated back in any way so they get an F from me, because that's not a way to run a remodeling business. Maybe they have enough work with their existing customers or they didn't want to work with me or do my job - I would have been fine with any of those responses but to NOT call or email back at all is really a problem. That tells me they don't know how to run their business and just wasted my time, so who wants to go into a remodeling job with someone like that? I gave them a D for responsiveness because they did come out to do an initial assessment.

DO NOT USE can not show up for a simple estimate