CLOUSE WOOD FLOORS

In 2015, asked them to look at a 3' x 3' bubble that had popped up about an inch in the wood. They were happy to look at the bubble but when I mentioned that they had done the installation about 10 years before, suggested I wait to see if the problem "went away" or contract for some foundation repair as the problem could not be the floor.  I did not regard the problem as a defect and was prepared to pay Clouse to repair and refinish the bubble. In fact, I even asked them to quote a price to add oak flooring to two additional rooms.  They did not quote.  
Two foundation companies said nothing was wrong with my foundation, so I relayed that information to Clouse and asked them to repair the bubble and refinish the entire floor.  They claimed they were too busy and would "get back to me later". They never did, so I hired Joe Floors and they did a terrific job. 
I think the lesson here is that Clouse was very eager to run away from their previous project on the worry that I might accuse them of poor workmanship.  Even when I was fully prepared to pay for the repair and hire them for another project, they couldn't wait to get away from something that might be regarded as their problem.  Having seen their behavior on something they merely worried might be regarded as their problem, how would they behave if they really did build something defective? 
It's too bad:  I am sorry to lose them as a provider. 

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We received two bids for the work, and the Clouse bid was higher than the other bid, but we chose Clouse because we had more confidence in their ability to do the work well.  They did an outstanding job and kept to a tight schedule, finishing the job slighly earlier than the original plan.  I was extremely pleased with the final product.  I recommend this company to anyone who needs work done on hardwood floors. The work is of the highest quality.

I could not have selected a worst company to refinish our hardwood floors.  Dan Tremble and Clouse Floors promise and
guarantee excellent workmanship and professionalism, but they don?t deliver.  The multitude of problems we encountered included: (a) their workers breaking a very expensive art glass piece; (b) improperly applying the wax, resulting in a plastic-like finish; (c) applying the stain so sloppily that we had to have our painting contractor repaint the baseboards, door casings and balusters; and (d) ignoring our repeated requests to remedy the problems they caused.  Read your contract carefully, as there is a
reason Clouse Floors expressly tries to limit the customer's damages and remedies. 

Not only was the work unprofessional and substandard, Dan Tremble and Clouse Floors completely mishandled our requests
to rectify the problems in an amicable manner.

Don Tremble and his team gave us beautiful new floors; it's difficult to imagine how the project could have turned out better. Very communicative throughout; very conscientious; great attention to detail; hard working; punctual; on time and on budget; etc. It was clear from our first interaction through project completion that the team takes pride in their work and represents a truly professional outfit. We are opting not to grade the price as we do not know enough about the flooring business and did not comparison shop extensively, although we had more than one bid. Regardless, we feel confident we got a great product and readily would use Clouse Floors again.

They look beautiful. Don is great to work with.

It was a challenge for them to replace the floors because it was a different wood. They went all the way to Canada to get the right wood. They're reasonably priced and very professional. They're just wonderful.

Our contractor had hired a sub contractor that did not know what they were doing and they completely screwed up the installation of our hardwood floors. The floors were TWO inches out of square to the room. I had worked with Clouse on a refinish project 20 years ago so I called them and asked if they could help me out of a bad spot. Dan Tremble came down the next day and provided me and estimate. The very next day they had a crew in tearing out the improperly installed floor and a week later later they had installed and finished an absolutely beautiful oak floor. Their attention to the details is just unbelievable. They were very careful about the type of moisture barrier they installed and their stain color selection process if efficient and very professional. They may not be the most inexpensive hardwood floor company in Houston but I think they are certainly one of the very best. I only intend to do this installation once in my lifetime and I wanted it done right. In this case, I think it is very much a and quot;you get what you pay forand quot; kind of professionalism.

