"[Member Name Removed], Thank you for the detailed review. It was a pleasure working with you and [Member Name Removed] and we are thrilled you all are satisfied with the completed work. We are grateful for your recommendation! Sincerely, CertaPro Painters of Central Houston"

"The Angies List deal you purchased was for up to 8 hours of labor for two painters including setup time, surface preparation, painting and clean up time. With this deal, there is no guarantee of the number of rooms to be completed. However to maximize the time available, you and I discussed in detail the prioritization of the rooms to be painted as well as the level of surface preparation you would like us to do at the beginning of the work day as well as two days before the project when I met with you at the house to review the project requirements with you. We marked the repairs to be done with blue tape and our men started setting up at 8:00am and completed the surface preparation around 11:00am, at which point we started to apply paint. We took a 45-minute lunch, and were cleaned up and departing the property around 4:55pm. You also told me that you were going to hire us to return for additional days of work, or otherwise we would not have started repair work on any rooms we could not complete on this one day unless that was your desire. I don't know how you could have gotten the impression that we would work a 12-hour day for a deal that specifically says, and I reiterated, an 8-hour working day. I did not ask for a referral at any point, you offered this and I said that would be a nice gesture. I told you about the large free estimate (not a job) I had just done not to impress you, but because it was relevant due to the fact that I was unavailable for a 4-hour time window when you were trying to call me and our office manager was unavailable due to being out of town that day. For this entire engagement, I feel like everything we did and communicated was done honoring the deal purchased and in good faith. Sincerely, Keith"