We contacted Collin Services just before the holidays in 2010 to work on a complete master bathroom renovation. They were polite and enjoyable, came up with some very nice ideas. We received a detailed, typed up itemized bid from them. Their estimate was within 100$ of a competing bid. We selected Collin Services mainly because of 1-their rating with Angies List and BBB 2-ideas they gave us, which other bids lacked and 3-how well they interacted together and with us. While working out some of the details on the bid, we were a little worried about communication, as it took some phone tag and delays in getting everything worked out to an agreed contract. Mostly the communication issue was due to the holidays. After work began, communication was great. Caroline and Collin followed up with us regularly to see what our thoughts were and to let us know what to expect regarding project planning. They visited us again prior to the job start to reiterate what and how the project would be handled. This put us at ease and we started on exactly the day we were told, Feb 7, 2011. Collin’s team includes his brother, nephew, tile guy and assistant, and a painter. They were all courteous, polite, paid attention to detail, and I never noticed any of them smoke. (We’ve had other contractors leave cigarette butts in our lawn before). Demolition took less than a day. We had our bathtub, carpet, commode, vanity, and tile removed. They protected our nearby furniture and did their best to cover our carpet on the pathway to the bathroom. There was still a lot of dust in our bedroom, but it’s hard to think of any way of preventing that. They put hardiboard down as a subfloor for tiling. They did a good job at screwing it down to correct squeaking we had on the second floor. We converted our tub to a large shower, so they redirected some plumbing, poured a slightly sloping shower pan, and added insulation. We added a pony wall (small half wall). Collin was great; he contemplated the height of the wall and worried about it more than we did. The tile floor and tiled shower look great. We are so pleased with it. Gustavo and his assistant were perfectionists at it. Lines are straight, tiles are level, grout lines are thin, and the layout is really nice. We had our windows replaced and two of them were smaller than the original size, so Collin reframed them. On the exterior of the house, you can’t even tell anything happened. They replaced whole segments of our hardisiding, and exactly matched our house paint color. Collin and Caroline took us to a granite yard to select our vanity top and matching shower seat. They helped guide us on selection, while helping us avoid a large expense of cutting from a whole slab. The granite company installed it, while doing some of the cutting and grinding on site. Caroline helped pick out a color for the walls. Once again, they worried about it more than we did. Their painter did a nice job. I don’t notice any spills, drips, smudges etc. Some electrical was redirected. Collin, again, worried about placement of new outlets and light fixtures more than we did. He added an outlet inside our new medicine cabinet/tower, which they suggested to add more storage space and a convenient tucked away place to recharge devices. We had a frameless glass door installed for our shower. The glass installers did a nice job and it looks great. They also took our existing 80’s style huge mirror, cut it in two and added a beveled frame around it. It looks great and was fairly inexpensive. Overall, we were very pleased with Collin, Caroline and their crew. We are already in discussions for more rooms to be renovated. They have good ideas and come up with things we never would have thought were possible. Our bathroom is beautiful and perfect.