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Don Clouse is the sales contact. A crew of three men came over on the first day and went straight to work. They were well organized and experienced. The lead went to work straight away on the areas needing repairs while the others sealed off the upstairs to limit dust. The dust control equipment attached to Clouse's sanding equipment was so good, that this wasn't really necessary. One would expect a house full of dust after having the floors sanded, but there was less than would accumulate in a normal house in 2 weeks.
The vacuum equipment is loud in an empty room, so a homeowner will probably find something else to do while the work is proceeding. With the work crew, we were completely comfortable having them in our home for a week. Gave the lead a key (promptly returned at job close) and let them lock up when they were finished.
Most of the house was sanded in the first day, and repairs completed the second day. The second day the floors were covered with wood filler, and re-sanded. I was not pleased at seeing wood filler. This was a step that not been explained ahead of time. It generally helps preventing bleed-back of old finished from between the boards when the first finish coat is applied. Turned out fine, be aware that it may be required on a very old floor. At the end of day 2, the lead created several different stained sections to pick a final color. Day 3 was the initial seal coat with day 4 being the final. The final coat needs to dry 24 hours and you should wait about a week before putting the furniture back in the rooms.

We are very pleased with the wood floors. It is certainly the best value for improving the value of the house to date. A little bit of money for a dramatic impact.

Excellent from beginning to end. They showed up on time since the very first day to do the measurements to give us an estimate. Very knowledgeable. Completed the work without delays and on budget. Floors look amazing and they really match those downstairs. They also polished the existent floors downstairs for free. I fully recommend them, I will certainly call them again in the future.

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We had an unfortunate incident where a leak from an icemaker caused buckling and cupping of the 4 year old hardwoods in our home in Katy. As a result of a prolonged negotiation, which Dan from Clouse helped with, our homeowners insurance company eventually agreed to pay for replacing all the hardwoods in our home (their initial estimate was to just sand down and refinish a small area of the house). We took several weeks to interview contractors and obtained estimates from three reputable providers including Clouse. Clouse estimate was the highest but not out of line with other estimates for the work. We selected Clouse based on BBB and Angies List rating, length of time in business, and a visit to their warehouse and facility. We were also assured that they used their own employees ("craftsmen") for the work, rather than grabbing day laborers as contractors. Dan of Clouse was extremely knowledgeable and provided good guidance in helping us select the right floors and finishes, even providing an opportunity to see some floors that they had finished and maintained with wax finishes in a family member's house. He was nicknamed "The Hardwood Whisperer" by our insurance adjuster, who along the process told us that she would probably have Dan do her floors if she ever needed this service. The work was expected to take approximately 1 month and we vacated our house for the full 30 days starting shortly before Thanksgiving. Dan helped us work with our insurance company to get them to cover all costs of being out of our house, and when we saw what a mess there was underneath the original floors we were very glad to have a safe and clean temporary apartment while the heavy work was underway. There were difficulties during the work due to previous installation having used some unconventional adhesives and nailing techniques which created unforeseen problems in preparing the slab for a new installation, however overall schedule was adhered to and we were back in our house before Christmas. Final finishing touches took longer than expected, in part due to interruptions that we caused ourselves to allow some other projects to be completed before final finish. There were also some difficult and intricate curves and pieces in our job that needed to be custom fitted, this work was eventually completed to a very high standard but it did take a couple tries to get it right. The issues that arose were addressed in a responsive and professional manner, although we did have to monitor the quality of work ourselves in some cases to make sure we were satisfied with the outcome. We threw a couple curve b**** into the process along the way by asking to move outlets, and switching out one room to tiles rather than hardwoods right before starting the job. Dan did an excellent job of coordinating with other tradespeople working on flooring in other rooms, and was able to move quickly to make last minute changes and fixes as we requested them. The most outstanding part of our experience was seeing the preparation work that goes into a well installed hardwood floor that will last a lifetime. Although we had previously hired flooring contractors on three occasions to sand/refinish hardwoods or install new engineered hardwoods, the technical challenges of installing hardwoods over a concrete slab were something we had little knowledge of. We were able to see how the previous homeowner had scrimped on installation by using a contractor who tried to cut lots of corners, and sadly the result was that 2200 sq ft of exotic Brazilian hardwoods were ruined by a small water leak that should have not damaged wood beyond part of one room, had it been properly installed. The second thing that Dan brought to this job was his knowledge of alternative finishes such as traditional paste wax, which we have so far been very pleased with, as an alternative to the more common poly-urethane finish that we have had on several occasions in different houses we have owned. The paste wax finish might not be the best choice for everyone, but for the way we use our floors (pretty hard), the ability to touch up small areas and regularly refresh the floor without doing extensive sanding and refinishing should be peace of mind for years to come. I recommend Clouse and Dan Tremble for anyone who wants a top quality hardwood floor installation, and for education that helps in negotiating the difficult discussions with insurance companies to make sure the job is done right.

