CLOCK COUNTRY

Everything went well

Clock now works very well

They did a beautiful job.

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Steve from Clock Country responded within a few hours to my Angie's List email inquiry, and we had a service call scheduled for two days later. He arrived promptly within the service window he had offered. We have a grandfather clock that was built from a kit by a family member 25 years ago. It has a solid wood case that's over six feet tall--there's no way I was going to haul that somewhere, so I really appreciate that he'll do house calls for the large clocks. After a thorough inspection, he offered a maintenance service instead of rebuilding the movement. So I also appreciate that he advocated a service that was 1/5th the cost of a rebuild--and the clock is ticking away happily. Yet one more thing I appreciate about Steve is how patient he was with my very friendly Yellow Lab who had just had surgery. He was so patient with my dog, a very important family member, and didn't seem to mind at all the fact that he had a dog nose in his back every 10 seconds. Our dog gets very upset when he's put away when people are at the house, so it was very nice to not have to sequester him away during the repair. I will definitely call Steve when it comes time for the inevitable next repair and maintenance that this family heirloom will require.

We first called Clock Country when we had a weight come apart during winding on our grandmother clock. My wife called Clock Country and talked to Scott, he assured her that this was not a big problem and he could take care of it. According to Scott, our timing was great as he was going to be in the area within a few days and could fit us in his schedule. My wife told him that we also wanted to have our grandfather clock serviced and would like to have him look at out mantle clock that was not working. He quoted a price of $137 for a service call that included routine maintenance of one clock. Another company had quote $250 just to come out. Scott arrived at the time that he had scheduled. He repaired and serviced the grandmother clock and went on the service the grandfather clock. Through all this it was obvious that he was very thorough and completely checked out the clocks. He then went on to the mantle clock. When doing this he discovered an antique sardine can opener inside the clock cabinet. We knew it was there, but thought it was a clock key that maybe didn't quite go with the clock. Turned out that the can opener was from the same time era as the clock, 1930's. Scott loves what he does and loves to inform his customers about the history behind their timepieces. We will definitely call him when it is time for service again.

See above description of service performed. P.S. There was a slight problem about a week after completion and the clock stopped. One call to Steve, and he came out the next day and found and fixed the problem. Clock running fine since then. (Obviously, no charge for the second vist under the warranty.)

Clock Country is a one man shop that services and repairs mechanical clocks - wall clocks, mantle clocks and grandfather clocks. Much of his work is completed in customer's homes when the clocks cannot be moved so you have to call and make an appointment to bring clocks to his shop. We purchased our clock in Germany in 1974 and moved it a dozen times over the years. It had not been properly serviced and had become severly corroded and bound up. When I brought the clock to the shop, Steve expertly removed the movement from the case and immediately identified the German manufacturer by name and told me that this maker went out of business in the mid 1980's so parts were not readily available. He expertly inspected the clock and identified the parts that could be repaired and those that would have to be replaced. He descibed how he would treat the corrosion and told me that he would keep the clock in his shop for three weeks after the repair to ensure that the clocj was fully operational. Steve gave me a firm written estimate and noted that it would take six to eight weeks to complete the repair. I called after 8 weeks and was told that the music roll that operates the chimes in the clock was too corroded to be functional but he had located a replacement part in another shop out of state. The repair was ultimately completed in 12 weeks for the price originally quoted and is fully functional, including all three chimes. We are once again enjoying this family heirloom clock that was our first major purchase as a young family. Clock country went above and beyond to repair this clock that had been ignored for several years. The price was fair and reasonable and the extra time needed to find the proper parts for a clock that is no longer manufactured was well worth the wait.

Excellent service which included a lot of information about my clock. I bought the clock at a resale shop so I learned the condition of the the maintenance required to keep the clock going.

The work was outstanding but not cheap. All of the wind up clocks required normal maintenance but two also required additional repairs. Steve is an old school master of these types of clocks and he did a excellent job. On the battery operated clocks, the cost of repair exceeded the cost of replacing the operating units, so Steve had to install a new and better unit in each. The wind up clocks are "keepsakes" so the cost is not unexpected, the battery operated units were surprisingly inexpensive to replace. Overall, the job is complete and we are completely satisfied.

Overall, it was a pleasant experience and I definitely plan to call this company again.

It went very well. He arrived on time and went right to work. He had a very pleasant personality and was very eager and comfortable explaining what he was doing and why. By the time he was finished, I had a much better understanding of the clock and its workings. I also felt that we had made a good investment with our purchase of that particular clock. I told him that the previous repairman had told us that the clock would "need to go into the shop for a thorough overhaul" and he said that was unnecessary. I appreciated that. When he left, I had his card and felt that he would answer any questions that may arise. I did have a question the next day, called, and received on the mark advice. No problems ....... Again, I am happy with the work performed.

He was very knowledgeable, articulate and he cared for the quality very much.

Absolutely wonderful. This is the second time he has come to the house to install and give a tune up to all the clocks.

I do not know if my clock is actually fixed as I only picked it up today. I placed the clock for repair on 4-12-06, and was not told I could pick it up until 5-25-06. I left 6 calls during this period and was given 6 different indications as to when it would be ready. I consider this entirely too long according to the answers I was given. On 4-26-06, I was told the clock would probably be ready the following week. I chose this company because it was listed as an ''A''.

THE COMPANY IS GREAT. THE OWNER IS HONEST AND PERSONABLE. HE WAS ABLE TO FIX A VERY SENTIMENTAL CLOCK THAT HAD NOT BEEN WORKING FOR AWHILE. ANN'S CLOCKS TAKES ALL THEIR CLOCK REPAIRS TO CLOCK COUNTRY