Working with Don Tremble at Clouse was great. He was very polite and professional. He showed up on time for the estimate when I was having the house inspected before the final purchase. He explained what they could do and sent me an estimate by fax. Don was unable to send it by e-mail. After awarding Don the job, I told him that the start day was either Monday or Tuesday based on the painters and he was able to work with me on that. The painters finished Tuesday morning and his crew was able to work around them. This job was done except for the final buff and coat of urethane when hurricane Ike hit and knocked out the power. When Don called, I told him we had no power, but that he was welcome to finish the job if he could. They came with a generator and finished the job! My two complaints with the job were: 1) They left several little drips on the white paint of the stairs and the base boards in the kitchen area. 2) I had a door handle that fell off and I was going to repair it when I moved in. They managed to lose that handle. Otherwise, a great job!

They set an appointment and I spoke with the same person all the way through. They had good references. They were timely. Their workers were knowledgeable. The quality of work was outstanding.

Despite some problems with the wood lifting in two of the rooms. Clouse stood behind their service and fixed things by installing a moisture barrier without ever even hinting that we would have to pay more.

I bought a house and was interested in refinishing the hardwood floors before I moved my furniture in. I called early in the week and Don came out to give me an estimate on Thursday. He explained the process and some options to me. I was on a tight time schedule since I only had two weeks before the movers would arrive with my furniture and I had already booked some other workmen to be in the house doing other work. Don was able to get the work started the following Thursday (one week after the estimate), which worked well for my schedule. Giovanni was in charge of the refinishing process. He worked through the weekend and got the job finished on Tuesday so I could be back in the house on Wednesday. The floors look beautiful. I'm very happy with the work, and I am so glad I did this before I moved in. Also-- Giovanni and his team did their best to contain the dust. Refinishing floors is a messy process; the dust from sanding can get everywhere. They put up plastic to try to keep the dust out of other areas of the house. I still had quite a bit of dust, but I believe they did their best to leave the house just as they found it (although with much nicer floors!).

The floors were refinished recently by another service provider and I thought they were ruined. Clouse came and did a beautiful job with refinishing. I can't say enough good things about them more then perfect. The owner refers to his workers as craftsmen after they were finished with my floors I understand why he calls them that.

I'm very happy with the result and the work was completed on schedule and on budget.

Excellent. Very professional. This room previously had a subfloor that was quite uneven, they leveled the floor and matched perfectly the level of the already existing hardwood floor in the hallway (which other companies said they would be unable to do). They also matched the color exactly (also what other companies said that they would be unable to do). The room looks great!

They are extremely knowledgeable and professional. All-in-all this was an excellent experience. I will use them again.

You can't even see where they repaired the floors. Other companies had told me that they couldn't be repaired. They did an outstanding job. I plan on using them again!

Clouse Wood Floors came to estimate the work within 1-2 days after my initial call. Was pleased with their estimate, and work was started on Friday and completed by Monday. Eddie and his helper did a great job. The floors are level, and I am very pleased with the job overall.

I was very impressed with the dedication, craftsmanship, and professionalism of all the installers and finishers. The quality of the oak wood flooring and the walnut pegs is outstanding. I had an excellent experience from the time I received the estimate until the time the hardwood floor was completed. I would definitely use this company again and would recommend them to anyone who needs high quality, old fashioned hard wood floors.

Clouse Wood Floors are very professional, efficient, craftsmen. Our home had hardwood floors in some rooms, and the floors were in need of some major refinishing. We hired Clouse as we hear great things about them. The stairs, a huge playroom, and a large hallway all were cleaned and refinished. They look beautiful, and we will certainly use them in the future for any more refinishing we need done. They are very reasonable in their pricing.